Job Location: Eden Prairie, MN
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)
This is an exciting role in the growing Optum Home and Community division within UnitedHealth Group. This role will primarily be responsible for operational support and analysis activities related to a facility relationship management system that the Home and Community business and clinical teams utilize. Key activities include managing support requests, facilitating requirements discovery and elicitation for strategic reporting initiatives, business process and reporting, as well as partnering with various business and technical stakeholders to develop innovative reporting solutions.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Ability to elicit business needs and define requirements for reporting solutions which includes driving consensus across multiple stakeholders who often have different priorities and needs as well as providing guidance for business stakeholders as needed to clarify requirements and presentation, format & layout options for the information
- Facilitate working sessions with various types of business and technical stakeholders with a goal of documenting clear and concise requirements to ensure accuracy with all stakeholders
- Ability to present analysis and interpretation of findings for operational and business review, planning and new product development
- Partner with BI & Report development resources to design and prototype innovative solutions
- Support an iterative report development process and serve as a liaison between the BI developers and the business
- Support end-users with answering questions, developing training materials and conducting training activities as needed
- Develop proven methodologies to measure projects post-delivery to demonstrate ROI success
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree in Technology, Engineering, Business, Finance, Health Administration, related field, or 4+ equivalent work experience
- 2+ years Business analysis experience
- Solid experience with facilitating requirement gathering activities
- Experience documenting business requirements and processes according to project needs or established methodologies and communicate them in a clear manner across a variety of partners (business, BI, QA)
- Proficient in creating business process and data flows diagrams using tools such as MS Visio and Erwin
Preferred Qualifications:
- Bachelor’s degree in Business, Finance, Health Administration
- 2+ years of experience in healthcare payer, clinical domain or similar preferred
- Experience supporting health care-specific business intelligence and reporting needs
- Experience working within an agile (i.e., Scrum or Kanban) framework and familiarity with user story definition
- Comfortable leading complex projects operating in a matrixed environment with limited direction
- Comfortable with frequent refinements in priorities and scope
- Data Centric mindset versed in relational databases and basic data architecture, ability to read/write SQL in Microsoft SQL Server
- Familiarity with change management concepts (communications, training materials and activities, etc.)
- Exposure to new product development lifecycle concepts
- Familiarity with data visualization best practices and techniques, and desire to build this skill
Soft Skills:
- Solutions Oriented, critical thinking problem solver; ability to ask why and challenge how we do things as an innovator of change
- Solid desire to solve problems and find creative solutions to complex business issues
- Proponent of Optum’s solid cultural environment with demonstrated solid thought leadership, and can appreciate and empathize with others in the organization
- Solid communication, partnership, and negotiation skills
- Ability to quickly build trust and maintain relationships with a solid customer service mind-set – both internal with immediate team/s and external with business and other partners
To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $26.15 to $46.63. The hourly range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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