Job Location: Norfolk, VA
Posting Details
Posting Details
Working Title
Business Support Analyst
Position Number
00764A
Department
TRANSPORTATION SERVICES
Location
Norfolk, VA
Type of Position
Classified
Type of Job
EEO Category
C Technicians
Job Description
This position will manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software. This position will be the primary point of contact for customers participating in the 3rd party customer program and will be responsible for establishing the accounts in the parking management system, providing technical assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy.
Type of Recruitment
Knowledge, skills and abilities
Some knowledge of MS Office Software Applications. Some knowledge of T2 Flex Parking Management System (PMS), including some knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal or other similar related systems/software/applications. Excellent verbal and written skills. Excellent interpersonal skills with demonstrated ability to effectively work and communicate with customers. Good customer service skills, including problem solving, conflict resolution, and account relationship management. Superb keyboarding, grammar, spelling and proofreading skills.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable administrative experience in an office or university environment.
Considerable experience managing data processes, information management, and reporting.
Preferred knowledge, skills, abilities, education, experience, licensure, certification
Expert with MS Office Software Applications.
Expert Knowledge of T2 Flex Parking Management System (PMS), including knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal.
Demonstrated project management experience to successfully on-board new customers and evaluate current processes and recommend opportunities to improve efficiencies.
Ability to interpret, apply, and explain established policies and procedures.
Demonstrated ability to effectively communicate and conduct in-person and over the phone training for external users of PMS.
Conditions of Employment
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ – 38,894
Posting Detail Information
Job Requisition Number
S02132
Job Open To
General Public
Open Date
10/31/2022
Close Date
Open Until Filled
Yes
Special Instructions Summary
none
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
www.odu.edu/parking
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please describe your experience working with T2 systems Parking Management Software. If you have experience working with a comparable parking management software, please describe that experience.
(Open Ended Question)
- * Do you have a background working in the Parking and Transportation industry?
- Yes. Less than 1 year
- Yes. 1 – 5 years
- Yes. More than 5 years
- No.
- * Please describe your customer service skills and problem resolution techniques.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Writing Sample 1
- Blue Layoff Card
- Yellow Layoff Form
- Certificate of Disability Letter
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