Job Location: Tysons Corner, VA
Job Detail:
Company Description
MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people.MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.
As MicroStrategy’s Partner Operations Analyst, you will ensure execution of many aspects of partner-related business processes, transactions, and documentation, as well as drive business critical insights using analytics. You will also ensure cross-functional alignment of goals and execution, and help teams drive strategic partnerships and new initiatives forward. You will project manage and lead projects which help reduce costs of doing business and increase operational scale and for both MicroStrategy and its partners by increasing automation, improving efficiencies, streamlining operational processes, and integrating IT systems. You will own and maintain various operations cadence, forecasting, and business reviews, as well as monitoring and improving overall pulse of resell business through sales tools, processes, and metrics, measure performance, and enable partners and sales teams to focus on execution with accuracy.
Your focus:
- Administer all aspects of MicroStrategy’s Partner Portal
- Manage all aspects of new Partner Agreements – Support field LD Intake/creation, enforcing contract standards.
- Manage all aspects of the Partner Benefits Access: (Delivery Education Passes, licensing, Support Liaison, Portal Access, Web Directory listing, etc.)
- Manage partner deal registration process: deal intake, Approval/Rejection, Assignment
- Own partner commission fees process: Fee Calculation, Vendor Setup, PO Submission, Monthly Reporting
- Ensure accurate invoicing and collections of Partner Enrollment Fees
- Manage SFDC opportunities data hygiene on partner related fields
- Act on partnership inquiries and routing to appropriate internal MicroStrategy alliances contact.
- Manage FCPA Compliance Process – COUPA portal administration, configuring and assigning internal & external owners.
- Manage partner MDF Funding Requests Intake
- Establish regular interaction and communication with Partners to resolve issues, etc.
- Identify potential process improvement opportunities and spearhead solutions
- Single point of contact for all operational issues related to partner transactions
- Standardize and automate process to provide channel partners with all required reports. Track channel partner progress against business plan metrics
- Work closely with geographical Partner teams, establish qualitative and quantitative KPIs and Scorecards allowing sales leadership to take a pulse of each performance initiative
- Track quarterly metrics on general business performance, key metrics, non-standard exceptions, etc. and recommend action items for improvement
- 2+ years of channel, alliances, or distributor operations experience in the software industry
- Experience with large data sets and knowledge of SQL, Excel and Salesforce.com
- Strong understanding of Distribution, Channels, Sales and supporting business functions
- Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred
- Works well under pressure of heavy workload and time constraints
- Experience leading complex operational/strategic initiatives and large-scale change management.
- Excellent project management skills and ability to simultaneously handle multiple priorities.
- Bachelor’s Degree (preferably in Business, Finance, IT or Operations)
Big plus:
- 2+ years of experience in relevant functional areas including project management, IT business/operations systems, and finance management
Additional Information
- This is a hybrid position – it is necessary to come to the office upon request (Tysons Corner, VA), usually 1/month
- We do not offer relocation support
- We do sponsor candidates for H-1B visa transfers in this role
- The recruitment process includes online assessments (English, logic, business) – this is a necessary first step, please check your SPAM folder
#LI-Hybrid
MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally-protected basis.
MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600. R4583
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