Job Location: New York, NY
At Nespresso we place people and specialty coffee at the heart of what we do. As part of our team, you’ll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. We’re committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with first-rate opportunities to push the boundaries of coffee exploration.
Position Summary:
The role of the TQM Analyst is to assist the Department with various tasks (Financial & Technical Performance Reporting & Analysis; Vendor Liaison and contract compliance; Purchasing/Expense Tracking and Inventory asset management.
Key Responsibilities:
- Create monthly management MANCOM operating plan report to include monthly performance KPIs and targeted operational results for both B2B and B2C operations.
- Analyze key 3rd party service provider vendor monthly technical reporting data for accuracy, KPIs. Prepare reccomended action plans for improving quality of service performance based on the analysis
- Track and analyze technician performance results for key metrics and performance objectives.
- Conduct TQM department monthly budget prepartion; assess variances; adjust DF forecasts for operating plan.
- Track all department monthly expenses; reconcile Pcard transactions; allocate expenses per leased workshop facilities. Develop and maintain internal forecasting models to ensure accurate predictive analysis.
- Ensure that the relevant formula are implemented based on historical data, seasonality & business variables
- Define the relevant variables together with key stakeholders
- Assist in the definition and ensure the tracking of business targets for the TQM department
- Maintain & adjust the forecasting based on actual results & key learnings throughout the year. Prepare and assist with monthly Accrual process with relevant stakeholders from Finance, Sales, Operations. Follow finance processes and policies as required.
- Set up new suppliers & complete all documentation requirements for vendor contract implementation
Manage all security deposits, lease renewals, conduct invoice reviews and reconciliation against work orders; process and track exceptions for high cost invoice approvals.
- Assess and track key deliverables for contract compliance
- Manage purchasing of workshop supplies, equipment, tools and parts with approved vendors; Track shipments, reconcile invoices, file receipts and reconcile monthly statements for payment approvals
- Prepare monthly tracking spreadsheets of budgeted expenditures; analyze variances; frequency of orders; utilization of supplies per workshop; analyze trends and determine opportunities for improved procedures; efficiencies of operations. Record and maintain database of loaner machine assets deployed in field; oversee purchasing of parts for direct service workshops and record and maintain records of spare parts purchased per workshop for trending and forecasting requirements.
- Manage Special Projects as defined to support B2B & B2C Technical Quality Management department objectives; create tracking methods and procedures; develop custom reporting; analyze business trends and recommend financial; process and operations efficiencies based upon in-depth business analysis of historical and forecasting data
- 3+ years of experience working in a professional office/customer service environment required
- 3+ years of experience in business analysis and/or process improvement preferred
- Strong working knowledge of Windows and MS Word/Outlook required
- Intermediate/Advanced Excel and PowerPoint skills required
- Excellent verbal and written communication skills
- Ability to understand technical concepts and developed problem solving skills
- Ability to multitask in a fast-paced high growth B2B & B2C environment
- Strong Customer Service skills
Requisition ID:
206046
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
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