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Salesforce | Human Centered Change Manager | Bengaluru | 2025-03-05 | JobId: 11352

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06/03/2025

Industry Type:
Internet / E Comm

Job Detail:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

As a Manager, Human-Centered Change Management, you will serve as a strategic advisor, partnering with Salesforce customers to optimize platform value realization through the design and implementation of change strategies that prioritize the human aspect of transformative change. Working collaboratively with customers and Salesforce delivery teams, you will drive impactful team dynamics, cultivate awareness, and secure alignment with a unified change vision. Leading essential change management and enablement initiatives, you will establish the groundwork for successful and enduring change adoption. Additionally, you will provide guidance, coaching, and mentorship to members of the project team.

Responsibilities:

Strategic Change Leadership:

- Partner with customers to develop and execute comprehensive change management strategies aligned with organizational goals and Salesforce platform implementation.
- Analyze the human impact of technological changes and develop adaptive strategies to address organizational challenges.

Proactive Engagement and Team Building:

- Proactively foster high-impact team dynamics, building awareness and securing buy-in for shared change objectives.
- Collaborate closely with customers and Salesforce delivery teams to ensure alignment and commitment to the change vision.

Key Change Management Initiatives:

- Lead critical change management and enablement activities to facilitate successful and sustained change adoption.
- Design and implement tailored training programs for stakeholders at all levels to ensure effective utilization of Salesforce platform capabilities.

Oversight and Mentoring:

- Provide oversight, coaching, and mentoring to project team members, guiding them in executing change management strategies effectively.
- Foster a culture of continuous learning and development within the project team.
- Facilitate the integration of change management processes into Salesforce.com projects.
- Work closely with Salesforce.com administrators, BAs, Solutions Architects and developers to understand system changes and ensure alignment with change management strategies.

Qualifications:

Prosci Certification or equivalent is mandatory, with demonstrated expertise in change management within the context of technology implementations. Salesforce experience is highly desirable.
Background in technology or digital transformation projects, showcasing advanced problem-solving abilities and analytical acumen.
Minimum of 5 years of dedicated experience in change management, with a strong foundation in Instructional Design.
Excellent communication and interpersonal skills, with a proven ability to collaborate effectively across cross-functional teams.

Education:

Bachelors degree in Business Administration, Information Technology, or a related field is required. A Masters degree is considered advantageous.

Overview:
The Manager, Human-Centered Change Management, is a pivotal leader who drives transformative change within organizations by prioritizing the human aspect of change and ensuring alignment with organizational goals and Salesforce platform capabilities. If you are a seasoned Change Management Professional with a track record of success in guiding organizations through complex technology implementations, we invite you to apply and contribute to our mission of driving impactful and sustainable change.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce welcomes all.

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Deloitte | ServiceNow ITSM Developer | Hyderabad | 2025-03-05 | JobId: 11347

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06/03/2025

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Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:

Roles and Responsibilities :

Design, develop, test, deploy and maintain ITSM solutions on ServiceNow platform.
Collaborate with cross-functional teams to identify business requirements and implement process improvements.
Develop custom scripts using scripting languages such as JavaScript or HTML to automate tasks and workflows.
Troubleshoot issues related to ITSM implementations and provide technical support.

Job Requirements :

6-8 years of experience in Servicenow development with expertise in ITSM module.
Strong understanding of implementation and integration projects involving multiple systems.
Proficiency in developing custom scripts using scripting languages like JavaScript or HTML.
Experience working on large-scale IT services management projects.

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BT Group | Problem Manager | Gurugram | 2025-03-05 | JobId: 11333

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06/03/2025

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Industry Type:
BPM / BPO,

Job Detail:
Purpose of Role:
Ensure positive perception of the problem management process
Continuously improve our capability on problem management provided to our customer
Perform the management of both reactive root-cause analysis (RCA) and proactive trend analysis
Communicate and coordinate with concerned parties through the Problem Management process
Prevent re-occurrence of Incidents and minimize the impact of incidents that cannot be prevented
Overlook the Known-error database

Responsibilities
Ensure and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
Maintain problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
Coordinate with the internal Subject Matter Expert (SME) teams to guarantee assigned resources to work on Problems.
Work with stakeholders to agree prioritisation of problems and deliverables associated with specific problems.
Make and drive root cause investigations, problem investigations, Managing RCA between technical teams
Follow up with appropriate SMEs to complete both corrective and improvement actions defined during RCA.
Analysis and reporting of incident trend data to identify and eliminate root causes.
Review problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
Support development and monitor implementation progress on permanent solutions
May involve liaising with internal, external and third party suppliers.
Maintain known error database updating with relevant solutions
Production of statistics and reports to demonstrate performance of the Problem Management process.
Ensure that agreed service levels are measured and monitored on an ongoing basis
Ensure that the policy and standards for problem management are fit for purpose, current and are correctly implemented.
Contribute to the development and implementation/improvement of policies and procedures.
Provide proactive activities in cooperation with other processes or functions (event, capacity, operations, design, transition)
Follows ITIL framework
Raise risks and provide structured recommendations
Support the development of mitigations and contingency plans
Challenging non-fact based decisions
Quality assures Problem Management output prior to publication for the protection of both BT and the customer.
Comply with BT security policy, standards, baseline, and procedures
Complete all mandatory security trainings timely and successfully

Required Experiences and Skills

Minimum bachelor degree and previous problem management working experience
Excellent, elevated level of business English (both verbal and written)
ITIL V3 Foundation certificate
ITIL v3 Intermediate / Expert preferred
COBIT certificate (not mandatory but a plus)
Provides great customer experience and support
Excellent on manage parallel work streams
Team-player attitude
Expert on making presentations and present this to wider audience.
Excellent communication and Customer care
Customer-oriented thinking
Willingness to handle tricky situations
Act properly and consequently in stressed situations
Desire for learning and knowledge sharing
Committed for strong documentation
Confident Windows and MS Office user

Desirable Skills

Affinity to technology and processes.
Understanding of Data network, however voice IT products is a plus.
CCNA Preferred
Enthusiastic and pro-active personality.
Good understanding of procedures and application of procedures and concepts within own subject area (and understanding them in the context of the business).
Adapts information/style to the audience, explaining difficult issues clearly, to establish consensus and gain agreement.
Experienced and competent in own area.
Good understanding and practice of Problem Solving techniques (5 Whys, Fishbone, Kepner-Tregoe, etc.).
Able to appropriately use a range of relevant statistical functions to summarize and analyse data.
Able to identify root cause of problems provided all required information is available within domain.
Network (LAN, WAN, Wireless, IPT, etc.) end user support (not required but a plus).
Experience with the most common ITSM tools available in the market (BMC, Service Now, CA, HP).
Shares own expertise with others.
Provide guidance and support to others. Completes own role independently or with minimal supervision/guidance.
Applies knowledge/skills to a range of standard and non-standard activities. Interprets client needs, assessing the full requirements.
Able to construct presentation slide decks summarising key service level outcomes, trending, root cause information and mitigation detail.
Confident presenter able to tailor material and delivery to meet different audience requirements.
Identifies solutions to non-standard tasks/queries.
Awareness of internal/external business issues and best practice in own discipline which is then applied to own role.
Creates informal networks with key contacts within own area.
Behaves with high professionalism, is always on time and manages priorities and expectations effectively for self and others.

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Murugappa Group | Incident Investigation Specialist Immediate Joiner Hazira Surat | Surat | 2025-03-05 | JobId: 11332

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06/03/2025

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Industry Type:
Civil Engineering / Construction / Real Estate

Job Detail:

Hiring ring for Construction Safety Department

Role: Incident Investigation

Minimum 10 years large scale commercial, government, or industrial project management experience, including at least 4 years management level safety profession experience.
Risk assessment/management
Administrative policies and procedures
EPC industry experience
Steel Industrial experience is preferable.
Validate /Review all Risk assessments of the Client.
Investigate industrial incidents, especially ones with high consequences and understand the hazards related to industrial facilities and their relevant controls.

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GSPANN | Problem Manager | Pune | 2025-03-05 | JobId: 11317

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06/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

About GSPANN :Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore

Job Title: Problem Manager

Location: Hyderabad, Pune, Gurgaon

Experience: 8 – 14 Years

Skills: ITSM, ITIL, RCA, Problem Management

Role and Responsibilities –

Detect and log recurring incidents and problems within IT services.
Ensure accurate documentation of incidents and problems for future reference.
Conduct thorough investigations to identify the root causes of problems.
Utilize various RCA techniques to determine the underlying issues.
Develop and implement solutions to resolve identified problems.
Work on preventive measures to avoid recurrence of similar issues.
Collaborate with IT teams, engineers, and other stakeholders to address problems.
Communicate effectively with customers and management about problem status and resolutions
Monitor the progress of problem resolution activities to ensure timely completion.
Generate reports on problem management activities, including trends and metrics.
Continuously improve problem management processes based on feedback and performance metrics
Implement best practices from ITIL/ITSM frameworks to enhance efficiency.
Ensure adherence to ITIL/ITSM processes and organizational policies

Required Skills –

8+ Years of experience, having thorough knowledge on ITIL/ITSM process
Should have good exposure working with stake holders and driving Root cause analysis
Define and manage RCA Templates
Continuous analysis of incident data, trends and potential areas of improvement
Follow ITIL process to prioritize, coordinate, escalate for high priority incidents and conclude RCAs for the same
Identify and create immediate action items based on triage and RCA for high priority incidents to minimize reoccurrence in future
Conduct required RCA meetings with Stakeholders for P1, P2
Retrospection with respective application teams having higher number of critical issues

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NXP Semiconductors | IT Incident Manager | Noida | 2025-03-05 | JobId: 11299

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06/03/2025

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Industry Type:
Electrical / Elx / Telecom /Semiconductor /Nano Tech

Job Detail:

Role Overview

We are seeking a proactive and experienced (Major) Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, large-scale high-tech enterprise environment. The Incident Manager, together with a team of ITSM experts, will be responsible for handling major incidents, ensuring swift resolution, root cause identification, and driving continuous improvements to minimize service disruptions and optimize response processes.

This role demands excellent coordination skills, the ability to work under pressure, and a strong commitment to 24/7 incident resolution and process improvement.

Key Responsibilities

Incident Management

Manage the incident management lifecycle, from identification to resolution, ensuring adherence to SLAs and minimizing business impact.
Manage major incidents (P1/P2) with urgency, coordinating cross-functional teams to restore services as quickly as possible.
Act as the central point of communication for all stakeholders during incidents, providing regular updates on status, impact, and resolution timelines.
Ensure accurate documentation of incidents, including root cause analysis (RCA) follow up and post-incident reports.

24/7 Coverage

Together with the Operations Command Center team, provide 24/7 support for incident response, including on-call responsibilities as part of a rotational schedule.
Proactively monitor high-priority services and potential risks, taking preventative action where necessary.
Develop and maintain escalation procedures to ensure critical incidents receive appropriate attention.

Process Optimization Improvement

Continuously analyze the incident management process to identify opportunities for efficiency, speed, and accuracy improvements.
Collaborate with problem management teams to address recurring incidents and implement permanent solutions.
Deploy process enhancements to improve metrics like First Time Resolution and MTTR, KPIs, and dashboards to measure incident management performance.

Collaboration Leadership

Foster strong relationships with internal teams (Global Technical ServiceDesk, Level 2 operations, Project teams, etc.) and external vendors to ensure streamlined communication during incidents.
Drive incident-related meetings, including war rooms, service reviews, and RCA sessions.
Train and mentor Operations Command Center team members and stakeholders on incident management best practices.

Qualifications

Required:

Proven experience (5+ years) in incident management within a large-scale, high-tech enterprise environment.
Strong understanding of ITIL/ITSM frameworks and processes.
Experience managing major incidents (P1/P2) and coordinating resolution efforts across multiple teams.
Familiarity with monitoring tools (e.g., Splunk, SolarWinds, Zabbix) and ticketing systems (e.g., ServiceNow, Jira).
Strong leadership, decision-making, and problem-solving skills, with the ability to remain calm under pressure.
Exceptional communication skills for liaising with both technical and non-technical stakeholders.

Preferred:

ITIL v4 Certification (Foundation or higher).

Experience with cloud environments (AWS, Azure) and DevOps methodologies.
Understanding of automation tools and processes for proactive incident management.

Key Attributes

Proactive Mindset: Anticipates and addresses potential issues before they escalate.
Analytical Thinker: Identifies patterns in incidents and proposes systemic improvements.
Team Player: Works collaboratively with diverse teams to achieve swift resolutions.
Customer-Focused: Prioritizes service availability and business continuity.

What We Offer

A dynamic, fast-paced work environment in a leading high-tech enterprise.
Opportunities for professional growth and certifications.
Competitive salary and benefits package.
Work-life balance with rotational shifts and on-call support schedules.

If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we invite you to apply and become a key part of our team!

More information about NXP in India…

#LI-29f4

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Eurofins | Major Incident Manager | Bengaluru | 2025-03-05 | JobId: 11298

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06/03/2025

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Industry Type:
Biotech / Pharma / Life Sciences / Clinical Research

Job Detail:

Job Description

POSITION TITLE (ENGLISH): Major Incident Manager

REPORTING TO: Manager

REPORTING LOCATION: Bangalore, India

WORKING LOCATION: Bangalore, India

NUMBER OF FTEs UNDER RESPONSIBILITY: 18

Job description:

Job Summary: The Major Incident Manager is responsible for ensuring the effective and efficient management of major incidents, minimizing the impact on business operations, and restoring services within the agreed timelines. This role requires a high level of coordination, communication, and technical expertise to drive incident resolution across multiple teams and ensure that all stakeholders are kept informed throughout the process.

Key Responsibilities:

Lead and manage the end-to-end lifecycle of major incidents, ensuring fast resolution while minimizing business disruption.
Act as the primary point of contact for all major incidents, collaborating with technical teams and stakeholders to diagnose and resolve issues quickly.
Ensure the application of incident management best practices, processes, and policies.
Facilitate and coordinate incident war room calls, ensuring effective communication and collaboration between all involved parties.
Identify root causes of major incidents and collaborate with problem management teams to drive long-term resolutions.
Ensure that Incident records are thoroughly documented, and all actions are logged accurately.
Provide regular updates to senior management and key stakeholders on incident status, progress, and resolution timelines.
Drive continuous improvement initiatives to enhance incident management processes and reduce recurrence of major incidents.
Track and monitor post-incident reviews, ensuring follow-up actions are implemented.
Develop and maintain major incident reports and metrics for performance analysis and process improvement.
Work closely with the Change, Problem, and Service Delivery teams to ensure alignment and effective incident resolution.
Develop and maintain incident communication templates and escalation protocols.

Required Skills and Qualifications:

Proven experience in IT service management, specifically in a major incident management or IT operations leadership role.
Strong understanding of ITIL framework, particularly in Incident, Problem, and Change Management processes.
Exceptional communication skills, both written and verbal, with the ability to communicate complex technical issues clearly to non-technical stakeholders.
Experience managing high-pressure situations and leading incident resolution in time-sensitive environments.
Strong analytical and problem-solving skills, with the ability to identify issues and drive resolution quickly.
Ability to work collaboratively in cross-functional teams and coordinate with various departments (e.g., technical teams, business stakeholders, etc.).
Knowledge of IT service management tools such as ServiceNow, BMC Remedy, or similar.
Ability to remain calm under pressure, demonstrate strong leadership, and maintain control during critical situations.
Familiarity with monitoring tools and diagnostic systems that aid in incident detection and resolution.
ITIL certification (preferred).

Desired Skills:

Experience in leading post-incident reviews and root cause analysis.
Ability to influence and drive decisions in high-stakes situations.
Experience in disaster recovery or business continuity planning.

Education and Experience:

Bachelors degree in Computer Science, Information Technology, or a related field (preferred).
5+ years of experience in incident management, IT service management, or IT operations.

Working Conditions:

Flexibility to work in a 24/7 environment, including weekends and holidays as required.
Occasional on-call availability for critical incidents.

Qualifications

BE/MCA or any other equivalent degree with required experience.

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Stefanini Group | Change Manager | Delhi | 2025-03-05 | JobId: 11246

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06/03/2025

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Industry Type:
IT / Software Dev

Job Detail:
Company Description

Stefanini Group is a global company with 30 years of experience, offering services in automation, cloud, IoT, and UX. We provide a broad portfolio of solutions, combining consulting, marketing, mobility, and artificial intelligence services. We believe in technology’s transformative power, innovation, and the value of every talent in our projects.

Role Description

This is a full-time on-site role for a Change Manager located in Delhi, India. The Change Manager will be responsible for stakeholder engagement, program management, and leading business transformation initiatives.

Qualifications

Analytical Skills
Stakeholder Engagement and Management
Program Management
Experience in Business Transformation
Strong communication and interpersonal skills
Ability to adapt to changing environments
Certifications in Change Management are a plus
Previous experience in IT or consulting industries

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Birlasoft | Organizational Change Manager | Noida | 2025-03-05 | JobId: 11245

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06/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group’s 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About Job- The OCM Lead is responsible for the change management and training activities associated with an enterprise-wide transformation for our clients that may include ERP/HRIS implementation and/or managing transitions.

Job Title: Organizational Change Manager (OCM)/SME
Experience- 14+ Yrs.
Location: Pune, Mumbai, Noida, Bangalore, Hyderabad, Chennai
Educational Background- Bachelor’s degree in Computer Science, Information Technology, or a related field.

Key Responsibilities:

Develop and implement a structured change management plan covering change management, training, and communications to ensure consistency in adopting change across the organization.
Identify potential points of resistance to change and develop strategies to reduce resistance, addressing doubts and uncertainties to foster positive acceptance of change.
Create specific change management plans for training and orientation of employees, leading to minimal resistance and maximum utilization of new initiatives.
Strong ability to conduct change impact analysis in order to tailor change interventions for stakeholder groups that require assistance in adopting future new ways of working
Lead and develop stakeholder maps to understand client audience landscape in a coherent fashion
Mobilize and activate change agent networks as required for accelerating adoption of new transformations for clients experiencing high impact and high volume of change
Ability to scale and pivot as needed to maintain dynamic organizational change strategy execution
Develop a role-based training plan using a proven content development approach.
Collaborate with client resources to develop detailed training schedules and participant lists, and work closely with the Training/Learning lead to develop a feasible training plan.
Monitor and provide frequent status updates on change management and training activities.
Experience working in global teams, with offshore (India) team members and client stakeholders
Previous experience in supporting OCM presales solutioning, client orals and SOW creation
Accountable for a large scale OCM team comprising of junior and mid/senior level consultants
Ability to reference best practices in Change Management, and include techniques, tactics and interventions as needed in Change Strategies, integrating communications and training plans to provide a holistic end user experience for clients experiencing high impacts from transformations

Requirements:

10-15 years of change management experience, preferably with large-scale organizational change efforts. Digital Transformation implementations experience is a plus.
A solid understanding of how people go through change and the change process. Experience with ADKAR and PROSCI certification is a plus. CCMP credentials is nice to have.
Understanding of phases and project management approaches of a software implementation project lifecycle, including SDLC, waterfall, Agile
Exceptional written and verbal communication skills, along with excellent active listening skills.
Strong analytic, problem-solving, and decision-making skills.
Ability to work effectively at all levels in an organization and work with and through others.
Ability to influence others and move toward a common vision or goal

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Fictiv | PLM (Change) Manager – Bengaluru | Bengaluru | 2025-03-05 | JobId: 11241

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06/03/2025

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Industry Type:
Manufacturing

Job Detail:
Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

Impact In This Role:

The PLM (Change) Manager is responsible for developing and managing Fictiv’s PLM system and related process flows and teams as we grow our production business. This role will be highly collaborative with internal Fictiv global teams and Fictiv customers. This is a new IC (Individual contributor) role for Fictiv and you will have the opportunity to build and grow our PLM systems and team.

Areas of Responsibility:

Manage execution of engineering changes end to end from inception of change request, collation of inputs, impact analysis, to approval and communication of changes
Collaborate with cross-functional client and internal stakeholders from Engineering, Manufacturing, Supply Chain, and Quality functions to understand engineering change requests, gather required input, and facilitate change control board discussions
Derive the business value of each change by conducting cost and impact analysis
Lead a team of analysts to execute changes in a PLM system
Metrics reporting, escalation management, drive root cause analysis, and align service delivery towards improving overall business metrics
Actively challenge input where necessary to enhance accountability and performance.
Support scoping and implementation of new PLM functions and roles as needed

Desired Traits, Qualifications, Education and Experience:

Mechanical/Industrial Engineering/Manufacturing/Systems Engineering Degree.
3-6 years’ experience in Engineering, Design or Product Development with at least 2 years in PLM management/Supply Chain/Procurement/ Manufacturing Functions
Strong Analytical skills and a strong understanding of end-to-end product supply chain
Project Management experience and Ability to lead small teams. Self-starter and driver.
Excellent communication skills
Familiarity with ITAR and EAR regulations, particularly ECCN classifications such as 9A515.
Awareness of how export controls apply to parts, BOMs, and technical data in a PLM system.
Ability to recognize and flag export-controlled items.
Candidates with Arena PLM Experience and exposure to hardware manufacturing are strongly preferred.
This position will be based in Bangalore, working US PST time zone shift.

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

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