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Colgate-Palmolive | Hiring | RPA Developer /Architect | BigDataKB.com | 1/11/2022

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Colgate-Palmolive

Mumbai

Consumer Products Manufacturing

Relocation Assistance Offered Within Country
# 108802Mumbai, Maharashtra, India


About Colgate-Palmolive

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has supported our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile…every single day.


The Experience

In today’s dynamic technology environment, it’s an exciting time to belong to the information technology team at Colgate. Our highly technical and innovative team is designated to drive growth for Colgate Palmolive in a landscape that is constantly changing.


What role will you play as a member of the Colgate’s team ?

Technical analyst is primarily responsible for developing the robust automation solutions in RPA. This role requires the ability to collaborate Functional, business & application specialists to understand requirements and transform into a solution. Will be responsible to craft, develop and test to build quality solutions.


Who are you…


Function specialist –

  • Understand and apply information technology standards to daily support and project implementation activities
  • Apply conceptual knowledge and technology to unravel business processes and fix procedural problems
  • Lead and/or perform the design, build and testing of business applications and architecture in line with agreed time frames, business requirements and global standards
  • Maintain production systems reliability through accurate utilization of GIT standard support and governance processes


Connect the dots –

  • Drive day to day business requirements according to Global SLA
  • Review solutions to address business requirements considering priorities and resources available and ensure timely delivery of the solutions
  • Ensure the accurate use of IT tools project management GIT 5 step project management methodology to comply of information technology governance practices and conduct audit


Collaborator –

  • Build and develop positive relationships with GIT peers, business partners, customers and external resources
  • Coordinate / support / lead projects and design frameworks
  • Actively participate in performance management discussion within the category


Innovator –

Identify and assess new technologies in Test, process Automation, machine learning and concepts that can add value to the business


Requirements :

  • 4+ years of hands-on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc.
  • 2+ years experience in any of the programming languages like C/C++, Python, VB Script,.Net.
  • Able to design technical specification documents for RPA Projects.
  • Experience developing and consuming APIs.
  • Experience with Agile development methodology


What you’ll need…(Preferred)

  • Knowledge of Artificial Intelligence
  • Knowledge on Machine learning
  • Experience with Databases (SQL or NoSQL) is often preferred UiPath experience is highly preferred. UiPath RPA Developer certifications preferred
  • Understanding of SAP modules (FI, O2I, P2P etc.) is preferable
  • Understanding of workflow-based logic.
  • Strong attention to detail and analytical skills.
  • Superior time and task management skills.
  • Comfortable interacting with business stakeholders
  • Ability to present technical details to non-technical audiences.
  • Excellent problem solving/analytical skills and complex troubleshooting methods.
  • Ability to work through ambiguous situations.
  • Excellent presentation, verbal, and written communication skills.
  • Self-motivated, able to work independently, and able to take initiative without always being directed.
  • Ability to multitask in a fast paced environment and prioritize the most critical tasks and projects.
  • Experience architecting and developing workflow based solutions or functionality
  • Must be able to multitask and willing to work on multiple projects at a given time
  • Ability to work to deadlines and manage expectations
  • Ability to express complex technical concepts in business terms and business needs into technical specifications
  • Good understanding of Architecture, infrastructure
  • Possesses strong learning agility

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill’s and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine please visit http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject “Accommodation Request” should you require accommodation.

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VIRTUAL CONSTRUCTION SOLUTION | Hiring | SR. Machine Learning-Consutant | BigDataKB.com | 1/11/2022

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VIRTUAL CONSTRUCTION SOLUTION

Nashik

  • Study and transform data science prototypes
  • Design machine learning systems
  • Research and implement appropriate ML algorithms and tools

Experience with aws sagemaker,object detection/opencv

Key Skills
Machine Learning,Artificial Intelligence,Neural Networks

We have a junior working full time, you will be asked to help where he gets stuck also handle complex tasks. Requires remote assistant

Consultant Job paid hourly basis

Job Types: Full-time, Part-time

Salary: From ₹15,000.00 per month

Schedule:

  • Day shift
  • Evening shift

Work Remotely:

  • Yes

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Think Future Technologies | Hiring | Machine Learning Engineer | BigDataKB.com | 1/11/2022

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Think Future Technologies

Gurgaon

IT Service

Job Summary

We are looking for a Machine Learning (ML) Engineer to help us create artificial intelligence solutions. We are looking for an expert in machine learning to help us extract value from our data. You will lead all the processes from data collection, cleaning, and preprocessing, to training models and deploying them to production.

Roles & Responsibilities

  • Designing and developing machine learning and deep learning systems
  • Running machine learning tests and experiments
  • Implementing appropriate ML algorithms
  • Proficiency with Python and basic libraries for machine learning such as numpy, pandas, Tensorflow PyTorch
  • Select appropriate datasets and data representation methods
  • Perform statistical analysis and fine-tuning using test results
  • Extend existing ML libraries and frameworks
  • Keep abreast of developments in the field

Qualifications

  • Diploma required (Bachelor’s degree preferred)
  • 2+ years of relevant professional experience
  • Familiarity with industry best practices and standards
  • Ability to translate complex problems and concepts in training
  • Strong leadership and communication skills

Competencies & Behavior

  • Good Communications skills
  • Excellent problem-solving skills, meticulous & methodical, and strong attention to detail
  • Ability to learn and apply new technologies quickly and is self-directed
  • Passionate about continuously improving organizational practices
  • Excellent time management & organization skill

Company Overview:

We at Think Future Technologies (TFT) provide Technology Services to our customers, enabling them to achieve superior business outcomes. We come in as a trusted Partner completely owning the Technology piece. We brainstorm your business problems, arrive at the right solution framework, deploy the right blend of technical resources, and thereon provide optimal delivery at every step of the project implementation.

TFT supplements its services with self-developed libraries/solutions/frameworks in the areas of Software Development, Testing, DevOps, Artificial Intelligence (AI), and Machine learning (ML), Blockchain, and IoT.

Job Type: Full-time

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ICS Consultancy Services | Hiring | Artificial Intelligence Openings in Bengaluru | BigDataKB.com | 1/11/2022

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ICS Consultancy Services

India

Business Service

Roles and responsibilities for Artificial Intelligence Openings in Bengaluru

: Role : Application Developer Role Description : Design, build and configure applications to meet business process and application requirements. Must have Skills : Artificial Intelligence Good to Have Skills : No Technology Specialty Job Requirements : A:Responsibilities 1:Work with business owners to map business requirements into technical solutions 2:Work with the Bot frame works across multiple vendors like Google,IBM Watson,Amazon,Microsoft Others 3:Deliver insightful presentations of analysis and business results to business unit leaders B:Professional Experience 1:Must have a thorough understanding of the Core Java concepts 2:Flexible to work beyond just Core java like in case of Artificial Intelligence 3:Experience using the cognitive APIs machine learning studios on cloud 4:Exp with cloud primitives 5:He/She may need to get upto speed on NL,deep learning and machine learning 6:Must have completed atleast 2 Analytics/AI/Chatbot Project Life Cycle from an end to end delivery perspective 7:Knowledge experience in AI technologies like Ms Bot service,Amazon Alexa/Lex,Google DialogFlow, IBM Watson will be an advantage 8:Must have Skills:Core Java, J2EE,JavaScript 9:Good to have Skills:Nodejs,Machine learning,Python,R

Job Details

Job Role
: All Roles
Industry Sector
: IT-Software/Software Services
Functional Area
: All Functions

Desired Profile

Profile Description
:N/A
Experience
: 310 (Years)
.
.

Education Details

UG Course
: B.Tech/B.E
UG Specialization
: N/A
PG Course
: M.Tech
PG Specialization
: N/A

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IBM | Hiring | Performance Engineer | BigDataKB.com | 1/11/2022

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IBM

Pune

IT Service

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run todayplanes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
The Principal Performance Engineer is an integral part of the team that is responsible for participating in the execution of procedures for ensuring the performance, scalability, and quality of new features and releases of software. To achieve this, the Performance Engineer will be required to collaborate across functional teams (QA, DevOps, Product, and others) to plan, define, and execute performance/load/capacity tests and report on any issues that are observed during the testing cycle.

Responsibilities include:

  • Provide testing and analysis of high-volume systems to ensure they are compliant with load and performance requirements and can perform well in production.
  • Evaluate system performance and provide recommendations for improvement.
  • Identify performance bottlenecks and work with Development to innovate appropriate resolutions.
  • Define, develop and conduct system performance and stress testing.
  • Analyze test results and suggest action plans.
  • Report performance test results to Quality Assurance, Customer Support, Development, and Product Management.
  • Compile and analyze test results and write test reports.
  • Direct and/or assist in root cause analysis of performance issues.
  • Provide technical recommendations for system performance measurement and analysis, scalable architecture, and profiling/troubleshooting techniques.
  • Solid understanding of On-Prem to Cloud evolution as well as hands-on experience working with public cloud.

Mentor junior members of the team on performance-related testing.

IBMReferred_India

Required Technical and Professional Expertise

  • Motivated -self-starting individual and a team player.
  • At least 7+ years of experience working as a performance engineer.
  • Demonstrated experience with open source load testing tools such as Apache JMeter, httperf, etc.
  • Software automation development skills (at least one)Java, Python, GO, etc).
  • Experience with SQL databasesquerying, profiling, and performance tuning.
  • Exceptional attention to detail and problem-solving skills.
  • Excellent communication skills.
  • Experience working with Unix and Windows environments.
  • Demonstrates strong ability to take ownership of the projects and provide adequate visibility on the progress.

Aggressively addresses and resolves problems, and actively improves processes, products, and/or services.

Preferred Technical and Professional Expertise

  • Experience with open source load testing tools such as Apache JMeter, httperf, etc.
  • Software automation development skills (at least one)Java, Python, GO, etc).
  • Experience with SQL databasesquerying, profiling, and performance tuning.
  • Exceptional attention to detail and problem-solving skills.

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.


Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.


About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Aspect Software Inc | Hiring | Ops Project Accountant | BigDataKB.com | 1/11/2022

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Aspect Software Inc

Bangalore

Enterprise Software & Network Solutions

Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.


Job Description

GENERAL SCOPE & SUMMARY

Checks and verifies, account payable records, prepares invoices and vouchers, types, files, Uses office automated systems to input data, generate reports, conduct specialized research projects and respond to inquiries.. Codes, enters and prepares invoices, and responds to vendor inquiries. Reviews invoices and ensures proper approvals. Records, enters and pays invoices. ,. . . Maintains records and files. Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives.

PRIMARY ROLE & RESPONSIBILITIES

  • Process domestic accounts payable. This will include invoices and expense reports
  • Work with Outside Suppliers and Employees to resolve payment issues


Qualifications

SPECIALIZED KNOWLEDGE & SKILLS

  • Developing knowledge of -.the full Accounts Payable Process
  • Ability to communicate effectively verbally and in writing
  • Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
  • Attention to Detail, Thoroughness, Organization, Accuracy
  • Knowledge of MS Excel and MS Word
  • Completes assignments and tasks with oversight..
  • .
  • Contributes to team assignments.
  • Ability to learn job skills, company policies and work processes.

JOB REQUIREMENTS

  • 02 years of experience years of Accounts Payable experience.
  • Oracle 11i Experience preferred (Not Required)
  • Physical requirements include sitting for long periods of time.

Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

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Mahindra & Mahindra Ltd. | Hiring | Manager -Telematics & Digital | BigDataKB.com | 1/11/2022

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Mahindra & Mahindra Ltd.

Pune

Manufacturing

Date: 04-Jan-2022

Location: Pune

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

Industry analysis for Telematics and Digital PaaS offerings.Sales and Service Process digitization.Benchmarking of solutions relevant for the industry.Co-defining the telematics roadmap with all stakeholders.Ensuring on-track execution of project plan in terms of cost and time targets.Pilot and establishing of digital platforms.Product lifecycle management Telematics and Digital platforms


Preferred Industries

Auto / Auto Equipmen

Auto Components

Auto ancilliary

Automobile

Automotive Industry


Education Qualification

MBA; Bachelor of Engineering


General Experience

Product (Vehicle) knowledge.Applied Digital technology know-howIoT/Machine Learning/Mobility/AR-VR/Blockchain.Product Lifecycle Management


Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Stakeholder focus
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline


System Generated Core Skills

Artificial Intelligence (AI)
Big Data Analytics
Customer Relationship Management (CRM)
Machine Learning (ML)
Mobile App Analytics
Microsoft Office
Product KnowledgeVehicle System

Job Segment: Engineer, Engineering, Automotive

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InterProducTec | Hiring | QA Engineer | BigDataKB.com | 1/11/2022

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InterProducTec

India

Information Technology

If you have dreamt of a world of intelligent machines, this is your exclusive opportunity to be a part of it. We’re looking for an experienced, hands-on, and collaborative QA Engineer to join our team. Every day, our curiosity and desire to deliver groundbreaking technology spurs us on to push past today’s limits while defining technology for a new age. The role will be ultimately responsible for detailing and ensuring the proper course of actions and services around testing activities that detect and record defects prior to product release. The role will be intellectually challenging and involve working on some very prestigious.

Keywords: QA, Testing, Quality Assurance, Performance Testing, Linux, Python, Manual Testing, Automation testing, Artificial Intelligence, Machine Learning, Mobile App, Web App, selenium, QTP, Junit

Job Responsibilities :

  • Conceptualize and Design User Interfaces that are original, user engaging and look remarkable across various platform devices especially those that require touch based GUIs.
  • Executes Functional /Non functional test cases. Tracks and reports on the test execution in a timely manner with attention given to achieving a high level of quality
  • Gathers and documents the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
  • Coordinates with Development and Infra teams/peers on the resolution of issues, overseeing the testing progress and ensuring that high standards of quality are being met
  • Contributes to the design of test scenarios and performs peer reviews of test cases
  • Participates in and contributes to internal design reviews of testing materials
  • Active participation in all scrum meetings
  • Write detailed test cases to maximize functional coverage (test rules, test cases, boundary conditions, negative test cases)
  • Assist all teams with process documentation, testing and knowledge transfer.
  • Flexible to work on multiple applications across various time zones
  • Perform different tests like functional, regression, integration, smoke, sanity, migration, globalization, and compatibility

Primary Skills:

  • 1 to 3 years of prior experience testing and managing the quality of web-based applications and products.
  • Very good understanding of Testing Methodologies and Concepts
  • Well versed with methods and techniques of testing.
  • Well versed with Defect management tools like Jira.
  • Exposure to Agile / Scrum methodologies.
  • Good Communication and Analytical skills.
  • Understanding of SDLC/STLC

Who We Are: InterProducTec Virtual Labs Pvt. Ltd. (herein called ‘IPT’) is an Artificial Intelligence and IT company providing virtual support to production processes in varying areas of the food industry. Our intelligent sensor systems help our clients achieve the best quality and the most efficient production processes. IPT is backed by multiple experienced investors and industry savvy founders. Over 70 years of research & development are the foundation of our innovative high-tech solutions. Our headquarters in Munich (Germany), with offices New York (USA) and Mumbai (India), allow us to have a rapidly growing international client base. IPT is proud to offer a value based ideal surrounding to develop your full potential in small teams. You will participate in driving innovations and game changing technology from day one. For our office in Mumbai, we are currently looking to fill the position of QA Engineer to support our team.

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HR Devi and Associates | Hiring | Artificial Intelligence | BigDataKB.com | 1/11/2022

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HR Devi and Associates

Bangalore

Artificial Intelligence

Bangalore

RSS Feed

Data Scientist: Job Description
we are Looking for Data Scientists to Develop Machine Learning and Artificial Intelligence Driven Domain-specific Solutions and Products in the Areas Related to Communication Services, Manufacturing, Oil and Gas Etc.
the Candidate’s Primary Focus Will Be in Applying Data Mining Techniques Towards Developing High Quality Decision Support Systems
responsibilities

  • Developing Predictive/recommender/prescriptive Systems Using Machine Learning and Optimization Techniques

  • Developing Ai Based Solutions for Improved User Experience such as Chatbots Etc.

  • Enhancing Data Processing Procedures to Include Information that is Relevant for Building Analytic Systems

  • Evaluating the Integrity of Data Used for Analysis

  • Present Analytical Results to Business Customers with Clarity

skills Required
excellent Understanding of Machine Learning Techniques and Algorithms, such as K-nn, Naive Bayes, Svm, Neural Networks, Decision Trees, Random Graphs Etc.
proficiency in Natural Language Processing and Exposure to Ai Platforms like Ibm Watson, Ms Azure, Google Ai, Etc.
proficiency in One of the Data Science Toolkits, such as R, Weka, Numpy, Matlab, Etc. and Capability in Developing Packages in R, Python, C++
experience with Nosql Databases, such as Mongodb, Cassandra, Hbase

Experience with Data Visualization Tools Using Ggplot, Etc

Experience
612 Years

Salary
9 Lac To 18 Lac P.A.

Industry
IT SoftwareEcommerce / Internet Technologies

Qualification
Other Bachelor Degree

Key Skills
Artificial Intelligence

About Company

Contact Person
Swati Deshpande

Address
Plot no 2, om nagar

Mobile
9415330023

Email ID
swati5547@gmail.com

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Automation Anywhere | Hiring | Technical Lead(Support) | BigDataKB.com | 1/11/2022

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Automation Anywhere

Vadodara

Enterprise Software & Network Solutions

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots – digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the industry leading web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world’s first and largest marketplace with more than 850 pre-built, intelligent automation solutions. With a global network of 1,900 partners, Automation Anywhere has deployed over 2.1 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.


Responsibilities:

  • Take ownership of incoming help requests from end users and document all pertinent customer information.
  • Hands-on experience working with ticketing tools and SLA governed environment.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
  • Record, track, and document the problem-solving process all the way through to the final resolution.
  • Use logical reasoning to analyze a situation and make use of available debug utilities.
  • Identify and learn old and new software features supported by the organization.
  • Hands-on experience working with fixes at the product level, including installing and upgrading software.
  • Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved.
  • Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
  • Develop FAQ and Knowledge Base articles to aid in problem resolution.

Requirements:

  • Proven working experience in Enterprise technical support
  • Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting
  • Basic knowledge of Database, VB/Java scripting, Excel macros
  • Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
  • Strong problem-solving and multi-tasking skills
  • Excellent client-facing skills
  • Excellent listening skills
  • Excellent written and verbal communication skills
  • Ability to speak and write clearly and accurately


Education :

* Bachelor’s degree in Information Technology, Computer Science or equivalent

  • Respond to customer through phone/ email inquires w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support
  • Hands-on experience working with ticketing tools and SLA governed environment
  • Escalate issues (when required) to the appropriate channel
  • Record, track, and document the problem-solving process all the way through to the final resolution
  • Use logical reasoning to analyze a situation and make use of available debug utilities
  • Identify and learn old and new software features supported by the organization
  • Hands-on experience working with fixes at the product level, including installing and upgrading software
  • Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved
  • Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
  • Develop FAQ and Knowledge Base articles to aid in problem resolution.


Roles and Responsibility –

  • Take ownership of the Support Tickets and customer communication to be done by L2
  • Take ownership of the Support Tickets and customer communication to be done by L2
  • L2 owns the responsibilities all the client communication for swarmed tickets.
  • Team will work with required L3 engineer and ensure the logical conclusion of the ticket when they are unable to solve the ticket within the stipulated time
  • Work with Escalation Engineer over Escalated tickets

.• Issue understanding and Impact analysis during problem identificationSeverity validation

  • Identify affected components
  • Search KBs, Support tickets, Documents for relevant solutions for the reported issue.
  • Replicate it locally [share the env. details in the internal tab of the ticket].
  • Request and review all required details like the screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with the customer.
  • Self-analysis capture over the ticket. (internal and external notes)
  • Plan of action should be shared with the customer before scheduling a meeting with the customer.
  • During scanning Jira tickets, if he/she finds an issue as bug/enhancement. The information should be added to the ticket [internal tab] and further needs to be validated by L3 member.

.• In case of bug/ enhancement fixed after getting confirmation from L3, communication to the customer
.• Frontline engineer is also responsible for KB and RCA for the non-swarmed issue.

  • The engineer should be flexible to work in any shift as required by the business in the future
  • The engineer should be ready to work 24X7X365 rotating shift based on business requirements.


Technical Skills –

  • High proficiency in using computers.
  • Technical troubleshooting/ debugging experience, programming experience, knowledge in database, SQL queries.
  • Advance knowledge of Windows systems, fair understanding of code flow( JAVA, Python, C#), Webserver ( IIS / Apache / Tomcat troubleshooting), Any database.
  • Advanced knowledge of Database, scripting, Excel.
  • Basic knowledge of macros.
  • Intermediate knowledge on Networking, Windows Server 2012 onwards, Client-Server Architecture
  • Basic knowledge on Cluster and Active Directory
  • In-depth Knowledge about browsers (MS Internet Explorer and equivalent)
  • Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open office suite.

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