Job Location: Saint Louis, MO
Job Detail:
ASSIGNMENT DESCRIPTION: IT Operations Analysts interact with customers, IT professionals, and engineers to oversee the implementation and monitoring of IT systems. They define requirements, design and document system specifications, perform quality assurance procedures, and collect and analyze performance metrics. They apply IT Service Management principles to ensure successful transitions of systems into the enterprise and community. They also collaborate internally and externally to promote optimal and reliable IT performance and delivery of data, products, and services across the National System for GEOINT (NSG) and Allied System for GEOINT (ASG).
Additional Job Information
ADDITIONAL INFORMATION: The National Geospatial-Intelligence Agency (NGA) serves as the world leader in providing timely, relevant, accurate and actionable geospatial intelligence (GEOINT). NGA’s civilian, military and contract personnel evaluate imagery, maps, charts, multiple layers of foundation data – such as terrain, elevation and gravity – and the full spectrum of visible and invisible light in order to help users visualize what is happening at a particular place and time. Our intelligence officers go beyond describing what, where and when to revealing how and why our work enables decision advantage for our policymakers, warfighters, intelligence professionals and first responders. NGA uses a flexible, high mobility career model. Individuals are hired for their overall skills within a specialty such as IT Operations Analyst, and then placed in various positions throughout the agency once they complete the clearance process. Although currently advertised as a non-supervisory, Permanent, telework-ineligible job posting with occasional travel, it is unknown which specific positions will be available after applicants complete the selection and clearance process. Because of this, aspects of the job such as travel, supervisory, telework, etc. may change, depending on specific positions available at that time. It is also possible that applicants could be hired into a position with specific aspects and then change positions after serving for a period of time in that assignment. Applicants who have completed the clearance process receive final documentation about the nature of the specific position before they make the final commitment to join NGA. Duties: 1. Collaborate with information assurance and cyber counterparts to build awareness and establish working understanding of process interrelationships with IT Operations 2. Develop operational capability requirement documents and functional 3. Install, configure, secure and maintain datacenter racks, cables, servers, operating systems, and infrastructures 4. Maintain a broad understanding of hardware and software systems, including installation, maintenance, integration, and troubleshooting Additional Application Requirement: You may be asked to complete one or more assessments in addition to the application you submit on this website as part of your application to NGA. These assessments may include but are not limited to: 1) Online questionnaires or assessments that require you to describe your job-related knowledge, skills, abilities, or other characteristics that are aligned with the mandatory and desirable qualifications of this job posting. The information you provide in the application you submit must support the response you provide to this questionnaire. You will receive an email to describe any additional assessments required. Please monitor your emails and complete any required assessments as soon as possible.
Mandatory Qualifications
MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online applications must demonstrate qualification by providing specific examples and associated results, in response to the announcement’s mandatory criteria specified in this vacancy announcement: 1. Demonstrate experience with or knowledge of data center operations in a cloud environment. 2. Demonstrated experience with IT architecture, configuration management, and/or IT operations. 3. Demonstrated experience providing customer support and furthering their mission. EDUCATION REQUIREMENT: A. Education: Bachelor’s degree from an accredited college or university in Computer Science, Data Analytics, Engineering, Information Science, Information Systems Management, Information Technology, Mathematics, Operations Research, Statistics, Technology Management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. -OR- B. Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience in monitoring and/or coordinating the resolution of information technology issues, use and/or exposure to data analysis, or a related area that demonstrates the ability to successfully perform the duties associated with this work. As a rule, every 30 semester (45 quarter) hours of coursework is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: A minimum of 4 years of experience in monitoring and/or coordinating the resolution of information technology issues, use and/or exposure to data analysis, or a related area that demonstrates the ability to successfully perform the duties associated with this work. -AND- Relevant Competencies: IT-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.
Highly Desired Qualifications
QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: 1. Demonstrated expertise in written communication skills with evidence of briefing senior management. 2. Demonstrated expertise in strong interpersonal skills with ability to work collaboratively with coworkers and mission partners. 3. Demonstrated proficiency in strong organizational, problem solving, analytical skills and attention to detail. 4. Demonstrated understanding of the ITIL Framework. 5. Demonstrated ability in critical thinking skills.
Additional Job Requirements
You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information. In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information. All employees are subject to a periodic examination on a random basis in order to determine continued eligibility. Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs. Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility. Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.
Pay, Benefits, & Work Schedule
PROMOTION OPPORTUNITY: Promotion opportunities allow applicants at all band levels to be considered. Qualifications for NGA positions do not include specific time-in-band requirements. NGA will emphasize quality of experience, rather than duration, and assess how the quality of the experience demonstrates possession of the knowledge, skills, abilities, and competencies necessary for successful job performance in the NGA occupational structure.
Band 04 $100,694 – $172,075
PERMANENT CHANGE IN STATION: PCS expenses are not authorized. Pay is only part of the compensation you will earn working for the Federal Government. We offer a broad array of benefits programs and family friendly flexibilities to meet the needs of you and your family. For more information on the array of benefits programs, please visit https://www.intelligencecareers.gov/nga/ngabenefits.html
Job Type: Full-time
Pay: $100,694.00 – $172,075.00 per year
Work Location: One location
Submit CV To All Data Science Job Consultants Across United States For Free