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Humana | Consumer Directed (CD) Services Project Manager | Virginia, United States | 08-03-25 | JobId: 11654

Admin

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09/03/2025

Industry Type:
BFSI / Fintech / NBFC

Job Detail:
Become a part of our caring community and help us put health first

Humana Healthy Horizons in Virginia is seeking a Consumer Directed (CD) Services Project Manager (Senior Care Management Support Professional) who designs, communicates, and implements an operational plan for completing the project; monitors progress and performance against the project plan; takes action to resolve operational problems and minimize delays.

Engages and educates internal and external stakeholders about the concepts of consumer directed services and what is required to successfully develop and deliver service within the paradigm.
Analyzes, monitors and provides periodic reports on the utilization of consumer directed services.
Utilizes data to inform strategies and future work.
Develops, implements and evaluates policies, procedures and guidelines for consumer directed services.
Partners with market training to provide content for ongoing training, education and hands-on learning opportunities to partners, all levels of Member support management, and other divisions to support the development of organizational competencies.
Participates in Commonwealth-wide and local partnership efforts that impact the growth and development of consumer-directed services work in Virginia. This includes networks, boards, committees and advisory groups.
Facilitates a cycle of continuous improvement to assess and address performance gaps in the utilization of consumer directed services, including researching national best practices and develop strategies to ensure strong organizational practices.
Partners internally to ensure that an internal Quality Assurance (QA) plan and system is in place with documented policies and procedures and internal controls for all key deliverables and requirements as described in the Contract’s scope of work for Consumer Directed Services.

Required Qualifications

Use your skills to make an impact

Must reside in the Commonwealth of Virginia.
Bachelor’s degree in healthcare, public administration, nursing, social work or a related field.
Three (3) or more years of technical and/or business project management experience.
Two (2) or more years of experience in health plan operations, healthcare, or Long-Term Care (LTC) business systems.

Preferred Qualifications

Experience working with Medicaid and/or Medicare Plans and consumer directed services.
Six Sigma and/or Project Management Institute certification.

Additional Information

Workstyle: This is a Remote position that requires some travel.
Travel: Up to 25% of the time to Humana Healthy Horizons office in Glen Allen, VA for collaboration and face to face meetings.
Typical Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).
Direct Reports: Up to 2.

Work at Home Internet Statement

To Ensure Home Or Hybrid Home/Office Employees’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Employees Must Meet The Following Criteria

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 – $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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X-Bow Systems Inc. | IT and Security Manager (ISSM) | Decatur, AL | 08-03-25 | JobId: 11652

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09/03/2025

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Industry Type:
Risk / Safety / Compliance / Privancy / Security

Job Detail:
Job Description

The IT and Security Manager for Classified Workstations (ISSM) will be responsible for the management, security, and compliance of workstations handling classified information. This role requires a deep understanding of security protocols, regulatory requirements, and IT infrastructure. The ideal candidate will have experience in managing classified systems, ensuring compliance with relevant standards, and implementing robust security measures.

Key Responsibilities

Manage and maintain classified workstations, ensuring their security and compliance with regulatory requirements.
Implement and enforce security policies, procedures, and protocols to protect classified information.
Conduct regular security assessments, audits, and vulnerability scans to identify and mitigate risks.
Ensure compliance with relevant standards, including NIST 800-53, CMMC, RMF (NIST 800-37), and other applicable regulations.
Oversee the configuration, maintenance, and monitoring of IT infrastructure supporting classified workstations.
Manage user access controls, including Role-Based Access Controls (RBAC) and multi-factor authentication (MFA).
Coordinate with internal and external stakeholders to ensure the secure handling and storage of classified information.
Develop and deliver security training and awareness programs for employees handling classified information.
Respond to security incidents, conduct investigations, and implement corrective actions.
Maintain detailed documentation of security policies, procedures, and incident reports.
Stay current with emerging security threats, technologies, and regulatory changes.
Ensure the secure setup, deployment, and decommissioning of classified workstations.
Manage the lifecycle of classified workstations, including hardware and software updates, patches, and upgrades.
Serve as the Information System Security Manager (ISSM) for classified systems, ensuring compliance with all relevant security policies and procedures.
Develop and maintain System Security Plans (SSPs) and other required documentation.
Conduct risk assessments and support the development of mitigation strategies.
Interface with government agencies and customers on matters related to classified information systems security.

Supporting FSO Responsibilities

Comply with internal security policies and procedures implemented by the Corporate Security Manager/FSO.
Perform as “Acting” FSO in the absence of the FSO.
As AFSO, comply with the NISP, NISPOM Rule 32 CFR Part 117, and other related security requirements, policies, procedures, and regulations impacting personnel security clearances, classified information, and government contract administration functions.
Perform and facilitate administrative security support functions in multiple government security platforms.
Ensure all classified materials safeguarded by the X-Bow site are compliant with the DOD, NISPOM, and DCSA regulations and directives which govern receiving, inventory, safeguarding, marking, transporting, and destruction of classified information.
Assist site employees with compliance with Controlled Unclassified Information (CUI).
Maintain a visitor control program that clearly protects sensitive areas and elements of intellectual property and classified information from unauthorized disclosure.
Perform safeguarding inventory and tasks related to the operation of high-security locks and GSA-approved containers securing classified information.
Participate in internal and external security reviews and perform self-assessment inspections to ensure compliance with government and company regulations.
Perform tasks in support of physical security, Operations Security (OPSEC), security awareness, and other security programs designed to protect company employees, U.S. Government information, and corporate property.

Qualifications

Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
Minimum of 5 years of experience in IT and security management, with a focus on classified systems and workstations.
Strong knowledge of security standards and regulations, including NIST 800-53, CMMC, RMF (NIST 800-37), and ITAR.
Experience with security tools and technologies, including firewalls, intrusion detection/prevention systems, encryption, STIG hardening and compliance auditing, vulnerability scanning tools, and remediation.
Proficiency in managing IT infrastructure, including servers, networks, and storage systems.
Experience with user access controls, RBAC, and MFA.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
CISSP certification is required.
Experience as an Information System Security Manager (ISSM) or similar role.
Ability to obtain and maintain a security clearance.

Job Posted by ApplicantPro

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Kraft Heinz | Manager, Change Management | Chicago, IL | 08-03-25 | JobId: 11646

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09/03/2025

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Industry Type:
FMCG

Job Detail:
Job Description

Internal Title HR 5.0 Change Management Manager

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.

Benefits begin immediately upon hire for salaried employees.

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!

Change Management Manager at a glance

We are seeking a skilled Change Management Manager to support the HR organization in successfully implementing new systems, features, and process changes. This role will be responsible for ensuring smooth adoption by developing and executing change management strategies, driving stakeholder engagement, and providing training and communication support.

What’s on the menu?

Develop and execute change management strategies for HR system and feature rollouts.
Collaborate with HR, IT, UX/Design and business stakeholders to understand change impacts and user needs.
Conduct change impact assessments and readiness evaluations to identify potential adoption risks.
Design and implement communication plans to keep employees informed and engaged
Develop and deliver training materials, workshops, and resources to ensure effective system adoption.
Track and analyze user adoption metrics, providing insights to improve rollout effectiveness.

Recipe for success Apply now if this sounds like you!

I have experience in change management, HR system implementations, or a related role
I have worked with HR technologies such as Workday, SAP SuccessFactors, or similar systems
I have excellent communication and stakeholder management skills
I am able to design and deliver engaging training sessions
I have strong problem-solving skills and adaptability to changing business needs

Please note This job posting is just a preview of the full scope of the position. A comprehensive job description is shared upon interview.

We hope to find you a seat at our table!

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range

$102,100.00 – $127,600.00

Bonus This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors

Benefits Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example

Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NAZTAOps@kraftheinz.com.

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Eli Lilly and Company | Service Delivery Manager – IT M&Q | Indianapolis, IN | 08-03-25 | JobId: 11642

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09/03/2025

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Industry Type:
Biotech / Pharma / Life Sciences / Clinical Research

Job Detail:
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$63,750 – $145,200

Position Brand Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 38,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for individuals who are determined to make life better for people around the world.

Lilly is entering an exciting period of growth, and we are committed to delivering innovative medicines to patients around the world. MQ (Manufacturing and Quality) Tech at Lilly is looking for exceptional talent to help us deliver on our goals.

What You’ll Be Doing

You will be part of MQ Tech at Lilly, an organization that drives manufacturing operational excellence through utilization of technology. MQ Tech at Lilly strives to enable the making of medicine “with safety first and quality always”.

As the BI/Manager-IT Service Delivery, you will play a key role to oversee and manage the IT support for new technology we will deliver from 2025 onwards for our Global Supply Chain business partners. This position plays a critical role in ensuring those IT systems are maintained, supported, and continuously improved to achieve the associated business functions.

Key Objectives/Deliverables

Oversee internal and external support resources to ensure uninterrupted services for the Kinaxis Maestro and additional Global Supply Chain Planning applications.
Oversee the handling and resolution of IT incidents, ensuring timely and effective responses to minimize operational disruptions and ensuring that all support requests are efficiently logged, categorized, prioritized, and resolved within established SLAs.
Assist in the translation of business requirements to application needs for custom developed applications and/or COTS/SaaS tool configuration.
Participate on projects as they relate to software development and/or application releases.
Maintain computer system validation for responsible applications.
Follow best practices and change management processes to manage changes and updates to IT systems and services with minimal disruptions.
Identify and implement opportunities to streamline support processes and reduce response and resolution times. Continuously improve IT support.
Maintain high levels of customer satisfaction by delivering exceptional IT support to end-users and addressing their needs promptly.
Implement quality control and quality assurance measures to ensure that IT support services meet or exceed established standards.
Regularly monitor and report on the performance of the IT support function, including KPIs and customer satisfaction metrics.
Manage relationships with third-party vendors and suppliers to ensure their service levels are met.
Implement and maintain a comprehensive knowledge base so that the IT support team can access relevant information and solutions for common issues.
Understanding and experience with Supply Chain (planning, logistics, warehouse management) applications and processes.

What You Should Bring

The capability to align IT support services with the organization’s overall strategic goals and industry-specific objectives.
Excellent problem-solving skills to address complex IT issues and implement effective solutions in a timely manner.
Exceptional customer service and communication skills to maintain high end-user satisfaction.
Proficiency in handling IT changes, updates, and system upgrades with minimal disruptions and in accordance with industry best practices.
Proficiency in ITIL principles, including incident, problem, and change management, to streamline IT support processes.
Skills in vendor relationship management and compliance enforcement to ensure reliable third-party support.
Understanding of cybersecurity best practices to protect critical pharmaceutical manufacturing systems and sensitive data.
Proven ability to work effectively in high-pressure, time-sensitive situations.
Experience with Kinaxis RapidResponse or Maestro or other GSC Production and Demand Planning systems.
Experience with Service Now is preferred.

Basic Requirements

Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering, Business Administration, or a related field.
7+ years of IT experience with at least 5+ years working in IT Support.

Additional Preferences

Exposure to international operations, diverse teams, global IT projects, or working in a global organization.
Previous LEAN and Agile experience.
Understanding of pharmaceutical manufacturing processes and compliance with industry-specific regulations, such as FDA guidelines for Good Manufacturing Practices (GMP).
Certification in relevant IT areas (e.g., ITIL, Cloud Certification, AI Certification, Kinaxis) is a plus.

Other Information

Role is Monday through Friday and based on-site. Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.). Occasional extended hours and / or off-hours work may be required.
Position will be based at the Ely Lilly Corporate Headquarters (LCC) in Indianapolis, IN site with ability to travel to global Lilly sites as required.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

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Commonwealth Bank | Change Manager – Data | Sydney, New South Wales, Australia | 08-03-25 | JobId: 11641

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09/03/2025

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Industry Type:
BFSI / Fintech / NBFC

Job Detail:
See yourself in our team

The Chief Data & Analytics Office (CDAO) is dedicated to shaping and delivering an integrated and consistent approach for the Group’s data, analytics, and AI capabilities. This role is part of the CDAO Transformation and Change Centre of Excellence (CoE), reporting to the Chapter Lead responsible for the Group’s data transformation and change efforts.

In this role

You will support the Group-wide data transformation (CommBank.data), playing a crucial role in enabling every part of the Bank to leverage cutting-edge data, AI, and analytics to reimagine customer experiences and build a brighter future. This aligns with the Bank’s ambition to become the best AI bank in the world.

Do work that matters

As a Change Manager, you will work closely with Senior Change Managers to support the data transformation, where we are developing a world-class ecosystem that seamlessly integrates with every part of the Bank, driving faster, more personalised, and innovative customer and employee experiences.

On any given day, you will:

Conduct change impact assessments to ensure the people-related benefits and risks of various data changes are well-understood and managed.
Design, integrate, and execute effective change plans and other change artefacts to manage the people impact of proposed data changes and initiatives.
Identify and manage stakeholders, delivering a targeted engagement experience.
Influence the user experience by advocating for the voice of the customer.
Own the data change adoption and embedment through integrated strategic and tactical communications, engagement, coaching, and tracking change effectiveness.
Support change governance activities and identification of risks.
Collaborate across the CDAO Transformation and Change CoE to build an exceptional culture and drive knowledge sharing, learning, and problem-solving.

We’re interested in hearing from people who have:

Experience in data and/or technical transformation and change programs and projects (highly advantageous).
Proven experience in change planning and delivery, particularly in Pace/ scaled-Agile.
Solid understanding and application of change management methodologies.
Strong writing skills and the ability to simplify complex messages.
Confidence in planning and conducting workshops, facilitating working groups, designing stakeholder engagement and training, and driving communication.
Excellent organisational skills, with a demonstrated ability to meet deadlines and prioritise tasks.

Working with us

We offer flexible work options, including spending at least half your time each month in the office. Other options include adjusting start and finish times, part-time roles, and job sharing. Discuss with us how these can suit you.

If this sounds like you, apply today!

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 14/03/2025

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Ascenda | Senior IT Manager | Singapore | 08-03-25 | JobId: 11639

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09/03/2025

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Industry Type:
IT / Software Dev

Job Detail:
Nice to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.

We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

About The Role

As Senior IT Manager, you will oversee Ascenda’s internal IT systems, employee endpoints, and end-user support, ensuring that our global workforce is equipped with the right hardware, software, and tools to operate efficiently and securely. If you’re looking to apply your IT experience in a dynamic environment where you’ll shape the internal IT roadmap, support a growing global workforce, and lead impactful projects, this role offers the opportunity to drive IT innovation at a growing global SaaS company.

Key Responsibilities

Oversee the management and maintenance of IT systems, endpoints, and infrastructure to ensure optimal performance and security.
Craft and execute the IT roadmap, continuously identifying opportunities to enhance employee productivity through process improvements and the introduction of new tools.
Manage a fleet of mostly Mac (> 95%) and Windows workstations and software for a global remote workforce
Lead and mentor the growing team of IT engineers, providing guidance on day-to-day operations and career development.
Develop and implement IT policies, processes, and best practices that align with company objectives and goals
Collaborate with cross-functional teams (e.g. HR, finance) to understand business needs and provide IT solutions that support growth.
Manage vendor relationships and IT service providers, including contract negotiations and performance monitoring. (e.g. Google workspace, Slack, Atlassian, Office 365, Jamf, Notion, etc)
Ensure that our IT systems and processes are compliant with our compliance standards, and maintain a strong security posture
Help with security/compliance initiatives, training, vulnerability management, DLP, incident management, and audits
Optimize IT costs where relevant, including evaluating and implementing cost-effective solutions and managing budget expenditures.

What We’re Looking For

You are a good fit if you:

Have several years of experience managing a fleet of macOS devices at scale via an MDM solution, and are familiar with Apple Business Manager and DEP.
Like autonomy and are a natural leader with a willingness to spot and propose improvements, take initiative and work with your team to achievement key milestones.
Have experience with managing Microsoft Windows devices and Intune.
Enjoy helping people and providing top of the line support, have excellent verbal and written communications skills.
Have strong project management skills and experience implementing IT projects.
Have experience in leading and developing high-performing IT teams.

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Renault Group | Incident Manager Connected Services | Boulogne-Billancourt, Île-de-France, France | 08-03-25 | JobId: 11636

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09/03/2025

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Industry Type:
Motor Vehicle Dealers/Manuf.

Job Detail:
Company

RENAULT DIGITAL

Job Description

À propos de nous :

Renault Digital, filiale 100% digitale du Groupe Renault a été créée en janvier 2017.

Sa mission est de transformer à l’échelle du Groupe Renault, innover et délivrer de la valeur digitale à travers nos produits.

Renault Digital s’appuie alors sur des équipes expertes et pluridisciplinaires qui participent au développement de projets stratégiques, visant à transformer durablement l’industrie automobile et les mobilités de demain avec des véhicules propres et connectés, une offre de services innovante.

Pour répondre à ces challenges, nous avons développé une entité réunissant toutes les compétences et expertises du développement logiciel on-board et off-board pour travailler ensemble sur la plateforme du véhicule étendu et sur la plateforme de services connectés pour nos clients.

En intégrant ces équipes, vous serez au centre de la transformation technologique de Renault et des enjeux de la mobilité du futur.

Descriptif Du Poste

L’équipe « End to End RUN Connected Services & My Brand » est en charge de la qualité opérationnelle de l’ensemble de la chaine couvrant les produits My Brand (My Renault, My Dacia, My Alpine, …) disponibles sur smartphones et l’ensemble de la chaine d’outils et plateformes de connexion à l’on-board de la voiture permettant de :

configurer les composants ‘on-board’ lors de la fabrication du véhicule
activer les services à la livraison du véhicule
utiliser au quotidien les services connectés depuis un smartphone

Le fonctionnement opérationnel de ces systèmes 24h/24 et 7j/7 est indispensable pour supporter le bon fonctionnement de l’industrie, des services commerciaux et l’usage de ses services, tout en accompagnant les transformations digitales indispensables.

Pour s’adapter à ces enjeux, le pôle se renforce et recherche un « Incident Manager » .

Rôle Général

En tant qu’Incident Manager, vous serez responsable de la gestion et de la résolution des incidents IT afin de minimiser l’impact sur les opérations de l’entreprise.

Vous travaillerez en étroite collaboration avec les équipes techniques et les parties prenantes pour assurer une communication efficace et une résolution rapide des problèmes.

Responsabilités Principales

Animer des cellules de crises en cas d’incidents majeurs, rédaction de compte-rendu, debrief à chaud et à froid avec les équipes produits, production des MBR (Major Breakdown Report) Coordonner les équipes techniques pour diagnostiquer et résoudre les incidents. Communiquer de manière proactive avec les parties prenantes sur l’état des incidents et les actions en cours.
Consolider et suivre la réalisation des plans d’actions pour l’amélioration du niveau de qualité opérationnelle et de la fiabilité des systèmes. Aider à la construction des actions.
Préparer et animer des instances de suivi et pilotage de la qualité opérationnelle., Mettre à jour et publier des indicateurs et du tableau de bord de la qualité opérationnelle
Capitaliser et mettre à jour la documentation relative à la qualité opérationnelle. Revoir et améliorer les processus ITIL liés à la qualité opérationnelle (gestion des changements, gestion des incidents, gestion des problèmes), en se basant sur l’outils de l’entreprise Service Now.

Assurer le lien avec les projets de protection cybersécurité

Garantir le non-impact sur la qualité opérationnelle des outils cyber
Veiller à la mise en place des process change et incident sur ce périmètre
Mutualiser les moyens de crise QO et Cyber

Profil Recherché

Formation

Vous êtes diplômé(e) en informatique, ingénierie informatique ou autre diplôme d’ingénieur pertinent.

Expérience

Vous disposez de 3 à 5 ans d’expérience dans un rôle similaire.
Une Certification ITIL ou équivalent serait souhaitée.
Vous possédez un bon niveau de français et d’anglais.
Les expériences suivantes constitueront un plus :

Gestion de projet, coordination d’équipe produit informatique
Connaissance générale de l’informatique, idéalement une expérience passée de conception et développement et/ou de mise en œuvre de projets techniques informatiques (infrastructures, réseaux, …).
Connaissance générale du monde industriel et de ses méthodes (Lean,…)

Soft skills

Pragmatisme, rigueur et sens du terrain
Capacité de coordination / collaboration transversale, ouverture d’esprit.
Résilient
Esprit d’équipe

Compétences Générales

Expérience avérée en gestion d’incidents IT.
Excellentes compétences en communication et en gestion de crise.
Capacité à travailler sous pression et à gérer plusieurs incidents simultanément.
Connaissance des outils de gestion des incidents (par exemple, ServiceNow, Jira).
Compétences analytiques pour identifier les causes profondes et proposer des solutions.
Capacité à travailler en équipe et à coordonner des ressources techniques.

Informations complémentaires

Votre poste sera basé à Boulogne-Billancourt (France) en CDI (temps plein).
Vous bénéficiez de 2 à 3 jours de télétravail par semaine.
Des déplacements ponctuels sont à à prévoir sur les sites de Renault, principalement le Technocentre de Guyancourt.

Nous Rejoindre C’est

Les avantages de travailler chez Renault Digital :

Être accompagné à travers une trajectoire de carrière individualisée
Contribuer aux enjeux des véhicules connectés et autonomes de demain
Travailler au sein d’une direction agile
Bénéficier du télétravail à raison de 2 jours par semaine ou plus
Bénéficier d’un parcours de formation personnalisé
Garantir un équilibre professionnel et personnel

En Résumé

CDI, Boulogne Billancourt & Guyancourt

#cloud #voiture #connecté #tech

Job Family

Information Technologies & Systems

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.

We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.

By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy.

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Cognizant | Major incident manager | Hartford, CT | 08-03-25 | JobId: 11633

Admin

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09/03/2025

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Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:
Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job title: Major Incident Manager

Responsibilities

Deep understanding of ITSM and ITIL processes and frameworks
Act as a single point of contact from CTS infrastructure for major incidents
Facilitate communication among teams, including technical, primary collaborators and leadership groups
Mobilize appropriate infrastructure resources/teams to diagnose and resolve the incident
Coordinate efforts across multiple teams and support groups for faster restoration of services
Ensure timely updates to key team members, including status, impact and progress
Be responsible for the technical fix process and drive towards faster recovery of services within agreed SLA timelines
Ensure workarounds are implemented when necessary to minimize business disruptions
Maintain detailed incident chronology, timelines, root cause, impact, resolution steps
Create post-incident reports (PIRs) to analyze root causes, impact, corrective actions (short and long-term) to aid in Problem Management
Prepare, analyze and track metrics and insights to leadership to identify patterns or systemic issues
Manage customer or client expectations during incident triages
Excellent written, verbal communication and interpersonal skills
Collaborate with Technology infrastructure teams to implement proactive measures to prevent issues
Act as the face of the CTS infrastructure during major incident triages

Salary And Other Compensation

Applications will be accepted until March 14th, 2025.

The base annual salary for this position is between $79,240 to $133,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#CB #Ind123

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Visa | Incident Manager | Miami, FL | 08-03-25 | JobId: 11631

Admin

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09/03/2025

0

Industry Type:
BFSI / Fintech / NBFC

Job Detail:
Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Essential Functions:

Coordinate the recovery of incidents by assembling a recovery team and/or collaborating with relevant SMEs and technical resources
Personal adherence and adoption evangelism of the Incident Management Process
Assist with process development/refinement initiatives, socialize and train colleagues (on the process) and fulfil any related internal audit obligations
Be the co-custodian of all incident related data. Ensure data is accurately recorded to aid in the recovery efforts and for the purposes of historical analysis/MI
Assist in developing and maintaining incident playbooks for common or anticipated incident scenarios
Respond to reported incidents from various channels (voice, email, ITSM/alerting toolsets)
Ensuring the impact of a given incident is fully understood as swiftly as possible and that cases are prioritized/categorized correctly and assigned to the appropriate group(s) for resolution
Manage all (P1-P4) incidents throughout their Lifecyle and ensure they are progressed/recovered in line with any applicable SLA/OLA
Create internal / external Incident Reports for all P1 Major Incidents
Issue internal / external Incident communications
Ensure Incidents are escalated into the Crisis Management function/team inline with the documented process
Work with VOCC & POCC teams to enhance our monitoring capabilities and our triage processes with the aim of eliminating or mitigating the impact of future incident
Assist with creating and distributing an Incident Management Performance Dashboard/Report (volume, cause, method of identification, recovery time, impact, etc.)
Work within and contribute to the CSI (Continuous Service Improvement) framework to improve the service and/or client experience and streamline the delivery of support services
Work closely with the Problem Management function to ensure our Problem resolution efforts are prioritized appropriately
Deliver on other Incident Management related tasks and actions as stipulated by the Senior Incident Manager and the Head of Service Management
Perform all tasks and activities in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments
To join the 24/7 on call Major incident team on a rota basis (on completion of probation and relevant training).

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Must have at least 3 years of experience in an Incident Management role within a Bank, Financial Institution, Fintech or related industry

Must have some knowledge of the cross-border payments industry and the related infrastructure/services/providers

Must have demonstrable experience of data analysis and trend identification

Must be an analytical and methodical problem solver

Must have a collaborative mindset and be able to work closely with others to deliver results

Must have strong leadership qualities and the ability to influence upwards as required

Must be able to make decisions based upon available information

Must have experience using ticket / case management systems

Ability to build and maintain productive relationships (internal, external)

Strong multi-tasking skills & attention to detail

Strong verbal and written communication

Ideally have a good understanding of FX (Foreign Exchange) concepts and processes

Degree educated – desirable, but not essential

ITIL accreditation (at least V3 ) – desirable, but not essential

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 94,700 to 123300 per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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