Job Location: Gurgaon/Gurugram
Roles and Responsibilities
The Associate Order-to-Cash Analyst is in charge to follow up and support the customer ordering
to answer timely to the customer requests. He/ She is responsible for generating accurate bills, for data cleaning and revenue assurance within programs.
Key accountabilities – key result / decision areas (outcomes) :-
In liaison with the different internal and external actors of a given customer contract, the OTC Operations Analyst is responsible for main recurring OTC activities with a small or medium level of complexity based on a defined list of documented procedures.
1. During the run phase the Associate- OTC Operations Analyst is responsible for day today
OTC activities –
• Ordering capability: the customer is able to place service requests
•Commercial inventory management
• Invoice production: invoices are accurate and produced on time
• First level of cash collection: invoices are paid timely
• Customers claims are handled timely and in a professional manner
• The customer is given support to enable him to place orders and pay bills.
• Maintain up to date catalog in process and tools
• Ensure revenue assurance by implementing and/or project manager corrective and
improvement actions
2. During the implementation phase the Associate -OTC Operations Analyst is responsible for
the set up of the transitory and target solutions –
• Implement and execute IMO
3. Manage all supporting functions of the OTC operations activities –
• Manage on daily basis working on billing preparation, tools evolution, re-rating, reporting, etc.
• Support ordering activities
• Implement end-to-end workflow processes from ordering to billing, ensuring process
amendments when required
• Provide accurate data and respect deadlines
• Communicate via-email and phone with internals stakeholders on his/her activities
4. Reporting –
• Produce and publish reports in line with business requirements
5. Performance Management –
• Report internal KPIs to monitor OTC activities and quality
• Report and monitor on contractual OTC SLA
• Contribute to continuous improvement of the OTC activities defined by the OTC Director.
6. Knowledge Management –
• Create user guides and ensure procedure documentation is available and updated on regular
basis
• Contribute to the growth of Intellectual Capital Process by ensuring quality documentation
(accurate) is published and maintained in the relevant repositories
7. Stakeholder Management –
• Maintain Solid interlocks with the key stakeholders
8. Process Adherence & Improvement –
• Ensure compliance and adherence of the defined processes & amp; procedures standards on
his/ her contract.
• Suggest enhancement to procedures proactively.
Dimensions –
This is one of the key functions of the ABU for service delivery and revenue generation.
Desired Candidate Profile
Male Candidates only.
3-6 years of work experience in international customer billing management. i.e. Order to Cash profile activities.
Candidate should be good in Billing data analysis & communication skills.
Expert in MS Excel. Basic knowledge of MS Access
Understanding of and hands-on experience of billing activities in telecom domain
Excellent Communication Skills.
Ability to work autonomously within predefined tasks and planning.
Ability to engage and partner with internal staff/ customer as required.
Ability to work in a virtual team environment.
Proactive ,attention to detail, excellent analytical skills .
Previous experience in data management and analysis.
Fluent in English ( French is a plus)
Education, qualifications, and certifications
University Degree in business, commerce or science, diploma or certification in Computer
Applications (MS Office Suite)
Experience
2-4 years of professional experience preferably in the Telecom billing environment, data analysis
experience would be a plus.
Interested candidates can apply at fizzaoasis56@gmail.com
Contact Person
Sayed Fizza
OASIS
Email Id – fizzaoasis56@gmail.com
https://oasishrconsultant.com/
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