Job Location: Brewer, ME
Northern Light Health
Department: Bus Support Svcs – Rev Cycle
Position is located: Cianchette Professional Blding
Work Type: Full Time
FTE: 40 Hours per Week
Work Schedule: 8:00 AM to 4:30 PM
Summary :
Works directly with Revenue Cycle AVPs and Managers to provide support to the Revenue Cycle Operational teams in an effort to operate a “Best in Class” Revenue Cycle. Depending on the area, an individual may perform any of the following tasks: Collect, analyze and store data, use data to inform better decision making through the use of both static and interactive data tools, develop business cases, provide technical solutions to business problems, provide supporting information for business strategy, build and distribute operational reporting and productivity tracking, review processes for improvement, analyze & communicate data results, provide system and technical support, administer root cause & gap analysis, manage vendors and projects, diagnose and evaluate issues to provide corrective actions, and aid in system implementation and testing. This position is considered entry level in the Business Support Analyst career ladder, and the scope and complexity of the work this position generates is lesser than other positions in the career ladder.
Responsibilities :
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Coordinates, prepares and distributes reports, dashboards, and presentations.
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Provide day to day service level support to customers and other analysts
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Provides assistance in the research and diagnosis to helps resolve problems. Escalates to senior leadership as needed.
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Provides support for inquiries or issues. Uses the Service Now Portal for requests.
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Aids in data interpretation, communication, and presentations as needed.
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Potential resource for implementations and testing efforts
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Works in collaboration with analyst team to compile and analyze data as assigned by Analyst II, III, or leadership.
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Provides overall application and operational support as needed.
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Provides excellent customer service
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Troubleshoot errors and issues that negatively impact application performance or net revenue.
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May perform other duties upon request
Other Information :
Education and Experience
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Bachelor’s degree required in related field. Eight years progressive, relevant knowledge toward mastery in the field accepted in lieu of Bachelor’s degree.
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Two or more years of progressively responsible experience in revenue cycle operations or a relatable field required.
Competencies and Skills
- 2+ years of relative work experience required.
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Acts Strategic: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
- Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Experience with MySQL, Oracle, SAP, SQL Server.
- Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one’s behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization’s benefit.
- Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees’ strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
- Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
- Business intelligence and data analysis software.
Working Conditions
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