Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to this role

Business

• Good understanding and experienced with key Client Onboarding, Maintenance and Offboarding processes related to CCIB segment

Processes

• Background & experience in
  • Operational process execution
  • Member of project team having business analysis responsibilities
  • Data management including data lineage mapping
  • Issue analysis & Management
  • Internal audits and Quality assurance
• Demonstrated understanding of data quality principles

Degree qualified, with experience in data management

Core Skills

• Excellent analysis skills with a logical approach to problem solving

• Ability to understand / visualise issues end-to-end, be able to identify how to logically break down these issues into relevant component parts
• Ability to identify improvement opportunities, both at design and granular operational level
• Ability to work effectively as part of a team and individually with minimal supervision to strict timeframes
• Focused, organised and results-oriented
• Ability to create effective work relationships across business & borders
• Ability to understand policy, standards and procedural requirements
• Ability to create & maintain documentation to a high standard
• Good understanding of the risks related to poor data.
• Good verbal and written communication skills

Desirable / Advantage

• Experience of working in a Data Management function, understanding of the risks related to poor data
• Strong experience working with data and/or data remediation and reconciliation at multiple level
• Experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles
• Exposure to a structured development lifecycle and related deliverable and work processes
• Consultancy background an advantage
• Knowledge of SCB standard processes, systems, project management, implementation and post implementation processes
• Experience in banking / financial institution

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Should be able to collaborate with team members to achieve the set objectives

Risk Management

• Identify key issues based on this information and put in place appropriate controls and measures

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

• GBO, GPOS, CCIB, CLDATA

Other Responsibilities

As the Program Lead, you’d be able to work on and solve some of the many interesting challenges we are facing, lead new ways of working, and build delightful high-quality products for our customers.

The ultimate goal is to ensure the effective operations of the Bank, striking the balance between its agile and unique digital-only culture, and the Group’s existing governance and strategic direction.
The role holder is responsible for delivering projects end to end against a plan to create value and measurable change for the organisation. The role will establish a consistent framework for optimizing the day-to-day utilisation of resources, budget and platform capability to deliver that value

Strategy

• Develop the strategy and capability roadmap, in alignment with the TDR strategy and investment appetite.
• Align strategic roadmap to support the TDR Operations strategy that streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.
• Partner with Architecture on digital agenda, pre-empt disruptive forces and commercialise innovative use of technologies.

Business

• Maintain strong stakeholder engagement throughout all workstreams to ensure alignment across stakeholder groups.
• Work closely with the Product Groups, taking programs from investment decisions, into design, specification and solution phases, all the way to implementation on the ground, securing support services from other teams when required. The capabilities we build include those that are needed to meet regulatory requirements as well as capabilities for supporting our Bank’s internal staff.
• Support respective business groups in the commercialization of capabilities, monitoring of usage, improving client experience, and collecting defects for future improvements

Processes

• The role is responsible to deliver the ICS projects for the complete process of providing technology solution to the Stakeholders
• Drive adoption of continuous improvement and agile practices, mindsets and capabilities across the organisation by increasingly adopt Client/Customer Centricity across the Bank to reduce waste and shorten implementation time frames.
• Establish and drive a portfolio of initiatives, delivering change in line with target outcomes and adopting the global new Ways of Working (NWOW)

People and Talent

• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality people such that the SCNXT DAI team is skilled and experienced to deliver its obligations.
• Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Coach, contribute and deliver project / experiments as required to deliver change outcomes on the ground

Risk Management

• Proactive in seeking regular assurance that the teams are performing to an acceptable risk and control standard.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group’s ability to remain within risk appetite.

Governance

• Ensure the program is executed as per the group project management discipline in terms of operating procedures, development standards and compliance with policies and architectural strategy
• Ensure program milestones, risks, issues, financials are monitored and tracked to ensure that the milestones are met as per the commitments, risks are mitigated to avoid functionality deviations, issues are handled proactively, and financials are managed within the allocated budget
• Provide relevant and timely inputs to RF and QPR, ensuring delivery of the project outputs and the attainment of project outcomes
• Embed the Group’s values and ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Data Analytics ICS team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head, Data Analytics & Insights
• Global Head, Member SCNXT
• Group CISO and COO Trust, Data & Resilience
• Global Head, Cyber Advisory, Assessment & Testing
• Head, ICS Reporting & Governance
• Global Head of Operations, ICS
• Regional and Country CIOs
• TDR MT
• ITO MT

Other Responsibilities

• This role would require PMP or CSM certification with 12+ years of relevant experience, covering the implementation of large programs, part of which is operating at the Group level of sizeable international companies, ideally with experience in the finance sector covering the Cyber Security products and services. International exposure, ability to handle cultural diversity and developing high performers are essential to this role

• Post-Graduate
• Certified Scrum Master

Merkle is a global data-driven, technology-enabled performance marketing agency. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market.

At Merkle, we help brands make the people-based marketing transformation. Using a combination of first- and third-party data, we create, target, and measure the highly customized customer experiences that not only drive immediate results in the form of today’s response and conversion, but also build tomorrow’s increased loyalty and customer value. At the heart of these solutions is Merkle’s deep heritage in the data, analytics, and technology capabilities that enable them.

Our capabilities span people-based marketing disciplines: customer strategy, performance media, customer experience and personalization, customer relationship management, loyalty marketing, and enterprise technology services. This have cross functional teams with a lot of skills and understanding of multiple capabilities, UI/UX, Frontend, Backend, Scalability, Security, Performance, Databases, Caches, Microservices, DevOps, SOA, Integration Patterns, etc.

Merkle is a global data-driven, technology-enabled performance marketing agency. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market.

At Merkle, we help brands make the people-based marketing transformation. Using a combination of first- and third-party data, we create, target, and measure the highly customized customer experiences that not only drive immediate results in the form of today’s response and conversion, but also build tomorrow’s increased loyalty and customer value. At the heart of these solutions is Merkle’s deep heritage in the data, analytics, and technology capabilities that enable them.

Our capabilities span people-based marketing disciplines: customer strategy, performance media, customer experience and personalization, customer relationship management, loyalty marketing, and enterprise technology services. This have cross functional teams with a lot of skills and understanding of multiple capabilities, UI/UX, Frontend, Backend, Scalability, Security, Performance, Databases, Caches, Microservices, DevOps, SOA, Integration Patterns, etc.

Merkle | Sokrati, a leader in Digital Marketing and Analytics, managing Digital Marketing campaigns for several large brand clients in India. We are currently a 1250+ people team; and growing extremely fast to gain more market share and roll out even cooler technology solutions in Digital Advertising space.

In pursuit of this, we seek to hire an Intern– Data Analytics in our team.

What you’ll do at Merkle|Sokrati?

• Use statistical methods to analyze data and generate useful business reports
• Analyze client data using EDA and provide actionable insights to improve processes and present them successfully to management using a reporting tool.
• Use data to create AI&ML models to solve complex business problems
• Provide support for ad hoc requests from the Business Users
• Provide support for Analytics Processes monitoring and troubleshooting.
• Identify, evaluate and implement external services and tools to support data validation and cleansing
• Liaise with internal and external clients to fully understand data content
• Gather, understand and document detailed business requirements using appropriate tools and techniques
• Support in creating PowerPoints, reports, dashboards and models
• Independently determine the appropriate approach for new assignments
• Complete a variety of atypical assignments
• Solve a range of straight forward problems
• Builds knowledge of the organization, processes and customers

What’s on Offer:

• An opportunity to work with one of India’s most promising companies in a genuine growth hacking role
• Unparalleled learning opportunities in the company of ridiculously smart folks with very high levels of expertise in their respective functions
• Fantastically transparent, vibrant and positive work culture

What we are looking for?

• Someone who is inquisitive and has great problem-solving skills.
• Core data science/analytics knwolege.
• Hands-on experience of building statistical models like regression, decision tree, random forests and other AI/ML models is a must
• Experience using R, Python, SAS is mandatory.
• Ability to write SQL queries, doing cohort analysis, comparative analysis etc.
• Ability to lead own projects and work independently once given a direction.
• Experience working directly with business users to build reports, dashboards and solving business questions with data.
• Experience of working on visualization tools (Tableau/Power BI etc.)
• Understanding about GA360/Adobe/Datorama/CDP/DMP etc.

Please note: The selected candidates have to start working from office immediately.

At Merkle Sokrati, we don’t insist on any paid certification as a part of the hiring process.