Optum | Clinical Business Systems Analyst – Remote Pacific Time | Everett, WA | United States | BigDataKB.com | 2022/10/29

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Job Location: Everett, WA

OCN is looking for someone to join the information technology department is looking for a Clinical Business Analyst.

The IT Business Systems Analyst works as part of a team and is accountable for supporting and improving existing applications, as well as implementing new applications with significant complexity. These applications include a variety of business and clinical applications, many of which are relied upon by staff throughout the organization. The analyst will support the full project lifecycle of our projects, including business analysis, documentation, testing, project coordination and customer support.


KEY RESPONSIBILITIES:

  • Interacts with internal departments to understand new or changing application requirements.
  • Analyzes operational workflow and existing system functionality, to identify and implement application changes to accomplish the desired business capabilities.
  • Performs assessments of project requests and coordinates a cross-functional effort to define solutions and evaluate vendors for small and mid-sized initiatives.
  • Administers applications to ensure they are correctly configured and support internal customer needs.
  • Responds promptly to customer issues and provide timely resolution of these problems.
  • Manages time effectively and balances the need to complete both operational support tasks and project assignments.
  • Provides support for the existing interfaces between applications, ensuring that any errors are remediated in a timely way. The analyst will also be responsible for working with the application vendors to enhance these interfaces or to create new interfaces.
  • Acts as an IT subject matter expert (SME) for multiple business and clinical areas and their associated applications.
  • Mentors others to develop their skills and knowledge of applications and processes.
  • Applies expertise to solve problems, even when it involves areas or systems that are unfamiliar.
  • Coordinates the work involved with upgrading business and clinical applications. This includes working with internal customers, vendors and other IT departments.
  • Project Manager for small projects that have moderate complexity and involve a small project team with staff from multiple teams.
  • The analyst will support the full project lifecycle of our projects, including business analysis, documentation, testing, project coordination and customer support.
  • Thinks broadly and continually improves processes and applications across different areas of IT, helping improve quality, efficiency and satisfaction for business and clinical staff.
  • The analyst will support the full project lifecycle of our projects, including business analysis, documentation, implementation, testing, project coordination and customer support.
  • Ensures the quality of systems by developing test cases, performing and/or coordinating testing and reporting on test results. Works effectively with others to resolve issues identified through the testing process.
  • While working on small projects, the analyst will perform the full range of project lifecycle activities. This typically involves some or all of the following: business and workflow analysis, requirements definition, documentation, testing, go-live planning, project coordination and customer support.
  • On larger and more complex projects, works under the direction of a Project Manager or Senior Business Systems Analyst and focuses on select tasks such as analysis or testing.


QUALIFICATIONS:

  • Bachelor’s degree in an information technology related field or equivalent work experience
  • Two or more years of experience in Information Technology or related field


Skills:

  • Effective communication methods to elicit information from customers to understand needs or to resolve issues.
  • Must be able to communicate in a non-technical manner, but also comfortable to diving into the technical details when appropriate.
  • Effective leading working sessions, meetings and presenting to small and mid-sized groups.
  • Quickly learns and develops new skills when provided guidance and/or instruction.
  • Ability to work well and interact with others.
  • Must be able to work independently, with limited guidance from manager.
  • Ability to handle pressure and rapidly changing priorities.
  • Can handle most conflicts independently, with only limited assistance from manager.
  • Good critical thinking skills. Adept at working to understand an issue and determine the information needed to resolve the problem, even if working in an unfamiliar area.
  • Ability to separate problems into components and recognize underlying patterns and processes.
  • Industry knowledge of best practices related to requirements analysis, testing, project management and other related disciplines.


OTHER REQUIREMENTS:

  • Must have excellent customer service and interpersonal skills
  • Excellent verbal and written command of the English language
  • Flexibility to work additional hours as may be required
  • Flexibility to provide on-call responsibilities
  • Regular attendance is required
  • Is action oriented and willing to make decisions to keep things moving forward
  • Must be able to establish and maintain effective working relationships at all levels
  • Preferred technical skills/knowledge with several of the following

    • Microsoft Office
    • Microsoft SharePoint
    • Microsoft Project or similar project management tools
    • Microsoft Dynamics GP
    • Epic
    • Application interfaces with HL7, XML, EDI or other methods
    • Healthcare clinical applications
    • Enterprise business applications


Interested in learning more? Let’s talk about our opportunities and your career growth!

  • Employees are required to screen for symptoms using an approved symptom screener prior to entering the work site each day, in order to keep our work sites safe.
  • Employees must comply with any state and local masking orders. In addition, when in a worksite building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

  • UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.




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