NOKIA
Noida
Telecommunications Service
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
As part of the Quality organization Candidate would monitor and take action for the quality control of a specific quality area. Solve quality issues innovatively and actively. Assure compliance to in-house andor external specifications and standards e.g. ISO regulations. Contribute to planning and deployment of agreed quality projects within own expertise area. Handle semi routine tasks requiring some discretion and judgment. Carry out tasks/activities according to assignment and set guidelines with moderate degree of supervision and coaching.
What you will learn and contribute to
As part of our team, you will:
- Develop and Implement Quality metrics and scorecards.Prepare and present Quality KPI reports.Utilizes Quality tools and techniques e.g. RCA / Continuous improvement
- Provides support on utilization and development of knowledge on Quality methods and tools. Understand Quality system and responsible business area processes and in line with agreed standards e.g. ISO 9001:2008, TL9000
- Execute Quality & Continuous Improvement tasks. Provide support and guidance on quality matters. Interface and communicate with different teams within the organization on quality issues.
- Assure compliance to in-house and/or external specifications and standards. Conducts and supports Quality Management System audits and reviews. Carry out Quality reviews & Process Audits and ensure that the Quality System is implemented consistently & effectively.
- Regular communication on quality topics and issues. Promotes and develops Quality Culture and mindset. Continuously monitors document Quality during the case lifecycle. Promote Quality competence training and development
Your skills and experience
Position Requirements:
- Minimum 6-8 years of experience in Quality domain with good Communication / Presentation skills/ Statistical Skills/Data affinity/ Analytical Thinking and Facilitation and interpersonal skills
- Multi Tasking / Time Management/Change Management skills/ Quality Mindset and basic awareness to Lean, Six Sigma & ISO
- Computer skills with minimum MS office suite (Excel, Power point & Word)
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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