Job Location: Bangalore
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This role is based in India and as such all normal working days must be carried out in India.
Join us as an Infrastructure Analyst
- Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
- You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
- This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
What you’ll do
As an Infrastructure Analyst, you’ll be supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.
In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.
Your role will involve:
- Work on the end-to-end coordination for asset management across our Desktop, Service Now, Supply Chain, Projects, and Taxation & Finance teams, collaborating with relevant stakeholders
- Support with break fix issues, assisting engineers with troubleshooting laptop, desktop, monitor, thin client, and smartphone incidents
- Support with warranty replacement, and with MIS management to provide effective control, tracking, and management of our Workplace Technology assets across India
- Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
- Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
- Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
The skills you’ll need
To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.
We’ll also look to you to demonstrate:
- Strong technical knowledge, including platform, technology, products and domains
- Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
- An understanding of operational principles
- Good collaboration and stakeholder management skills
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