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NSI Luxembourg PSF | Incident Manager FR / EN / GE- Internal service center | Esch-sur-Alzette, Luxembourg, Luxembourg | 3/9/2025 | JobId: 11675

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09/03/2025

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Industry Type:
Express Delivery / Transport / Logistics & Supply Chain

Job Detail:
To reinforce our teams, we are looking for an Incident Manager

speaking french, english & german for our internal service center.

Your Main Responsibilities

Incident and Crisis Management:

Ensure service quality and provide clear communication to all stakeholders
Identify gaps and implement corrective action plans
Centralize and disseminate critical information to impacted teams and clients

Ticket And Process Management

Develop, update, and improve procedures according to client requirements and evolving situations
Monitor performance through quality checks and key performance indicators (KPIs)
Manage the processing of unsolicited email notifications

Client Engagement And Team Management

Serve as the main point of contact for clients during incident management
Participate in client workshops and proactively propose process improvements
Train and mentor new team members to ensure optimal technical and procedural competence
Regularly assess team skills and evaluate performance

Your Profile

Experience & Certification:

At least 2 years of experience in incident management or in a Service Desk within an ITIL environment
ITIL certification is mandatory

Technical And Organizational Skills

Proven experience in incident management, problem management, and establishing service standards
Strong command of Microsoft Office tools (Outlook, Word, Excel) and IT methodologies
Excellent analytical skills with the ability to solve complex problems and propose improvements
Fluent in French, English, and German (Luxembourgish is a plus)

Personal Qualities

A strong customer service orientation with excellent communication and negotiation skills
Autonomous, rigorous, and capable of thriving in a dynamic, multicultural environment
Proactive, a team player, and always ready to contribute to continuous improvement

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What Is Offered

Take the opportunity to join our “NSI family”, where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

#NSILuxembourgPSF

Apply Here:

Nativebyte Softwares Llp | Site Reliability Engineer | Mumbai | 3/9/2025 | JobId: 11731

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09/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

Provide 24×7 operational support to ensure the availability and reliability of critical systems and applications.
Monitor, troubleshoot, and resolve issues across infrastructure and applications using EFK/ELK stacks.
Develop, deploy, and maintain Java Spring Boot-based applications for enhanced system reliability.
Perform database querying and optimization to support application performance.
Collaborate with cross-functional teams to implement automation solutions for incident management and system reliability improvements.
Create and maintain technical documentation for processes and troubleshooting guides.
Other Details:=
Candidates must be willing to relocate to Mumbai after the initial 2 months in Hyderabad.
Comfortable working in a 24×7 support environment with rotational shifts.

Hands-on experience with EFK/ELK stack for logging, monitoring, and visualization.
Proficiency in Java Spring Boot for application development and support.
Strong experience in database querying and performance optimization.
Sound knowledge of system administration, including Linux/Unix environments.
Familiarity with cloud platforms and containerization (e.g., Kubernetes, Docker) is a plus.

Apply Here:

Infosys BPM | Women’s Walkin PLSQL/MSSQL DBA/ MuleSoft/ ITIL- 11th March @ Bangalore | Bengaluru | 3/9/2025 | JobId: 11730

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09/03/2025

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Industry Type:
HR / Staffing

Job Detail:

Greeting from Infosys BPM Ltd.,

Exclusive Women’s Walkin drive

We are hiring for PLSQL/MSSQL DBA/ MuleSoft/ ITIL (Incident & Release Management) skills. Please walk-in for interview on 11th March 2025 at Bangalore location

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-207740

Interview details
Interview Date: 11th March 2025
Interview Time: 10 AM till 1 PM

Interview Venue:

Bangalore :: Infosys BPM Recruitment center JP Nagar – Infosys BPM Limited, #785,Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka560078, Landmark: Near Sindhoor Convention Centre

Please find below Job Description for your reference:

Work from Office***

Min 2 years of experience on project is mandate***

Job Description: PLSQL

Design, develop, test, debug, implement complex PL/SQL procedures, functions, packages, triggers, and cursors.
Analyze and optimize existing PL/SQL code for performance and maintainability.
Write unit tests and integration tests for PL/SQL code.
Experience developing and maintaining PL/SQL code in an Oracle database environment.
Experience with unit testing frameworks.

Job Description: MSSQL/DBA

Managing SQL Server databases.
Configuring and maintaining database servers and processes.
Monitoring system’s health and performance.
Ensuring high levels of performance, availability, sustainability and security.
Analyzing solving and correcting issues in real-time.
Providing suggestions for solutions.
Refining and automating regular processes, tracking issues, and documenting changes.
Assisting developers with query tuning and schema refinement.
Performing scheduled maintenance and supporting release deployment activities after hours

Job Description: MuleSoft

Hands on Experience in MuleSoft Development.
Hands on Experience in Any point Studio, connectors, Scopes, Routers, Flows, caching, and Exception handling.
Hands-on experience on design, build, testing, debug, deploy, manage APIs and integrations.
Good hands-on experience in API Manager, Runtime Manager, Exchange, RAML and Design Center.
Should have knowledge on REST-based APIs, SOAP Web Services and different Protocols.
knowledge on API gateway policies.
Hands-on experience for designing MUnit Test cases for the flows.
Experience in API securities like OAuth, JWT & Basic authentication
Hands on experience in integration testing tools like Postman, SOAP
Certification in Mulesoft MCD added an advantage.
Have knowledge on Github, Jenkins.
Should have knowledge on API Monitoring, Visualizer and Analytics

Job Description: ITIL (Incident & Releas Management)

Incident Management:
Responsible for the timely resolution of all IT incidents. This includes identifying, logging, categorizing, prioritizing, and resolving incidents impacting IT services and end-users.
Provides first-line support and troubleshooting. This may involve diagnosing and resolving issues remotely or by escalating to appropriate technical teams for resolution.
Maintains incident records and documentation. This includes documenting incident details, resolution steps, and root cause analysis in an incident management system.
Communicates effectively with stakeholders. This involves keeping end-users informed about incident status and resolution progress, and communicating with other IT teams as needed.
Proactively identifies and mitigates potential incidents. This includes monitoring systems, identifying potential risks, and implementing preventative measures to minimize service disruptions.
Release Management:
Plans, schedules, and executes software releases. This includes coordinating releases with development, testing, and operations teams, and ensuring smooth and timely deployments.
Performs risk assessments and impact analyses. This involves identifying and mitigating potential risks associated with releases and assessing the impact of releases on business operations.
Develops and maintains release plans and documentation. This includes creating detailed release plans, documenting release procedures, and maintaining release records.
Ensures the quality and integrity of releases. This includes conducting thorough testing and quality assurance activities before and after releases.
Provides support during release windows. This includes monitoring releases, troubleshooting any issues that arise, and ensuring a smooth transition to production.

REGISTRATION PROCESS:

The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview).

Candidate ID Registration process:

STEP 1: Visit: https://career.infosys.com/joblist
STEP 2: Click on “Register” and provide the required details and submit.
STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated.
STEP 4: The candidate ID will be shared to the registered Email ID.

SHL Test(AMCAT ID) Registration process:

This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).

STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0

STEP 2: Click on “Start new test” and follow the instructions to complete the assessment.
STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen).

NOTE:

During registration, you’ll be asked to provide the following information:
Personal Details: Name, Email Address, Mobile Number, PAN number.
Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change.
Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 – 4 LPA (example).
Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location
Interview Mode: Walk-in
Attempt all questions in the SHL Assessment app.
The assessment is proctored, so choose a quiet environment.
Use a headset or Bluetooth headphones for clear communication.
A passing score is required for further interview rounds.
5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected
Once you’ve finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.

Documents to Carry:

Please have a note of Candidate ID & AMCAT ID along with registered Email ID.
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Please carry 2 set of updated Resume/CV (Hard Copy).
Please carry original ID proof for security clearance.
Please carry individual headphone/Bluetooth for the interview.

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.

Regards,

Infosys BPM Recruitment team.

Apply Here:

Coforge | Service Management Lead | Noida | 3/9/2025 | JobId: 11721

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09/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

Roles and Responsibilities :

Lead the Service Management team to ensure effective delivery of services, meeting customer expectations and SLAs.
Develop and implement process improvements to increase efficiency, reduce costs, and enhance overall service quality.
Collaborate with cross-functional teams to resolve complex issues related to infrastructure, operations, and service management.
Ensure compliance with industry standards, regulations, and company policies.

Job Requirements :

10-18 years of experience in IT Services & Consulting industry.
Strong background in service management principles, practices, and frameworks (e.g., ITIL).
Proven track record in leading high-performing teams and driving business results through process improvements.

Apply Here:

Unisys | Major Incident, Problem and Change Management – Assoc Eng Svc Mgmt | Bengaluru | 3/9/2025 | JobId: 11676

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09/03/2025

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Industry Type:
IT / Software Dev

Job Detail:
What Success Looks Like In This Role

Job Title: Major Incident, Problem and Change Management – Assoc Eng Svc Mgmt

Location: Bangalore

Who We Are

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs

Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients’ success is our success.
Integrity: We act ethically and honestly.

Position Overview

Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

Key Responsibilities/Outcomes

Provides dedicated support for Major Incident Management (MIM) or service coordination support within an assigned client base as described below.

Major Incident Management

Provides capture support for MIM processes and engages with colleagues to coordinate service activities including:

o Gathering information about the incident,

o Assisting with assessing the business impact,

o Documenting the root cause of the incident,

o Coordinating with resolver teams and

o Communicating with stakeholders throughout the resolution process.

Contributes to the development and maintenance of MIM documentation.
Participates in and/or facilitates process related meetings for engagements.

Service Coordination / Management

Performs routine service management duties, including:

o Generating and distributing reports and/or providing dashboards for Strategic Partners,

o Monitoring Changes for completeness for internal support,

o Performing post implementation reviews,

o Engaging Problem management for unauthorized change activity, and

o Reviewing and documenting RCA details for Internal support.

Facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc. for internal support.
Maintains high standards of written and verbal communications.
Interfaces with internal resources and/or clients to manage ESM processes on a day-to-day basis.
Communicates to necessary supplier stakeholders any changes to in-scope documentation.
Takes appropriate actions to correct in-scope processes (Service Levels, XLA and/or operational levels) and compliance issues for internal support.
Incorporate CLIENT updates into in-scope ITIL policies and processes based on contractual agreement for in-scope services.
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed for internal support.
Participates in weekly governance meetings.
Performs routine auditing of Change management schedules.

You will be successful in this role if you have:

Any degree and 2-4 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Apply Here:

Wipro | Sap FICO + Incident Management | Bengaluru | 3/9/2025 | JobId: 11668

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09/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

Essential Skills for Incident Management (Mandatory) : 5-10 yrs (hands on all core finance modules) asset, month-end, GL- Master data, Payment

· Business Knowledge: Core Finance Processes

· Expertise in S/4H: FI-GL, AR, AP, AA

· Month-End Activities: Advanced proficiency, Quick Resolution, Proper communication with business stakeholders

· Integration Knowledge with other modules: SD, MM

· Bank Interfaces: Inbound & Outbound,

· Bank Statements, Lock Box, Workflows: Expertise

· Custom Processes: Ability to understand and troubleshoot issues

· Intercompany Operations: Basic knowledge

· Communication: Strong written and verbal skills

· Expertise in Frequently used Tables and reports.

· Good knowledge in Fiori tiles

Additional Skills (Optional)

· Controlling Module (CC,PC)

· Ability to provide custom solutions

· Work experience in Service industry and Support Project

Can be trained:

· Tax Knowledge: Input and Output taxes (India and US)

· Bank Statements, Multi Bank connectivity, BCM

· Withholding Taxes: Proficient understanding

· Group Reporting

· Controlling Module (COPA)

· Project Systems: Basic knowledge

· CATS Integration

· Integration with Ariba, FG, Concur and Vertex

Apply Here:

QAAgility Technologies | AEM Consultant – Operations & Incident Management | Bengaluru | 3/9/2025 | JobId: 11667

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09/03/2025

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Industry Type:
IT / Software Dev

Job Detail:
Job Title : AEM Consultant (Operations & Incident Manager).

Job Type : Hybrid (Bengaluru).

Experience : 4+ Years.

Job Description

Key Responsibilities :

Oversee the incident management process and collaborate closely with teams responsible for resolving Critical & High incidents.
Review RCAs and work with relevant teams to implement measures that prevent recurring incidents.
Act as an intermediary between stakeholders and responsible teams during incidents, keeping stakeholders informed and providing timely updates on incident status.
Maintain and prioritize the backlog of Problem tickets.
Build and review monthly reports on the number of incidents and key metrics.
Be flexible with work timings as part of a GLOBAL team, requiring a high level of flexibility.
Communicate incidents to stakeholders.
Provide high-level information about the RCA.
Identify and implement process improvement opportunities.
Identify redundant or manual processes and guide the team to eliminate or automate them.
Ensure high availability of servers.
Drive frequent health check-ups.
Have proven experience in IT service desk or incident management roles.
Be experienced with ticketing systems and incident management tools.
Have 3-4 years of overall experience with AEM (Operations & Maintenance).
Possess a strong understanding of IT infrastructure, applications, and service management processes.
Experience in managing multiple vendors, processes, and stakeholders.
Exhibit strong verbal and non-verbal communication skills.
Demonstrate a high degree of flexibility and good interpersonal skills.
Show proactiveness and ownership.
Be able to collaborate and communicate with external parties, including customers, vendors, and consultants.

Mandatory Skills

Knowledge of AEM & AEMaaCS, Architecture, Infrastructure.
Understanding of CI-CD Pipelines, Version controls, DevOps processes.
Knowledge of CDN, Azure, Azure DevOps, SSLs is an additional advantage.
Familiarity with Adobe Analytics, Target, Launch, Azure cloud is beneficial.
Knowledge of Agile and ITIL Methodologies.

(ref:hirist.tech)

Apply Here:

Golden Opportunities | SA – Problem Manager – GO/JC/21106/2025 | Bengaluru | 3/9/2025 | JobId: 11664

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09/03/2025

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Industry Type:
HR / Staffing

Job Detail:
Job Description

Should have 5+ yrs of exp , an ITIL problem manager has a wide range of responsibilities. The job varies from day to day, and from project to project, but it generally involves: Collaboration: Problem managers collaborate with many other service management roles. hey work most closely with the incident management team, analyzing incident records to identify repeat incidents, and the change management team Coordination: The problem manager is responsible for coordinating all aspects of problem diagnosis and resolution. They must understand the knowledge and skill sets throughout the IT organization Communication: The problem manager maintains an overview of the problem queue, updating status and keeping affected stakeholders informed of progress. Facilitation: The problem manager should be a key member of any team created to manage a major incident. The problem manager facilitates data collection and analysis, looking for a long-term fix. Prioritization: Problem managers must understand the business goals by working with leaders across the organization to understand the impact of problems, so they can correctly prioritize problems for resolution.

Skills Required

RoleSA – Problem Manager

Industry TypeIT/ Computers – Software

Functional AreaIT-Software

Employment TypeFull Time, Permanent

Role CategoryInformation Technology

Key Skills

ITIL
ITSM
PROBLEM MANAGER

Other Information

Job CodeGO/JC/21106/2025

Recruiter NameKathiravan

Apply Here:

Hashicorp | SRE Manager – Incident Excellence (Hybrid – Bangalore) | Across Bharat | 08-03-25 | JobId: 11662

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09/03/2025

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Industry Type:
NA

Job Detail:

The Role
As an Engineering Manager for the Resilience Engineering team, you will lead a group focused on ensuring the reliability, scalability, and disaster recovery of HashiCorp’s cloud and enterprise products. Your team will play a critical role in strengthening fault tolerance, optimizing failover strategies, and automating recovery processes to enhance operational resilience across our platform.

With experience in managing engineering teams, incident response, and distributed systems, you will drive technical strategy, mentor engineers, and collaborate across teams to improve disaster recovery, testing, automation, and system reliability. Your leadership will be instrumental in advancing incident excellence, ensuring HashiCorp’s products meet the highest standards of availability, performance, and compliance across the Infrastructure Cloud.

What you’ll do (responsibilities)

We’re looking for an Engineering Manager to lead our Resilience Engineering team, driving strategic initiatives around incident excellence, disaster recovery, and system reliability across HashiCorp’s cloud and enterprise products. You’ll be responsible for refining our incident response strategy, ensuring rapid and effective resolution of operational disruptions, and strengthening overall platform resilience.

Your leadership will be instrumental in scaling HashiCorp’s infrastructure while embedding a culture of operational excellence, ensuring our customers can rely on a highly available and resilient platform.

In this role, you can expect to:

Define and implement a comprehensive incident response framework, ensuring coordination across development, operations, and security teams.
Analyze incident trends and root causes to drive continuous improvements in reliability, post-incident processes, and automation.
Develop and enhance tooling for minimizing manual intervention and accelerating recovery times.
Establish best practices for disaster recovery and system reliability, proactively identifying failure points and implementing automated mitigations.
Conduct post-incident reviews and foster a culture of learning, driving accountability and systemic improvements across teams.
Lead cross-functional collaboration on operational readiness, ensuring HashiCorp’s products meet the highest standards of availability, fault tolerance, and compliance.
Mentor and guide engineers, fostering professional growth, best practices, and a proactive approach to resilience engineering.

What you’ll need (basic qualifications)

You have 8+ years of experience in site reliability engineering, systems administration, or software engineering, with a strong focus on incident response and operational reliability.
You have 1+ years of leadership experience managing and delivering large-scale incident response initiatives, driving operational excellence and system resilience.
You have a proven track record of managing and resolving incidents in cloud-based environments, with expertise in major public cloud platforms such as AWS, GCP, and Azure.
You possess deep knowledge of monitoring and alerting systems, with the ability to develop metrics and alarms that accurately reflect system health and operational risks.
You have hands-on experience with incident management tools and best practices, including post-mortem analysis, root cause investigation, and proactive risk mitigation strategies.
You are an effective communicator and collaborator, adept at working across engineering, operations, and leadership teams to drive alignment and ensure rapid incident resolution.
You have familiarity with HashiCorp’s product suite and infrastructure automation tools, leveraging them to enhance system reliability and efficiency.
You are passionate about fostering a culture of reliability and continuous improvement, mentoring teams, optimizing processes, and leveraging automation to enhance system performance and resilience.

What’s nice to have (preferred qualifications)

You have experience using HashiCorp products (Terraform, Packer, Waypoint, Nomad, Vault, Boundary, Consul).
You have prior experience working in cloud platform engineering teams. #LI-Hybrid

“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement.”

Life at HashiCorp

HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world’s most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

About HashiCorp

At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We’re building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com

Apply Here:

Sandoz India Pvt Ltd | Global Change Manager, Service Support, Technology | Across Bharat | 08-03-25 | JobId: 11617

Admin

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09/03/2025

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Industry Type:
Biotech / Pharma / Life Sciences / Clinical Research

Job Detail:
Job Description

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates.

This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.

Join us as a Founder of our ‘new’ Sandoz!

This role is to Support Change Management Process across the Organization. Be responsible for development, maintenance, adherence and compliance for the process.

Major Accountabilities

Ensure that the Change Management Process is complied in strict adherence to the approved document
Conduct regular Governances required for Change Management
Be responsible for validating each change in the system and ensure that all controls are complied
Audit the change management process adherence and interlock with various stakeholders to bridge up any gaps
Ensure the user community is continuously educated about the change management process
Deploy automation in the change management wherever applicable
Ensure regular reports for KPI and be accountable for they remain within prescribed limits
Ensure SLA adherence related with Change Management
Interlock with partners and stakeholders and ensure that the business availability is not impacted due to change in the system
Lead a team of Change Administrators
Innovate and implement SIP / Quality programs to assure improvement in efficiency for Change Management Process

Competencies

IT Infrastructure Management
Knowledge around on site Digital Workplace Services, Data Center, Network and Hosting
IT Service Management Practices (ITIL Foundation Certification)
Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement)
Hands on experience in managing local business requirements and solving issues on site
Customer and service first attitude
Change Management Process as per the ITSM
Technical knowledge for operating Change Management Process in a SNOW environment

Key Performance Indicators

Local Services are managed within SLA/OLA KPIs
Learning Agility, Ability to evaluate and launch new services & capabilities
Productivity gains and defect reduction through continuous improvement
User Community for Change Management
Process and compliance setup is applied and adhered

Ideal Background

Education

University degree in Computer Science or comparable education

Languages

Fluent English written and spoken

Experience And Skills

7 years of IT experience in operations and system management.

More than 7 years of experience in Service Management or Engineering of a local IT infrastructure portfolio across multiple business areas, preferably within the pharmaceutical industry

Track record in delivering local projects on time, quality, and budget

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment To Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.

Join Our Sandoz Network

If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Sandoz and our career opportunities, join the Sandoz Network here: https://talentnetwork.novartis.com/sandoztalentpool

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