Job Location: Tempe, AZ
The Communicate with Me Analytics Business Analysis Associate II within Communicate with Me (CwM), part of Fraud Prevention, provides in-depth analytic support by developing business cases based on cost, benefit and customer experience criteria, provides insights/root causes driving business results, identifies new operational and process opportunities to better protect our customers and/or improve customer experience.
This role involves various single contributor projects and activities as well as working with peers or leaders from across CCB. The individual filling this role must be able to work independently on large projects involving capacity planning and optimization to achieve specific business targets, develop and operationalize business rules in automated environment, and perform end to end monitoring and evaluation of strategy effectiveness. This individual must possess excellent written and oral communication/presentation skills needed for executive presentations. The individual will need leverage superior interpersonal skills to work effectively with various levels of leadership and partners from other lines of business.
Responsibilities
- Utilize data, reports and other tools to identify operational and process opportunities and ensure that business goals are attained in a consistent manner.
- Provide SME support for business partners such as call centers, fraud prevention, branch and digital on an ongoing basis
- Optimize existing business strategy through data driven decision process
- Effectively communicate and collaborate with stakeholders and inform senior management on a regular basis
- Manage end to end business strategy lifecycle and maintain superior controls environment.
Qualifications
Required:
- Excellent analytical and problem solving ability with strong organizational and communications skills
- Ability to extract, analyze and synthesize data/information from various internal sources such as databases and BI reporting tools
- Ability to write efficient SQL and other related data analysis scripts
- High level of competence in Excel and similar tools to review and transform data provided by business partners to evaluate and optimize business strategy rules and operational performance
- Communicate & collaborate across multiple functions and levels to influence process, system, reporting modifications as needed
- Utilize basic SQL and Reporting team’s data and partnership to augment reporting to identify emerging business and customer issues.
- Ensure relevant processes carefully documented and monitored with regular reporting to senior executives.
- Be a self-starter with strong initiative, ability to take ownership, work independently as well as collaboratively with multi-functional business partners.
- Ability to handle multiple tasks in parallel with high level of independent decision making using sound judgement to deliver high quality of work
- Other desired qualifications: Experience in Windows and Unix operating environment, business intelligence tools such as Tableau, Microsoft Visio, Microsoft Office, PitchPro+, Oracle SQL Developer, Teradata SQL Assistant.
- 3 or more years of experience in a financial industry.
Education:
BS/BA preferred
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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