Job Location: Hyderābād
Company Overview:
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview:
Client Delivery Technical Analyst
Do you want to join a dynamic, passionate and agile Company that focuses on developing cutting-edge online payment solutions?
Are you tired of being just a number and dream about becoming an important contributor to an organization’s success?
If so, then don’t miss out on your chance to join our client, a leading global provider of payment solutions!
Merchants use the processing service – trusted by businesses and consumers in over 200 countries to move and manage billions of dollars each year – to simplify how they accept and settle credit card, direct-from-bank, and cash payments; and the payment account to increase margins, capture new customers, and increase their lifetime value. Being an independent provider has allowed the Company to support tens of thousands of merchants around the globe across a wide range of industries.
Our client is currently searching for a Technical Analyst in the Client Delivery Team.
How You Will Make An Impact:
You will lead the Delivery process for our merchant and ISV/SaaS clients by:
- Quickly becoming an SME in products and APIs
- Accountable for the success of the client’s Implementation: works towards a smooth, efficient deployment & integration experience and go-live
- Receives hand-off of documented client solutions from the sales engineering team and prepares the implementation plan
- Engages with the customer’s teams to assist in the correct implementation, integration, testing, and go-live process
- Documents the client’s integrated solutions: Features integrated, SDKs used, sales flows, customer journey, special requirements, or setup
- Responsible for the end to end certification process, client integration signoff and handoff to post sales team
- Creates client facing code samples and Contributes relevant content to the developer center
- Prepares collateral to handover to SupportVIP team
- Collaborating with cross-functional teams to support product roll-outs and provide input on future feature sets and capabilities
- Tracking all integration projects in Salesforce
- Escalating issues and proposing improvements to the Development, Product, and/or Operations teams
- Providing training to other teams as required
What You Will Need To Succeed:
- Working knowledge of XML, JAVA, REST, SOAP etc
- Basic knowledge of SQL, including ability to author ad-hoc database queries.
- Is comfortable writing code in Ruby, Python, JavaScript, Java and enjoys learning new languages and technologies.
- Has experience integrating APIs (major plus)
- Experienced integrating RESTful APIs into web applications (a plus)
- Is experienced with Github or the likes.
Preferred Qualifications:
- Has a technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
- Technical Product/Software certifications an asset
- Has 3 to 5 years of experience in a similar client-facing role
- Has previous experience in a traditional software engineering or Implementation role.
- Has strong analytical and debugging skills.
- Experienced with Salesforce is a plus
- Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
- Excels in a collaborative and cross-functional environment.
- Demonstrates professional communication skills on technical and business-related subjects
- Experience working with payment gateways a major plus including ecommerce and Retail Experience with continuous integration and test-driven development methodologies a plus
- Excellent time management, organization, and planning skills are essential
- Flexibility to travel as required to meet with clients
- Ability to comprehend and translate complex technical issues and apply to business solutions
- Demonstrate ability to articulate complex technical terms or processes into business language
- Ability to synthesize technical information and apply to business solutions
- Able to set priorities, influence others, and manage customer and partner expectations
- Demonstrated success in customer and partner relationship management
- You are motivated, think outside of the box, and understand the purpose of process and procedures
Our Commitment to Diversity & Inclusion:
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
- Job description is subject to change.
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