Home Incident Mgmt. Jobs MWIDM | ITIL Incident Management 43029 | Mumbai | 07-03-25 | JobId:...

MWIDM | ITIL Incident Management 43029 | Mumbai | 07-03-25 | JobId: 11448

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08/03/2025

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Industry Type:
IT / Software Dev

Job Detail:
Role:ITIL Incident Management

Experience:8 years

Location: Chennai,Pune,Hyderabad,Bangalore

Jd

Required Skills and qualification

Strong technical understanding of IT systems, infrastructure, and applications
Excellent communication and interpersonal skills to effectively interact with diverse teams and stakeholders
Leadership qualities to guide and coordinate cross-functional teams during a crisis
Critical thinking and problem-solving abilities to quickly analyze complex situations and make informed decisions
Ability to work under pressure and manage time effectively in high-stress situations
Experience with incident management methodologies and best practices
Experience with ServiceNow ticketing tool

Key responsibilities

Quickly identify situations that constitute a major incident, initiate escalation procedures, and declare a major incident when necessary.
Establish and manage a dedicated incident command center, coordinating the activities of various teams involved in the response.
Gather relevant technical experts from different departments (network, application, security, etc.) to diagnose the issue and develop mitigation strategies
Provide clear, concise, and timely updates to senior leadership, affected users, and other stakeholders regarding the incident status and recovery efforts
Analyze information, assess potential risks, and make critical decisions to prioritize actions and resource allocation during the incident
Work with the problem management team to identify the root cause of the major incident and implement preventative measures to avoid future occurrences.
Utilize dedicated incident management systems to track incident progress, manage communication channels, and maintain detailed documentation

Thanks & Regards!

Puneet Kaur

(Technical Recruiter)

Email: puneet.kaur@mwidm.com

Apply Here:

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Tools: Ansible, AWS, Monitoring Tools			No					Certification Req./Pref.

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