Job Location: Newport Beach, CA
Job Description:
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior Tableau CRM Analyst to join our team in Newport Beach, CA. This role can be on-site, hybrid, or 100% remote (depending on location).
The Senior Tableau CRM Analyst is part of the Pacific Life Salesforce Center of Excellence (COE). This transformational team is helping to redefine how customer relationships and data are managed on a single Salesforce platform for Pacific Life’s retail businesses across marketing, sales, and service. The Salesforce COE is rooted in an agile-based project management environment with iterative development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. The COE is responsible for ongoing operations support, governance, and managing the program back log of new capabilities and enhancements.
If you have a passion for solving problems and enjoy coming up with creative and effective solutions within the Salesforce platform, you’re exactly who we’re seeking.
How you will make an impact:
Producing highly professional dashboards that communicate business insights with CRM Analytics (formerly Tableau CRM)
Collaborating with technical and business partners to strategize on report content and delivery
Verifying correctness and completeness of data model, data relationships, mappings, and reports
Recommending improvements to data structures
Conducting ad-hoc analysis and presenting results in a clear manner
Acting as a liaison between technical and business teams
The experience you will bring:
3+ years’ experience as a Data Analyst in Reporting & Business Intelligence
Experience with CRM Analytics or other commonly used Business Intelligence Tools (Tableau, Qlikview, PowerBI, etc.)
Knowledge of SAQL / SQL or JSON coding languages
General understanding or proficiency with the Salesforce platform
Ability to tell a story and communicate ideas with data, graphs and charts
Strong analytical and problem-solving skills
Demonstrated ability to work collaboratively with cross functional departments within an Agile delivery model
What will make you stand out:
Passionate about data and expressing value through insights
Financial Services industry experience
Creative/expansive thinking beyond the scope of the project – forward thinking not reactive thinking.
You belong at Pacific Life
At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.
Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.
#LI-AJ1 #LI-remote
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional or social wellbeing, we’ve got you covered.
Competitive salary and benefits
Focus on maintaining a strong work-life balance, including six Rejuvenation days off in 2022
Generous Paid Time Off (PTO) and holiday pay
Medical, dental, and vision as part our commitment to investing in the health and wellbeing of our employees
Two retirement savings plans: 401k savings plan with company match and a 100% paid Company Retirement Contribution
Wellbeing Reimbursement for personal wellbeing expenses (physical, financial, social/emotional)
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
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