Job Location: San Jose, CA
Murata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, and automotive applications to energy management systems and healthcare devices.Job description:
General Summary
This position is on the Sales Experience CRM team and is responsible for supporting users of Salesforce Sales Cloud, Partner Community, Customer Community, and CPQ. Align digital marketing and sales process support to Users in North America, and system data integrity and maintenance.
Essential Job Responsibilities
- Drives successful CRM process improvement. Develops and executes Lead Management and Digital Platform training programs and defines Sales efficiencies and improved support to the MENA customer.
- Develops and executes Lead Management training programs.
- Facilitates Lead and Web Inquiry process and support.
- Monitors Global SFDC system development; executes regression and UAT for specific parts of the system.
- Data management of Digital Marketing activities and support with Digital Marketing Reporting.
- Ability to critically evaluate data, resolve conflicts and make day-to-day decisions to preserve data integrity.
- Promotes trust and gains the confidence of internal clients.
- Provides prompt and reliable advice and follow-up.
- Effective internal communication and problem solving (e.g., escalation management, positive customer feedback, etc.).
- Meets project management targets.
- Maintains a library of resources for reference and support of business processes.
- Supports and expands CRM use of Mfg Rep organization. Promotes business process functions and provides strong and meaningful sales reporting.
- Aligns and prioritizes decisions and initiatives with corporate strategies.
- Transform high-level information into details and interpret into a strategic framework.
- Proactively reports results of progress with the manager.
- Works in a collaborative manner.
- Gathers requirements for system improvements communicates and advocates for the business users to improve efficiency.
- Skillfully performs quality reviews and takes appropriate actions in a timely manner.
- Successfully troubleshoots and overcomes barriers and obstacles.
- Effectively manages changing priorities and appropriately shifts resources in a timely manner.
Miscellaneous Job Responsibilities
- Continuing Education of the Salesforce.com platform.
- Provides reports of activities and outputs to key stakeholders.
- Occasional domestic travel.
- Perform other job-related responsibilities and duties as may be assigned from time to time.
Required Qualifications
- Bachelor’s Degree.
- Certified Salesforce Admin.
- 2+ years of Sales Operations, Digital Marketing, or Information Technology (IT) experience with demonstrated success.
- Ability to demonstrate expertise with MS Office, MS Excel, and MS Project or Wrike.
- Strong organizational skills, ability to prioritize, and meet tight deadlines.
- Self-starter with the ability to work independently.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills.
- Enthusiastic attitude and ability to work effectively as a member of a diverse team.
- Well-developed presentation skills.
Preferred Qualifications
- Bachelor’s Degree in Business.
- Proficiency with Digital Marketing systems like Marketo or Salesforce Pardot.
- Electronics Industry Experience.
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