Job Location: Bangalore
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
We’re looking for an experienced ServiceNow Performance Analytics Developer to support Nike’s Service Management Team.
This role creates management dashboards, reports on KPIs and metrics and answers key business questions to help increase quality and reduce the costs of service delivery.
The ideal candidate has extensive performance analytics experience in ServiceNow as well as a working knowledge of JavaScript, SQL, HTML, XML and Python. Candidates will have multiple years of data analysis experience as well as in depth knowledge of the ServiceNow Database, Tables and Relationships.
WHAT YOU WILL WORK ON
If this is you, you’ll be working with Nike’s Service Management team to create and update Performance Analytics Dashboards and Reporting Portal. You’ll work in an agile environment with dynamic stakeholders and very motivated operational health reporting team looking to improve KPIs, SLA’s, OLA’s and reduce costs across the enterprise.
A typical day will include requirements review, data analysis, development and demonstrations of new reporting features. You may also find yourself assisting with data compliance challenges and leveraging data from ServiceNow to assist in audit findings.
WHO YOU WILL WORK WITH
Nike is a matrixed environment; you will work with multiple members of the Service Management team based at Nike WHQ as well as the Performance Analytics team based in the Nike India Capability Center.
- Bachelors Degree in Computer Science or equivalent.
- 5+ years of ServiceNow development, configuration and administration experience.
- Hands-on experience in Performance Analytics
- Indicators
- Breakdowns
- Indicator Source
- Breakdown Source
- Data Collection Jobs
- Scorecards
- Scoresheet
- Indicator Groups
- Target
- Threshold
- Text Analytics
- Dashboard
- Widgets.
- Hands-on experience with Service Portal ideally in developing widgets and pages.
- Experience in data analytics
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Excellent analytical and problem solving skills.
- Strong knowledge of the ServiceNow data model and relationships.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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