Industry Type:
Hospitals / Health Care / Medical Devices / Diagnostics / Laboratories

Job Detail:
Service Delivery Manager (known internally as Community Leader), L’Arche Preston

About The Role

Hours of work: 37.5 hours per week

Salary: £47005.92 per annum

Place of work: L’Arche Preston Community Houses. Some travel and overnight stays will be required within the UK, occasional work from home is possible.

Contract type: Full time, permanent

Closing date: Sunday 30 March 2025, at 23:59.

Are you a leader passionate about managing financially secure care services and building strong, collaborative teams of employees, friends, and families of adults with learning disabilities?

We are looking for someone with the leadership gifts, values, and ambition to enable brilliant, person-centred support and a home environment for adults with learning disabilities and a thriving community where people with and without learning disabilities share lives, homes, friendships and spiritual journeys together.

Main purpose of the role

The Service Delivery Manager / Community Leader (Director) is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and financially sustainable care and support services and engaging with our neighbours and the wider community around us.

This post will provide support for the L’Arche Preston Community by :

• ensuring the Community’s services are well-led and managed, coordinating and overseeing the work of the small leadership team;
• supporting the Registered Manager to further develop the quality of our service provision
• managing the Community’s finances effectively, including liaising with funding authorities; and
• supporting and leading collaborations and events that build community belonging.

This position does not offer sponsorship and is best suited for a candidate already located in the Preston area.

Essential Criteria

• Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely-related field).
• Experience leading and managing an organisation to deliver results, and to change in response to risks and opportunities.
• Experience leading and developing diverse teams to flourish, individually and together.
• Good financial planning skills and experience successfully managing a substantial budget.
• Evidence of the ability to think strategically, and work collaboratively to deliver strategy and implement plans.

About L’arche Preston

L’Arche Preston is a social care charity, and we support 13 adults with learning disabilities living near the centre of Preston in both a residential setting and a supported living setting.

L’Arche Preston opened its first house – Moor Fold – in 1998. It has grown since then to include The Loom, a development of supported living flats a short distance away. The community is made up of adults with learning disabilities, employed assistants, Committee members, and many other community members who are not employed, but are long-term friends and/or past employees. The Community is especially enriched by a number of members who have known the community since its beginnings and has a rich and vibrant Community life.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and answer the questions from our online application form.

Closing date for applications is Sunday 30 March 2025, at 23:59

Interviews will take place on the week commencing 7 April 2025.

Please also read our privacy notice for job applicants.

Benefits

As well as joining our friendly Community, where you will be well supervised and supported, and benefit from L’Arche mentorship program, there are some other benefits you get by working for us:

• Joining shared meals since cooking and having a meal together is what we are all about.
• Paid sick leave.
• Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request).
• Interest free loans and salary advances available.
• Free eye tests and a contribution towards the cost of glasses if you need them for work.
• Free DBS / PVG checks.
• Free Blue Light Card.
• Professional membership fees paid if they are directly relevant to your role.
• Free Employee Assistance Programme available to everyone.
• Up to 5 days paid compassionate leave.
• Up to 6 days paid (pro rata) for time off for emergency dependents leave.
• Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings.
• Paid mileage costs at HMRC rate.
• Specialist bereavement counselling for employees and their family members.
• Access to the Bike to Work scheme.

REF-220 091

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Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:
At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

As a Cyber Service Delivery Manager, you will be responsible for overseeing the delivery and implementation of cybersecurity services to clients. You will manage a team of cybersecurity professionals, coordinate service delivery activities, and ensure that the services provided meet client requirements, are of high quality, and are delivered within agreed-upon timelines. This role requires strong project management skills, technical expertise in cybersecurity, and the ability to effectively communicate with clients and internal teams.

Your Key Responsibilities

• Manage the delivery and implementation of cybersecurity services to clients, ensuring that service levels are met or exceeded.
• Lead a team of cybersecurity professionals, providing guidance, support, and mentorship to ensure their success in service delivery.
• Collaborate with clients to understand their cybersecurity requirements, develop service delivery plans, and establish clear expectations.
• Monitor and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) for service delivery.
• Oversee the planning, coordination, and execution of client projects, ensuring they are delivered on time, within budget, and to client satisfaction.
• Conduct regular client meetings to discuss service performance, review project progress, address any concerns, and identify opportunities for improvement.
• Coordinate with cross-functional teams, such as sales, account management, and technical support, to ensure effective communication and alignment of service delivery activities.
• Monitor emerging cybersecurity trends, technologies, and regulatory requirements to drive continuous improvement and innovation in service delivery.
• Develop and maintain strong relationships with key stakeholders, establishing yourself as a trusted advisor in cybersecurity service delivery.
• Collaborate with internal teams to develop and optimize service delivery processes, workflows, and best practices.
• Prepare and present regular service delivery reports to clients and senior management, highlighting performance metrics, project status, and recommendations for improvement.
• Stay up-to-date with industry standards, frameworks, and certifications, ensuring service delivery practices align with the latest best practices.
• Drive continuous service improvement initiatives, leveraging client feedback and lessons learned to enhance service quality and customer satisfaction.
• Ensure compliance with relevant security policies, procedures, and regulations during service delivery.

Role Qualifications:

• Bachelor’s degree in Computer Science, Information Security, or a related field.
• Minimum of 8 years of experience in the field of cybersecurity, including experience in service delivery or project management.
• Strong technical knowledge and expertise in cybersecurity practices, technologies, and frameworks.
• Proven experience in managing the delivery of cybersecurity services to clients, preferably in a managed services or consulting environment.
• Excellent project management skills, with the ability to effectively manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Strong leadership and team management abilities, with the capability to motivate and inspire a team of cybersecurity professionals.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Experience in working directly with clients, managing client expectations, and building strong client relationships.
• Proficiency in analyzing service delivery metrics, preparing reports, and presenting findings to both technical and non-technical audiences.
• Professional certifications such as CISSP, CISM, or PMP are highly desirable.
• Strong problem-solving and decision-making skills, with attention to detail.
• Knowledge of industry standards and frameworks such as ISO 27001, NIST, or SOC 2. 13. Familiarity with IT service management (ITSM) practices and frameworks, such as ITIL.
• Ability to adapt to a fast-paced and dynamic environment, working collaboratively with cross-functional teams
• Experience in scoping, effort estimation and deal sizing along with service risk management
• Working experience on automation, improving operation efficiency, and service level managements for clients
• Experience in managing and working with a cross functional team (onshore and/or offshore)

What We Look For

We are interested in flexible, motivated professionals with a natural ability to lead, solve complex problems, work as part of a team, and prioritise shifting workloads. If you enjoy facing new challenges, challenging the status quo, and being part of a ‘start up’ culture that encourages teaming and creative problem solving, this role is for you.

What We Offer

As part of this role, you’ll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office).

Your application will then be routed to the appropriate recruiting team.

The Exceptional EY Experience. It’s Yours To Build.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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Industry Type:
IT / Software Dev

Job Detail:
Company Description

We are part of International Airlines Group (IAG), one of the world’s leading airline groups and the parent company of British Airways, Iberia, Vueling, Aer Lingus, and LEVEL.

IAG’s unique business model features a light central structure with agile, empowered airline operating companies and a central platform that offers a competitive advantage through scale and expertise.

Our role is to drive innovation and efficiency in finance, procurement, technology, airline services, and group systems. We enable IAG to lead in innovation and sustainability in aviation.

We support IAG’s goal to achieve net zero CO2 emissions by 2050. Our Supply Chain Sustainability Programme aims to reduce supplier carbon emissions by 20% by 2030 and reach carbon net zero by 2050.

Job Description

Trusted business partnering across the business and Group IT, drawing on a broad knowledge of the relevant SOC related technologies, processes and business areas within Cyber Security.

Maintaining a holistic view of usage for the major technologies within area of responsibility, providing consultancy on service solutions.

Accountable for management of delivery of SOC services

Involved in high severity incident resolution of SOC related service issues, minimising their chance of reoccurrence to deliver services that meet time, cost and quality standards.

Management of supplier relationships, ensuring any third-party deliverables meet strategic, technical, cost and cyber security industry standards (where applicable) level.

Leads the identification and execution of continual improvement opportunities, using thorough understanding of the relevant business area, to ensure the provision of a robust SOC services to the business, improvement of service levels and operational integrity.

Accountabilities

Working in partnership with Group IT and the business:

• Manages SOC service delivery across the whole portfolio line of business services for the SOC, ensuring the availability and performance of systems.
• Investigates all instances of SOC services non-availability and instigates necessary remedial action to ensure SOC system availability.
• Monitors levels of service performance, via detailed metrics, ensuring SOC service incidents/problems are managed through to resolution integrity. Proposes service improvements based on analysis of metrics and satisfaction surveys.
• Key conduit between SOC and the operating companies – specifically for client relationship management, including monthly service reviews to cover quality, cost and service delivery.
• Maintains an ongoing relationship with stakeholders and end-user departments, managing expectations to define service level agreements. Acts as the single point of contact back to the operating companies.
• Drives continual improvement in terms of ‘cost reduction of services’ with key IT business partners.
• Involved in strategic relationships with suppliers, negotiating contracts to meet technical, service and cost requirements. Definition of service levels and problem resolution procedures, along with the process for non-compliance.
• Influences the design and development of new and changed systems and services to optimise operational efficiency. Has accountability for sign-off of go-live services, providing robust challenge during service introduction.
• Ensures the risk position of the operating companies’ cyber security is fully understood by the operating companies and works with the operating companies to agree and action relevant mitigations.
• Drives continuous SOC service improvement to deliver overall benefits.

This role requires travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

Qualifications

Skills:

• Leadership, at a senior level, with a proven ability to influence and persuade across a complex organisation
• Senior stakeholder management, with a proven ability to influence and persuade internally and externally
• Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives
• Innovation – transforming industry trends into practical, cost-effective solutions
• Fluent English

Experience

• ITIL Foundation or ITIL PractitionerProven track record of successfully managing complex services or business functions
• Proven expertise of managing, developing and improving complex services
• Proven track record of business partnering, working as a valued partner with senior stakeholders across a diverse operation
• Deep understanding of the service delivery environment, with proven ability to develop and improve SOC services
• Proven expertise of leading the resolution of SOC related service management incidents, with experience of managing, developing and improving complex services
• Significant experience of supplier management and of building effective relationships, through a business partnering approach, while ensuring service levels are maintained
• Strong commercial acumen to evaluate suppliers, managing the full tender and service provision process
• Experience of operating across multiple countries and cultures is desirable, but not essential

Additional Information

• The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
• The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Industry Type:
IT / Software Dev

Job Detail:
Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.

The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.

With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.

For details, please visit to our company web site at http://www.asl.com.hk/

Job Responsibilities

• Monitoring and managing Infra & desktop support, IT Service desk, and VIP SUPPORT
• Maintaining high performance service level, and implementing improvement activities wherever necessary
• Taking ownership of major incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
• Supervising support management teams to facilitate continual improvements in the desktop environment

Requirements

• ITIL v3 / v4 Certification is required
• 5 years or above SDM role on Deskside / Infrastructure support
• Experience in dealing with third-party service provider
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures such as incident & problem management
• Expertise in people management and leadership
• Excellent verbal and written communication skills
• Good in presentatio and negotiation skill

Working Location:

• Central

Working Hour

• 9am-6pm, Monday – Friday

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking “Apply Now”.

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.

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Industry Type:
Govt / National Services

Job Detail:
dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development!

OVERALL PURPOSE OF THE POSITION

The Service Delivery Manager, Passenger Services / MHL is responsible for the shift and performance management of dnata’s Passenger Service operation at Melbourne International Airport. This role has a strong focus on delivering client needs and assisting passengers who may have had their baggage damaged or lost by the airlines.

The Service Delivery Manager will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

This role will be a full time and operate with shift work.

Primary Duties And Responsibilities

• Develop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operations
• Drive and oversee the day-to-day passenger services operation at Melbourne International Airport
• Delivery of a customer service centric baggage services operation including the coordination and organisation of all work areas during an operational shift
• Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
• Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
• In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
• Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
• Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedures
• Provide quality metrics and reporting on critical business issues
• Drive and embed a positive safety culture within the team focussed on awareness and vigilance.
• Assisting Service Delivery Agent and passengers:
• With lost or damaged property
• Lost property
• Tracing
• Management of OHD (on hand) bags
• Delivery or Rush of Mishandled Baggage
• Reports including but not limited to MSF/MSL
• Client/Passenger liaison using phone and/or email

Essential Criteria

• At least 1 year experience within the aviation industry.
• Demonstrated leadership experience with customer centric orientation and ability to drive a service culture
• Demonstrated people management and aviation experience
• Good communication skills both written and oral and excellent presentation skills
• Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
• Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
• Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
• Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.

Desirable Criteria

• Degree in Aviation or Business Management
• Other relevant tertiary qualifications

What We Offer In Return

• Opportunity to work for a Global company
• Great team environment
• Extensive training and support
• On site parking (paid by dnata)
• Discount and rewards program
• 5 Weeks annual leave
• Competitive salary

After you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 2 weeks of the closing date.

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