Job Location: Hartford, CT
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)
The IT Business Analyst plays a critical role at Prospero. You will support product owners and platform leaders with agile processes, operating in a scrum team. Additionally, you will conduct organizational research and evaluations, design systems and procedures, conduct work simplification and measurement analyses, and prepare IT operational and system guides to assist IT management in operating more efficiently and effectively. You will serve as a project lead as assigned. You will perform these essential tasks in support of our engagement, care support, and patient care functional areas. The engagement function is the first contact many of our prospective patients have with us as we work to introduce them to the value that we can add to their overall healthcare experience. The care support team is responsible for supporting our clinicians and patients in the field by supporting documentation completion as appropriate, managing referral requests, and coordinating care as needed for the patient.
The clinical team is geographically spread out across the United States and is responsible for the in home and telephonic care that we provide to the seriously ill. Enabling the work of these teams means ensuring our patients are empowered to live their best life now.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Lead the collection, capture, and management of user needs from prioritization, concept development, and user story writing to support development and deployment as a business analyst subject matter expert
- Work with the product owner and users to determine the operational objectives of business needs and elicit requirements, facilitating the gathering of business-focused requirements inclusive of defining the backlog and ensuring the user’s perspective is considered
- Gather and document project requirements in features and user stories for multi-disciplinary teams and define the business-driven acceptance criteria
- Perform UAT of user stories to validate acceptance criteria has been met
- Collaborate on IT Quick Guides and training materials as needed
- Perform training for existing and new staff as needed
- Collaborate with team members to ensure successful functioning of implemented systems or procedures
- Facilitate various Agile processes, such as Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up, as needed
- Provide subject matter proficiency in specific functional area(s) to the assigned Scrum team
- Gather and organize information on any identified problems and perform root cause analysis for review by product owners and/or senior leaders
- Review business processes or procedures and confer with management and users about purpose, identifying problems, and potential or planned improvements
- Design, evaluate, recommend, and approve changes of business processes or procedures aligned to system functionality
- Serve as a project lead on product specific needs as assigned
- Build trusting and sustainable relationships, displaying compassion and empathy when engaging teammates and customers/family/care givers
- Attend/participate in educational/training activities to improve knowledge and performance level
- Meet individual and team qualitative and quantitative targets
- Serve as a role model for the values of Prospero
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of experience as a technology focused Business / Systems Analyst
- 1+ years of experience using Salesforce to develop client or business solutions
- 1+ years of experience creating technology documentation such as:
- Process Flows
- User Guides
- Project Plans
- Acceptance Criteria
- Testing Instructions / User Acceptance Testing
- Hands on experience configuring Salesforce including workflows, objects, validation rules, and controls
- Proven experience eliciting business requirements by collaborating with stakeholders and other business leaders
- Experience using agile methodologies Scrum and/or Kanban
- Experience writing features and user stories in Microsoft Azure DevOps
- Experience testing features and user stories when development is completed
- Experience providing IT support to non-technical business users and resolve issues
- Knowledge of all phases of the Software Development Life Cycle (SDLC)
- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
- A degree in IT / Computer Science
- Salesforce Administrator Certification
- Experience in a healthcare environment
- Experience using the following technologies within Salesforce:
- Health Cloud
- Youreka
- S-Docs
- Experience serving as a technology project lead
- Experience using business technology applications (Salesforce, Word, Excel, PowerPoint, OneNote Teams, SharePoint, Visio, SnagIt)
- Experience managing vendor or external software project implementations
- Solid written and verbal communication skills including technical writing skills
- Detail-oriented individual with the ability to quickly ramp up on new business needs and technologies
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment, and willingness to change
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people’s lives. This is where it’s happening. This is where you’ll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it’s needed. We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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