Job Location: Westborough, MA
Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.
Let’s inspire healthier lives, together.
Job Description
The Complaint Training and Data Analyst is responsible for collecting, analyzing, and reporting data for the purposes of monitoring the health of the complaint system and training process. The Complaint Training and Data Analyst has responsibility for running reports, summarizing the results of data analyses in written reports, performing quantitative analyses on collected data, making recommendations, and performing follow-up inquiries/work. The Analyst is also responsible for reviewing, editing, testing, and performing assignment analysis for the Global Complaint Training Program.
Job Duties
- Responsible for authoring monthly updates, report outs of metrics.
- Work with Reporting Team to create dashboards for tracking metrics and performance and report out with visualization.
- Interpret data, perform quantitative analyses, and make recommendations to Center of Excellence (CoE) and Market Quality (MQ) Management regarding findings, data collection and quality issues, and follow-up inquiries/work.
- Create and provide weekly analysis of LMS training reports for MQ and CoE.
- Retrieve employee information such as PER#s, assignment completion dates.
- Track training related CAPA activities and execute report requests and data analysis to support CAPAs and ad-hoc requests.
- Complete training content ‘technical writing’ review for new and updated procedures and courses.
- Execute stage / pre-production training course UAT testing.
- Run reports and complete training program learner analysis vs system access.
- Manage training evaluation creation, data collection, and data analysis for global complaint program.
- Responsible for job aid development, change impact analysis and sustainment.
- Manage vendor and requisition procurement process.
Job Requirements
REQUIRED QUALIFICATIONS:
- Associate’s Degree or high school diploma and a minimum of 5 years relevant work experience required.
- Some travel may be required.
- Occasional late night or early morning meetings with international team business partners.
PREFERRED QUALIFICATIONS:
- Experience in Medical Device Quality Compliance in the medical device industry preferred but not required.
- Possess a high degree of self-reliance, initiative, and analytical skills. Proficient in data analytic and visualization tools. Demonstrated excellent written and oral communications.
- Knowledge of FDA medical device regulations desirable.
- Knowledge of Microsoft Office and PowerBI.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.
Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.
Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.
Olympus…True To You. True To Society. True To LIFE.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough ||
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