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NCG Global | ServiceNow Administrator Lead | Bengaluru | 13-03-25 | JobId: 12335

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13/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

Experience: 6 9 Years
CTC: 20 25 LPA
Notice Period: Immediate to 15 Days
Location: Bangalore

Overview

We are seeking an experienced ServiceNow Administrator Lead to oversee the administration, maintenance, and optimization of the ServiceNow platform . This role is essential in ensuring the platform s stability, security, and performance while supporting various IT teams in streamlining workflows and enhancing IT Service Management ( ITSM ).

The ideal candidate will have a deep understanding of ServiceNow modules, strong problem-solving abilities, and leadership skills to drive continuous improvement initiatives. At NCG , we foster a collaborative and innovative work environment, providing opportunities for professional growth and meaningful impact.

Responsibilities

Administer, configure, and maintain the ServiceNow platform to ensure optimal performance .
Manage user roles, access controls, and security configurations within the platform.
Perform system upgrades, patches, and maintenance to maintain stability and security.
Troubleshoot ServiceNow issues and incidents , ensuring timely resolution.
Develop and maintain service catalog items, workflows, business rules, and UI policies .
Implement ITIL best practices to enhance IT Service Management (ITSM) processes.
Manage change management processes within ServiceNow, ensuring proper documentation.
Collaborate with cross-functional IT teams to integrate ServiceNow with other enterprise systems.
Maintain and update the ServiceNow knowledge base , promoting best practices.
Provide end-user training and documentation to enhance adoption and efficiency.

Requirements

6 9 years of experience in ServiceNow administration, configuration, and support .
Bachelor s degree in Computer Science, Information Technology , or a related field.
Strong understanding of ITIL processes and best practices .
Expertise in ServiceNow modules such as ITSM, ITAM, CMDB, and HR Service Delivery .
Proficiency in JavaScript, client scripts, UI policies, and business rules within ServiceNow.
Experience working with REST/SOAP APIs for ServiceNow integrations.
Strong troubleshooting and problem-solving skills.
Experience with reporting, analytics, and dashboard creation in ServiceNow.
Excellent communication and collaboration skills to work with technical and non-technical stakeholders.
ServiceNow Certified Administrator certification is preferred.

Key Skills

ServiceNow Administration Configuration
ITSM, ITAM, and HR Service Delivery Modules
JavaScript, Client Scripts Business Rules
ITIL Processes Best Practices
API Integration (REST/SOAP)
System Security Access Controls
Troubleshooting Problem-Solving
Training Documentation

Why Join Us

Be part of a fast-growing, innovation-driven team.
Work on cutting-edge ITSM solutions and digital transformation initiatives .
Gain exposure to enterprise-level integrations and automation .
Career advancement opportunities with certifications and training support.

Apply Here:

Goldman Sachs | Compliance-Bengaluru-Associate-Product Management | Bengaluru | 13-03-25 | JobId: 12331

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Industry Type:
Risk / Safety / Compliance / Privancy / Security

Job Detail:

:”

YOUR IMPACT

Are you passionate about developing mission-critical, high quality software solutions, using cutting-edge technology, in a dynamic environment

We are looking for talented and enthusiastic professionals to join our engineering team and help build out a broad set of user-facing and data processing platforms.

OUR IMPACT

The Goldman Sachs Compliance Division prevents, detects and mitigates regulatory and reputational risk across the firm, and helps to strengthen the firms culture of compliance. As an independent control function and part of the firms second line of defense, Compliance:

Assesses the firms compliance, regulatory and reputational risk
Monitors for compliance with new or amended laws, rules and regulations
Designs and implements controls, policies, procedures and training
Conducts independent testing
Investigates, surveils and monitors for compliance risks and breaches
Leads the firms response to regulatory examinations, audits and inquiries

Compliance Engineering empowers these activities by building and operating a suite of software platforms and applications. We are a team of more than 300 engineers and scientists who work on the most complex, mission-critical problems. We have access to the latest technology and to massive amounts of structured and unstructured data. We leverage modern frameworks to build responsive and intuitive UX/UI and Big Data applications, incorporating cutting-edge AI and efficient processes to drive them.

Compliance Engineering does not build tools in a silo. Our user base spans thousands of users globally. We partner with Compliance Officers across divisions, to fully understand the financial products, business strategies, and regulatory regimes. This knowledge enables us to build long-lasting software solutions, and to innovate with a purpose.

Compliance Engineering is looking to fill a Product Manager role at the Associate level.

HOW YOU WILL FULFILL YOUR POTENTIAL

The Compliance Engineering Product Management team is responsible for guiding products through all stages of their lifecycle, including research, design, scoping, delivery, promotion and post-launch monitoring, tailoring solutions to meet the evolving needs of our users. As a member of our team, you will partner globally across multiple divisions and engineering teams to create end-to-end solutions. You will be able to innovate and incubate new ideas, and you will learn and share knowledge across the organization. You will have an opportunity to work on a broad range of projects, such as developing and scaling risk assessment tools, visualizing patterns of customer or employee behavior in an investigative UI; outlining the regulatory change management workflow and solution; and automating Compliance workflows with new platforms and virtual assistants.

You will help design our products and drive the delivery of Compliance Engineering projects. Your key responsibilities would include:

Working with project sponsors and key stakeholders to establish a clear product strategy and road map in line with overall product vision and broader Compliance Engineering objectives
Conducting user research: current state assessments, job shadowing, requirements gathering
Rationalizing user requirements across a broad cross section of Compliance and translating those requirements to user stories for delivery by the development teams
Managing sprint execution and product launches
Communicating with key stakeholders on progress of the product
Coordinating the flow and prioritization of requests from all stakeholders and product backlog
Signing off on all functional delivery prior to production release
Understanding and managing impact across integrated applications
Maintaining connectivity with the user community: monitoring usage of the product post-launch and validating product performance

QUALIFICATIONS

Bachelors degree or equivalent practical experience managing / launching technical products
4-5 years of product management experience, including experience driving the product vision, design, and launch strategy
Knowledge of functional areas such as product management, engineering, user experience, user research; working knowledge of financial markets and products
Proven ability to influence cross-functional teams without direct authority
Must work well in a global team, multi-tasking environment and under pressure
Adaptability and being comfortable with uncertainty
The ability (and tenacity) to clearly express ideas and arguments in meetings and on paper (i.e., great written and verbal communications skills)
Knowledge of the financial industry and compliance or risk functions would be welcome but are not expectations.

We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers .

We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https: / / www.goldmansachs.com / careers / footer / disability-statement.html

The Goldman Sachs Group, Inc., 2024. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female / Minority / Disability / Veteran / Sexual Orientation/Gender Identity

“,

Apply Here:

Clover Infotech | Senior Service Delivery Head – Mumbai candidates only | Mumbai | 13-03-25 | JobId: 12330

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13/03/2025

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Industry Type:
HR / Staffing

Job Detail:

A Senior Service Delivery Leader is responsible for making sure that integrated delivery of all services in an account are being seamlessly delivered to the clients of an organization. The role needs to ensure that the outcome of various projects in the account are aligned to the overall customer objective They oversee a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, governance and managing budgets. A program manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Typically involved overseeing a range of functions to facilitate the delivery of superior services to the customers.

One of the key responsibilities is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

Expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

Responsibilities

Monitoring and managing delivery KPIs to ensure optimal service.
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing internal processes, and creating strategies for service delivery optimization
Recommending methods of improvement and seeing that actions are implemented on time for service delivery improvements.
Providing accurate and regular reports to the management on performance of the service delivery
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Running and managing action points in governance meetings
Capturing and showcasing value events in service delivery
Managing and updating risk register for customer account
Updating and managing the project documentation as specified in delivery management framework.
Work with customer stakeholders to generate business leads and handover to sales team for closure.
Assessing customer feedback and using their expertise to establish, improve, and refine services.
Building partnerships and liaising with team leaders to determine the companys services, delivery criteria, and solutions for issues that may arise.
Determining ways to reduce costs without sacrificing customer satisfaction.
Manage project finance and budget.

Essentials

Minimum of 18 years of overall experience in service delivery – Infrastructure or Application Services
Working with BFSI customer is MANDATORY
Experienced in ITSM environment.
Proficiency in leading both physical and virtual teams
Operational ability in a large -RTB/BAU
Exceptional customer-facing skills
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
Expertise in people management and leadership

Apply Here:

Acenet | Organizational Change Manager | Pune | 13-03-25 | JobId: 12328

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13/03/2025

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Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:

About Us:
AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking financial services, healthcare, supply chain logistics, consumer retail, manufacturing, eGovernance and other industry sectors.
We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you re passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Job Summary :
We are looking for a Change Manager at the Manager or Senior Manager level to drive and support the 3-year implementation roadmap of our Global Capability Center (GCC). The successful candidate will be responsible for developing and executing change management strategies, ensuring seamless adoption of new processes, systems, and ways of working across the organization.

Key Responsibilities:
*Develop detailed project plans, timelines, budgets, and risk assessments.
*Work closely with global stakeholders in EU, NA, and ANZ to align project goals with business needs.
*Experience leading transformational change management initiatives for large/mega size organizations.
*Experience with projects related to ServiceNow.
*Capability to interact successfully in a global, multi-vendor, multi-cultural environment.
*Excellent interpersonal, communication and organizational skills.
*Ability to prioritize workloads and to cope with a degree of pressure.
*Professional approach with high level of integrity efficient, helpful and Customer Service focused.
*Excellent customer relationship building skills.
*IT skills to understand and understand infrastructure and application changes.
*Ability to obtain results through collaboration with colleagues and 3rd parties involved in service delivery.

Role Requirements and Qualifications:
*8+ years of experience in Change Management, preferably in large-scale business transformation or GCC setup
*Strong knowledge of change management methodologies (e.g., Prosci, ADKAR, Kotter s 8-Step Change Model).
*Proven ability to manage global stakeholders and drive change initiatives across different cultures and time zones.
*Excellent communication, coaching, and facilitation skills.
*Experience in training design, communication planning, and change adoption strategies.
*Familiarity with ERP, CRM, or Digital Transformation projects is a plus.
*Change Management certification (e.g., Prosci, CCMP) is preferred.

Why Join Us:
*Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors.
*Continuous investment in employee growth and professional development with a strong focus on up re-skilling.
*Competitive compensation benefits, ESOPs and international assignments.
*Supportive environment with healthy work-life balance and a focus on employee well-being.
*Open culture that values diverse perspectives, encourages transparent communication and rewards contributions.

How to Apply:
If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.

Apply Here:

Visa | Business Analyst, Director – Acceptance Risk | Bengaluru | 13-03-25 | JobId: 12327

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13/03/2025

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Industry Type:
BFSI / Fintech / NBFC

Job Detail:

Requirement Gathering: Collaborate with stakeholders to gather, document, and analyze business requirements.
Business Analysis: Conduct detailed business analysis to understand processes, identify opportunities for improvement, and provide actionable insights.
Solution Design: Work closely with technical teams to design and implement business solutions that meet stakeholder needs.
Project Support: Support project management activities, including planning, execution, and monitoring of project progress.
Data Analysis: Analyze data to identify trends, generate reports, and provide recommendations for business decisions.
Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness.
Documentation: Create comprehensive documentation, including business requirements, process flows, and user guides.
Testing and Validation: Participate in testing activities to ensure that solutions meet business requirements and are delivered with high quality.
The ideal candidate will be a proactive, detail-oriented leader thinker with a passion for driving business success. They should have a proven track record of delivering high-quality business solutions and possess strong analytical and communication skills.
The ability to build strong relationships with stakeholders and work effectively in a team-oriented environment is essential. Strong interpersonal skills and the ability to build great relationships generate consensus and promote excitement and enthusiasm for bridging risk initiatives and partner priorities are critical qualities for success.
This position may require occasional travel to client sites and Visa locations around the globe.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

BASIC QUALIFICATIONS:

Minimum of 7+ years experience in Business Analysis, Product Strategy and/or Management.
Specific industry experience in eCommerce and direct responsibilities for managing the prevention of transaction or merchant (seller) fraud.

PREFERRED QUALIFICATIONS

Bachelor s degree and 12+ years of experience in related fields. Graduate degree optional
Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Requirements gathering, requirements communication, planning & management, analysis and documentation and implementation
Strong project management skills required. PMO, Six Sigma preferred
Strong understanding of DSO products, services and strategic path
Analytical mindset with an ability to question status-quo and generate innovative ideas
Experience successfully influencing teams responsible for implementing and supporting complex programs involving extensive change management. High-level knowledge of Visa s core platforms
Executive-level interpersonal and communication skills, and proven ability to collaborate and negotiate with and influence customers and resources at all levels
Self-starter with a proven ability to achieve exceptional results
Functional experience in payment processing and client management in a payments environment
Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels
A proven track record for making sound business decisions, setting direction and managing both short and long-term goals to achieve high quality operational results and customer commitment
Strong verbal and written communications
A proven ability to synthesize insights and present findings effectively in written and presentation formats
Proficient in performing casual analysis to identify changes to improve processing performance and/or profitability to achieve the highest level of operational excellence
Microsoft suite expertise
Appropriate business and technical acumen
Off business hours as required
International travel as required
Direct, hands-on experience with development, deployment and configuration of fraud strategies within a merchant or acquirer context to meet particular fraud objectives, i.e., minimizing chargebacks, false positives or operational costs. Hands-on experience with risk mitigation tools such as Decision Manager or equivalent.
Understanding payments and fraud landscape and ability to translate product strategy into executable plans.

Apply Here:

Accenture | Measurement and Reporting Associate | Bengaluru | 13-03-25 | JobId: 12326

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13/03/2025

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Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:

Skill required: Business Reporting & Governance – Reporting Analytics

Designation: Measurement and Reporting Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a system of decision rights and accountabilities for information related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods. Candidate who is good in excel and MIS reports are looked at for these skillsIn Reporting and Analytics, you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors.

What are we looking for?
Decent communication skills with professional presence Experience in reporting of contractual metrics and operational KPIs Adaptability to change. Adept in working across a heavily matrixed organization. Proficient in MS Office with advance knowledge in excel formulas. Ability to create meaningful presentation through PowerPoint.

Roles and Responsibilities: Publish Daily / Weekly / Monthly Reports on time with accuracy. Support in delivery of ad hoc reports. Identify opportunities to automate reports

Qualifications

Any Graduation

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Iifl Samasta | IT Application Support Manager | Bengaluru | 13-03-25 | JobId: 12325

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13/03/2025

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Industry Type:
NGO

Job Detail:

Position Manager IT Application Support Manager

Exp:5+ Yrs
Sector -NBFC/Banking/BFSI
IT Application Support Manager (Minimum 5 years experience)
1. Handling Escalations (Logging, prioritization, tracking, and routing incidents reported/escalated by users)
2. Responsible for customer interactions, bug fixes, SLA.
3. Monitoring applications and alerts
4. Application testing
5. MIS preparation
6. Good communication and presentation skills, Technical knowledge, MS Office (Excel is a must), Analytical Skills, Problem Solving Skills

Additional – Knowledge of Br.net will be an added advantage.

Apply Here:

DMart | DevOps GCP Lead | Bengaluru | 13-03-25 | JobId: 12313

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13/03/2025

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Industry Type:
FMCG

Job Detail:

What We Are

Join us at DMart Labs, the captive technology and innovation hub of Avenue Supermarts Ltd, where we are committed to leveraging cutting-edge technology to drive efficiency and innovation in retail.

Located in Whitefield, Bangalore, our team of engineers collaborates to develop scalable, high-performance solutions that optimize supply chain operations, streamline processes, and enhance customer experiences. At DMart Labs, we focus on cloud computing, microservices, and automation to build future-ready solutions that power our business.

Job Description

We are looking for a Senior DevOps Engineer (GCP) with 5 years of experience to join our dynamic team. You will play a key role in designing, implementing, and maintaining scalable infrastructure on Google Cloud Platform (GCP), ensuring high availability, security, and performance. The role requires expertise in automation, CI/CD, Kubernetes, infrastructure as code, and cloud security.

Key Responsibilities

GCP Infrastructure Management: Design, implement, and manage scalable, secure, and cost-efficient infrastructure on Google Cloud Platform (GCP).
Automation & Infrastructure as Code (IaC): Develop and maintain automation scripts and infrastructure using Terraform, Ansible, or Cloud Deployment Manager.
CI/CD Pipelines: Design and optimize CI/CD pipelines using Jenkins, GitLab CI, or ArgoCD to ensure seamless deployments.
Containerization & Orchestration: Manage and optimize Kubernetes clusters (GKE) and Docker-based workloads for high availability.
Monitoring & Logging: Implement observability solutions using Prometheus, Grafana, Stackdriver (Cloud Monitoring & Logging) for proactive incident management.
Security & Compliance: Apply best practices for IAM, VPC security, firewall rules, and data encryption, ensuring compliance with industry standards.
Incident & Performance Management: Troubleshoot infrastructure-related issues, optimize system performance, and participate in on-call rotations when required.
Collaboration: Work closely with development, security, and operations teams to ensure smooth integration of new features and infrastructure improvements.
Documentation & Process Improvement: Maintain detailed documentation and continuously improve DevOps workflows and automation strategies.

Skills & Qualifications

Experience: 4+ years in DevOps/Site Reliability Engineering with a strong focus on GCP.
Cloud Expertise: Deep understanding of Google Cloud Platform (GCP) services such as Compute Engine, Cloud Storage, Cloud Functions, Cloud Run, Kubernetes Engine (GKE), VPC networking, IAM, and Cloud SQL/BigQuery.
Infrastructure as Code (IaC): Hands-on experience with Terraform, CloudFormation, or Ansible for provisioning and managing cloud resources.
CI/CD & Automation: Proficiency in setting up and managing CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, or ArgoCD.
Containerization & Kubernetes: Strong expertise in Docker and Kubernetes (GKE) for containerized workloads.
Scripting & Automation: Proficiency in Python, Bash, or Go for automating DevOps tasks.
Monitoring & Logging: Experience with Stackdriver, Prometheus, Grafana, ELK stack (Elasticsearch, Logstash, Kibana) for system monitoring and logging.
Security & Compliance: Understanding of GCP security best practices, including IAM, firewall configurations, and compliance frameworks (ISO 27001, SOC 2, etc.).
Version Control: Expertise with Git and GitOps workflows.

Preferred Qualifications

Certifications: GCP Professional Cloud DevOps Engineer or equivalent.
Microservices & Cloud-Native Architecture: Experience with microservices deployment, service mesh (Istio, Linkerd), and serverless computing.
Database & Storage: Experience managing SQL (PostgreSQL, MySQL) and NoSQL (Firestore, Bigtable, MongoDB) databases in cloud environments.
Agile & DevOps Practices: Familiarity with Scrum, Kanban, and DevSecOps principles.

Why Join Us?

Impactful Work: Contribute to high-scale, mission-critical projects that redefine the retail landscape.
Innovative Environment: Work with the latest technologies in cloud computing, automation, and DevOps.
Collaborative Culture: Be part of a highly skilled, agile, and supportive team.
Career Growth: Continuous learning, upskilling, and certification opportunities.

If you are passionate about DevOps, cloud automation, and solving real-world challenges with GCP, wed love to hear from you!

Apply Now to be part of our journey at DMart Labs!

Apply Here:

Fidelity International | Technical Specialist – ServiceNow | Gurugram | 13-03-25 | JobId: 12312

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13/03/2025

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Industry Type:
BFSI / Fintech / NBFC

Job Detail:

.

About your role

As the principle Service Now ITSM (IT Service Management) Developer, you will work closely with the IT Service Management team offering expertise and innovatative ideas to develop and innovate our ITSM capabilities for the future. The role involves configuration and customizations, tailoring Service now ITSM s modules (Incident, Problem, Change, knowledge management and Request Management) to meet business specific business needs. You will be writing and maintaining scripts in JavaScript, including business rules, and UI actions to extend functionality and automate processes.This also includes integrating Service now with other systems using integration Hub or custom API s. Strong understanding of CMDB (Configuration management database) and its role in ITSM is required as well as an ability to design and manage CI (Configuration items) relationship and dependencies.

Skilled in customizing forms, dashboards, and reports you will also help to improve the employee experience with ServiceNow, by helping our Technology support teams to visualize and priortise important work. Ideally you should also have experience with Flow Designer and orchestrations to automate workflows and processes, that will help to drive efficiency across our organization. Implementing cutting-edge features like AI/ML integrations and prededctive analytics would be advantageous, as well as being able to develop custom applications and features.

The role will involve regular BAU (Business As Usual) support during UK/India business hours and will involve 24 x 7 oncall support and weekend working on a rota basis .

Key Responsibilities

The key responsibilities of this role are:

Core Development : Develop and Implement changes to ITSM modules (Incident/Problem/change etc). Create and mange custom applications,field forms and UI elements.
Scripting and Automation : Write and maintain scripts (Business Rules, Script Includes, Client Scripts, etc.) to automate processes and extend functionality. Utilize Flow Designer and Workflow Editor to build and manage workflows.
Integration : Integrate ServiceNow with other systems using IntegrationHub, REST, and SOAP APIs. Develop and manage data integrations and ensure seamless communication between ServiceNow and third-party tools.
Configuration Management : Configure and maintain the Configuration Management Database (CMDB), including CI (Configuration Item) relationships and dependencies. Ensure the accuracy and completeness of the CMDB data.
User Interface Design : Customize forms, lists, and dashboards to enhance user experience and streamline interactions.
Reporting and Analytics : Create and customize reports and dashboards to provide insights into ITSM performance and metrics. Utilize Performance Analytics to track and analyze trends
Troubleshooting and Support: Identify and resolve issues related to ITSM processes and ServiceNow customizations.
Best Practices and Governance : Adhere to ServiceNow best practices and ITIL standards in all development and configuration tasks. Implement and enforce governance policies to ensure consistent and reliable ServiceNow operations
Testing and Deployment : Conduct testing of customizations and configurations to ensure they meet requirements and perform as expected. Manage deployment processes, including change management and release planning.
Documentation and Training: Document customizations, integrations, and processes for reference and knowledge sharing. Provide training and support materials for end-users and administrators.

Experience and Qualifications Required

Around 6 to 7 Years of progressive working knowledge on Service Now Platform Development
Hands-on experience with ITSM modules such as Incident/problem/change and knowledge management.
Profieciency in Service Now Development Tools including Form designer, Workflowe Editor and Flow designer
Strong experience with Java Scripting
Familiarity with Service now API s (REST,SOAP) for integrations
Experience in Customizing and configuring Service Now applications, forms, users interface
Experience in REST/SOAP API s ,MID servers and integrations with third party tools.
Strong Analyticalls skills for troubleshooting and optimizing ITSM operations workflows.
Ability to work effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
Certified System Administrator (Fundamental certification covering core Service Now platform concepts and adminstrations)
Certified Application developer (Advance certification focusing on more complex applications development teask and advance cusgotmization techniques)
Certified implementation Specialist ITSM. (Focuses on Implementing and configuring Service now ITSM modules)

Personal Skills

A good team worker, able to build relationships and work with global stakeholders
Ability to prioritise and co-ordinate activities.
Experience of working to tight deadlines on a regular basis.
Good analytical, problem solving and documentation skills.
Ability to adapt to changing business needs (flexible) and learning new skills quickly.
Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups.
Calm approach when under pressure.
Customer focused – strong service ethic.
Ability to work on own initiative with minimal direction.

Technical expertise

Java Script: Advance JavaScript knowledge, which is essential for writing and troubleshooting scripts within Service now, including:
- Business Rules : Automating Processes and enforcing data integrity
- Client Scripts: Managing Client – Side interactions.
- UI Actions/Polcies: Cusotmizing user interface elements and behaviours
- Script includes: Creating reusable service – Side code that can be called from other scripts.
Power Shell/Python: Familarity with PowerShell or Python for writing scripts that automate tasks for facilitate integrations.
HTML/CSS : Basic knowledge of web technologies, like HTML and CSS for customizing the service now interface.

Apply Here:

Hsbc | Lead Network Security Consultant/ Lead Consultant Specialist | Hyderabad | 13-03-25 | JobId: 12310

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13/03/2025

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Industry Type:
BFSI / Fintech / NBFC

Job Detail:

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist

In this role, you will:

Design and Implement Network segmentation technology for On-prem and cloud (AWS, Azure, GCP) environment.
Design and provision network security policies with required zero trust principles.
Coordinates activities with other system areas and vendors, and deals with network security systems planning, upgrading, monitoring, testing, and servicing.
Troubleshoot complex network environments and providing detailed analysis and remediations.
Document High-level and Low-level network designs and procedures.
Run product evaluation and proof of concepts on emerging network technologies.
Work with product owners to manage the product backlog, ensure it is well defined, prioritized and aligned to team s objective.
Facilitate scrum ceremonies, lead daily standups, sprint planning, Sprint reviews and retrospectives. Ensures meetings are efficient, productive, and focused on project goals.
Maintain accurate and up to date documentation related to project planning, execution, and delivery.
Assist Cyber network engineering team in removing impediments, enhancing workflows, and improving their practices to deliver high quality network solutions.
Mentor team on agile principles and practices, promote continuous improvement and self-organization within the team. Besides ensure transparency and accountability within a team.
Communicate updates and reports to stakeholders and senior management.
Build and maintain KPI s for the team and the engineering products.
Drive incident resolution – technology or process, across technology teams, stakeholders and management where required.
Liaison with vendor on product issues including design, features, and defects.
Implement network solutions aligned to organizational standard and meet regulatory requirements.
Provides knowledge transfer with teammates through formal team training sessions, brown bags, and mentoring of other team members.
Apply technical expertise in implementing efficiencies and creating strategies to better detect and respond to cyber incidents by prioritizing mitigation actions.

Requirements

To be successful in this role, you should meet the following requirements:

Candidate with 12+ years of experience in design and implementation of zero trust architectures, preferably Network segmentation of infrastructure and microservices.
Proficiency in cloud architecture design patterns, serverless computing, containerization (Kubernetes, Docker), and microservices architecture is a MUST.
Familiarity with major cloud service providers like Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and their networking services. Understanding of virtual networks, load balancers, VPN gateways, and network security groups specific to cloud environments
Strong hands-on experience of network technologies (Network load balancers, perimeter security, cryptography, PKI, digital certificates/signatures, hashing/ciphers, IPsec, wireless technologies, URL filtering, etc.)
Knowledge of script development for Network automation tasks (e.g., Python, Ansible)
Experience with a variety of security technologies and concepts (Network load balancers, perimeter security, cryptography, PKI, digital certificates/signatures, hashing/ciphers, IPsec, wireless technologies, URL filtering, etc.)
Have associate/professional level certification on major cloud technologies.
CISSP certification will be preferred, but not mandatory.
Experience with modern agile software delivery practices such as scrum, version control, continuous integration, and delivery (CI/CD), DevOps
Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
Knowledge and experience in Agile and DevOps development practices
Demonstrate leadership abilities with track record of successfully managing and motivating teams.
Proven and extensive experience of service management application production support with knowledge of service recovery, incident, and problem management
Excellent communication skills.
Ability to work in fast paced environment with and changing priorities.
Able to support aggressive delivery timelines without compromising on quality.

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