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Job Location: Charlotte Metro
Job Detail:
Business Analyst
*Open to fully remote or hybrid
Enterprise Asset Management (EAM) Application Business Support (problem ticket resolution, end user functional support and testing for application enhancements) for a large application portfolio (approximately 85 applications). This position is specifically for Maximo and/or FMA (Field Mobile Applications), but may not be limited to these applications. Previous Maximo and/or mobile application support experience is a plus, but not required. Customer support and/or help desk experience is preferred. Minimum skill set with Microsoft 365 (Office, Teams, Share Point, etc.) are required.
Responsibilities:
- Responsible for all IT business consulting activities for a business group or function serving as the primary interface between business groups and IT.
- Responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements .
- Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions.
- Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements.
- Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups.
- May also participate in the testing and evaluation of new IT solutions. Workers at this level participate in project implementations to understand impacts to their assigned business groups.
- Responsible for working with assigned business areas to do annual and long range IT investment planning.
- Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3 year rolling cycle).
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related discipline.
- In lieu of a degree, 4 years of related business experience.
- Work experience in addition to degree: 1-3 years of related experience in business and or information technology systems analysis or support.
- Minimum of 3 years experience in workstation desktop and mobile technology support and troubleshooting.
- At least 1 year of experience participating in delivering IT projects.
- Demonstrated strong analytical and communication skills.
- Ability to work effectively with customers, IT management and teammates.
- Demonstrated ability to gather requirements and develop business cases
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