Job Location: Syracuse, NY
As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.
About us
National Grid is hiring an Lead Analyst, in our Customer Meter Services department in Upstate, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
To implement a compliance and risk management framework and ensure ongoing compliance with regulations and industry standards.
Key Accountabilities
Work with the business and other stakeholders to assess current capabilities and identify high-level customer requirements.
Set up and maintain requirements
Serve as a resource for the change management team as they evaluate training and performance support needs and design the training and performance support products.
Serve as a liaison to the business community. Participate in a user and task analysis to maintain the business community’s perspective. Ability to work with both union represented and management personnel to build engagement and design ease of use and sustainability into new processes and systems.
Work with the internal team and consulting partners to define metrics and performance goals.
Drive means for tracking the performance of contracted vendors pertaining to: implementation plan to actual tracking, compliance to process standards, Safety performance, quality order completions, etc
Participate in transitioning the requirements and use cases to the business and ensure a clear and complete understanding of the requirements.
Actively participate and lead discussions and activities during process workshops and meetings
Participate and lead in discussions pertaining to the execution of the AMI Implementation plan. This will include also monitoring the progress against plan and reporting to management
Design, develop and report value tracking mechanisms to allow business leaders to understand ongoing process value realization
Design and implement change management and communications plans that ensure process acceptance and adoption within the Customer Meter Services operations team
Participate and perform mapping exercises to identify as-is and to-be process flows impacted by the AMI implementation
Design and support implementation of user training activities
Assist in the production of presentation materials for digital board meetings
Qualifications
- Knowledge and experience in project management fundamentals; demonstrated ability to lead a team through to the implementation of a solution required
- Experience working on digital product teams is preferred
- Lean/Six Sigma certifications, or similar experience/knowledge of standard process tools and techniques preferred
- Knowledge of the CMS Electric Operations preferred
- Record of driving change within an organization required
- A Bachelor’s degree is required
- 5+ years of relevant business experience required
More Information
Salary
$XX – $XX a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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