The role requires strong leadership, strategic thinking, and the ability to drive innovation and efficiency within the technology department. It demands extensive experience in leading complex data center infrastructures, focusing on servers, SAN storage, high availability, disaster recovery, and hybrid environments, including data center operations and physical servers (blade and rack). Responsibilities include designing and testing backup strategies, maintaining documentation, ensuring compliance with regulations, and conducting product and vendor evaluations. Collaboration with various IT teams, the security team, and business stakeholders is essential

The role includes setting up processes, prioritizing tasks, and defining KPIs for on role and offrole team members must have experience in managing large technical teams, coaching and motivating them. Required to lead IT infrastructure audits, oversee IT projects, and implement ITIL service management solutions. Managing vendor relationships and handling budgets (CAPEX and OPEX) are crucial. The focus is on saving costs and using technology and personnel efficiently.

Data Centre Management

• • Person should have extensive experience in leading data center infrastructure for complex organizations, specialize in automation, SAN storage, high availability, and disaster recovery design.
  • Manage hybrid environments that encompass data center operations, cloud technologies like VMWare and Azure, and physical servers, including blade and rack servers.
  • Drive the organizations hybrid cloud strategy by designing and implementing innovative server systems, networks, storage, and security infrastructure.
  • Research and analyze new technologies and services, collaborating with external vendors, partners, and suppliers to identify solutions that add business value.
  • Provide technical and critical data analysis, preparing project plans that align with business objectives. And lead and support data center virtualization, service delivery, automation, and implementation, leveraging in-depth understanding of computer software, hardware, and networks.
  • Oversee the daily operations of data centers and virtual environments, ensuring uninterrupted business continuity. Guide the respective team in resolving issues and monitoring capacity utilization, making resources available to meet demand.
  • As the architect of hybrid cloud infrastructure, continuously seek opportunities for technology platform consolidation, automation, cost savings, and service quality improvement.
  • Role involves deep engagement in interconnecting resources and devices, as well as arranging physical and logical security workflows.

Enterprise Databackup

• • Developing Backup Strategies: Designing and implementing backup and recovery procedures to safeguard critical data.
  • Conducting Regular Tests: Performing regular tests to verify that data can be successfully recovered in case of emergencies.
  • Maintaining Documentation: Keeping accurate documentation of backup procedures and configurations.
  • Collaborating with IT Teams: Working closely with IT teams and stakeholders to establish data retention and archival policies.
  • Ensuring Compliance: Ensuring compliance with data privacy regulations and company policies.
  • Optimizing Storage Solutions: Managing backup storage solutions and optimizing storage capacity.

Team development

• • Strong in setting process and Prioritization the tasks and activities. Ability to define KPIs and handled large teams to techies
  • Coaches and builds a team, so that it is more effective at achieving the vision
  • Motivates and inspires people within IT infra to engage and work as a team with the common goal
  • Participates in monthly, quarterly, and annually reviews with function head and own team
  • Take the lead in the selection process to identify the right talent for various positions within the team
  • Identifies and creates development opportunities, enhanced domain knowledge, and technical expertise for team members

Other mandatory skills

• • Lead IT infrastructure audits, interact with internal teams and auditors, ensure standards are maintained, and resolve auditor queries.
  • Oversee IT infrastructure projects, acting as PMO to track, monitor, execute, and close projects.
  • Utilize ITIL service management background to implement configuration, change, and incident management solutions, along with best practices for capacity, performance, and disaster recovery.
  • Conduct product and vendor evaluations to ensure top-notch technologies and partners. Manage strategic vendor relationships and assist in IT procurement negotiations.
  • Regularly review and audit the performance of system integrators, vendors, partners, and OEMs.
  • Collaborate with the security team to deploy secure IT infrastructure for enterprise and customer projects.
  • Manage CAPEX and OPEX budgets, forecast spending, and efficiently handle software licenses within budget constraints.
  • Control costs and monitor dynamic IT infrastructure, including cloud servers, SAAS services, and DC power.
  • Focus on cost-saving measures and efficient use of technology and personnel

Join us as a Infrastructure Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a Infrastructure Engineer you should have experience with:

• Experience configuring, using or maintaining Kubernetes (Openshift or EKS or AKS).
• Experience in developing and coding software using Python or Golang.
• Experience with Docker, Containers and Cloud-Native utilities and software.

Some other highly valued skills may include:

• Experience in writing Ansible Playbooks or Chef Cookbooks.
• Foundational understanding of Cloud technologies within AWS or Azure.
• Familiarity with complex system integrations, REST APIs, Observability, Telemetry and microservice-based architectures.
• Elastic or any other tools hands on would be preferred.
• Have worked in an SRE / DevOps role.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.

Accountabilities

• Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Job Description

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include usi

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI s and critical Technical Support Metrics – CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department s vision, mission and values.