Job Location: Waltham, MA
About us
At National Grid, we keep the lights on and homes warm. But it’s so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. But we aren’t looking for external recognition – we already what we do is vital. We’re building a clean, fair and affordable energy future.
Come be a part of driving National Grid’s digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid’s business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us in this incredible journey, We need you!
National Grid is hiring a Senior Business Analyst for our IT Customer team in Syracuse, NY. This role can also be located in NJ, NH, CT, RI, ME, MN, MA or Washington, DC.
What you’ll do
As a Senior IT Business Analyst, you will investigate business situations, identify and evaluate options for improving business processes and systems, and define requirements. You’ll also ensure the effective use of information systems in meeting the needs of the National Grid business. Key responsibility include the following:
- Gather, analyze, document and manage business and user requirements (both functional and non-functional)
- Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements).
- Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution.
- Demonstrate clear capability to document the current vs future process flows.
- Conduct full analytics collaboratively to identify and provide solutions for gaps and abnormal work flows.
- Create business and functional specifications for large, complex system implementations
- Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, business, and functional requirements, traceability matrices, process flows, operational support documentation and archival of all related project documentation.
- Define and monitor all implementation tasks such as the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements
What you’ll need
- A Bachelor’s degree in Computer Science, Industrial Engineering or similar discipline; or equivalent work experience.
- 8 – 10 years of relevant experience as a Senior Business Analyst role
- 8 – 10 years of demonstrated experience in business and functional requirements elicitation, translation and documentation.
- 8 – 10 years’ experience in facilitating design and use case discussions
- 8 – 10 years’ experience in a Systems Development Life Cycle (SDLC) environment
It would be awesome if you had
- Experience in working in the Utility (Gas/Electric) domain within a project setting.
- Functional knowledge of Meter to Cash life cycle (Meter, Billing, Service Orders, Finance, Retail Access)
- Ability to influence and build relationships and demonstrate team leadership skills
- Proven track record with planning, estimating and organizing effort for the WBS.
- Extensive experience in MSOffice, Visio
More Information
You believe you are the right fit for this exciting role? You want to learn more about the position and National Grid’s ambitious Digital Transformation? Then let’s chat!
Apply directly or reach out to me at cyril.lenoir@nationalgrid.com.
We encourage candidates to submit their applications as early as possible. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
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Salary
$89,000 – $126,000 a year
Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation (DOT) covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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