Job Location: Hendersonville, TN
Xtend Healthcare, a wholly owned subsidiary of Navient, is an industry-leading provider of revenue cycle management (RCM) and public health solutions. We bring the technology, expertise, scale, and compliance rigor of a multibillion-dollar enterprise – all of which we use to drive success for our customers and those they serve.
Our RPA Production Support Analyst I is responsible for designing, developing and maintaining applications in a revenue cycle management environment as part of a development team. This role will be an active participant in specification gathering and full system research to identify root cause of reported incidents while providing adequate updates to the business.
Responsibilities include:
RPA Management
- Manage multiple RPAs simultaneously.
- Verify all tasks are performed as designed.
- Gather specifics from users regarding requirements/ document and analyze info.
- Follow up on all assigned tickets/tasks and identify root cause.
- Oversee and facilitate production outage calls (oversee issue tickets).
Customer Service
- Provide superior customer service to internal as well as external customers.
- Run ad hoc queries for internal and external clients.
- Conduct technical training as needed for end users.
- Write database queries to update production records when needed.
- Support the call center internal users by handling tickets/calls in an appropriate manner.
Documentation
- Create and maintain descriptive documentation supporting the queries.
- Provide production scenarios and other documentation required by development supporting the identified defect.
- Identify problem, organize remediation and manage remediation activities.
Analysis
- Identify root cause of tickets/document/analyze and resolve in support of web based applications and RPA/RDA automations.
- Review and compile documentation.
- Review tickets for completion.
Continuous Improvement
- Proactively seek ways to improve communications across the organization.
- Gather feedback and implement mechanisms for gathering feedback.
Other duties as assigned.
MINIMUM REQUIREMENTS
- College level courses in Business, Information Tech or MIS preferred (Additional experience may substitute).
- 1+ year of experience with UiPath or any object-oriented program.
- 1 year of production support experience managing RPAs.
- Some SQL experience.
PREFERRED QUALIFICATIONS
- Healthcare Experience.
- Root Cause Analysis Experience.
- Technical background with an understanding of Object Oriented programming and RPA technologies.
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
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