Job Location: Santa Clara, CA
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Your Career
Palo Alto Networks is looking for an experienced Business Operations Analyst to join the New Product Introduction team. We’re looking for someone with strong business process management skills, technical skills, who is a self-starter, a great communicator, has a demonstrated ability to build relationships at all levels of an organization, and is passionate about driving change in a dynamic fast-paced environment.
This role will report into the IT New Product Introduction (NPI) Team. Palo Alto Networks is a product management driven organization. As a result, you will play a key role in the product management team and will work very closely with counterparts in Engineering, Legal, Marketing, Sales, Sales Operations, Channels, IT, Operations (including Trade Compliance, Logistics, Planning and Order Fulfillment), Global Customer Support, Tax, Revenue, and Executive Management to align technical solutions with business needs. Your primary focus is to improve the efficiency of our Go to Market activities for new product and service offerings by standardizing business operations flows and leveraging business analysis frameworks that link the key business processes and enterprise systems together. You may have matrix supervisory responsibility and will be the owner accountable for driving delivery of a portfolio of new Product and Service offerings with aggressive delivery timelines.
Your Impact
- Engage with Product Managers to intimately understand and support documenting product requirements
- Build consensus from cross-functional leads on business requirements
- Assist in documenting cross-functional business requirements and develop user stories
- Manage UAT execution, coordinate between business testers and IT development teams
- Document test results and ensure timely execution and sign-off of test scenarios
- Work with business partners and product managers to define test scenarios for UAT
- Define and standardize processes and playbooks for Product Managers to improve time to define product options regarding key decision points in the process
- Develop a standard intake process, partnering with Product Managers to improve the ability to estimate the size and scope of new product and service offerings being proposed
- Develop metrics that capture and measure time to market from intake through delivery
- Work with business partners to develop a standard set of test cases that can be leveraged across offerings to improve efficiency
- Partner with IT to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT
- Capture the tactical and strategic product goals that provide traceability through the organization and are mapped to metrics
- Describe the primary business functions of the enterprise and distinguish between customer-facing, supplier-related, business execution and business management functions
- Define the set of strategic, core and support processes that transcend functional and organizational boundaries – identify and describe external entities such as customers, suppliers, and external systems that interact with the business – and describe which people, resources, and controls are involved in the processes
- Work closely with the product management team and business partners to define new SKUs within our pricebook tool
- Maintain SKU information and manage the pricebook
Your Experience
- 5 years relevant work experience with experience working with teams in support of launching new products or services
- At least 3 years of demonstrated experience in bringing SAAS products to marketplace – Configuring SKU’s , Quoting, Finance, Billing and other backend processes
- Experience with processes and product offerings that include recurring revenue and billing streams
- Expert in writing User Stories, converting business requirements to User Stories for development
- Experience with Confluence and JIRA is highly desired
- A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and enabling technologies
- Demonstrated working knowledge of systems supporting high technology business processes. CRM, Planning, Licensing, Support Enablement systems
- Prior experience with Salesforce, Steelbrick CPQ, or SAP desired
- The ability to recognize structural issues within an organization, functional inter-dependencies, and cross-silo redundancies
- The ability to visualize and create high-level models that can be used in future analysis to extend and mature a business architecture
- Experience modeling business processes using a variety of tools and techniques
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization – this includes written and verbal communications as well as visualizations
- The ability to act as liaison conveying information needs of the business to IT and data constraints to the business – applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery
- Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
- Good working knowledge of Google Suite of Productivity Tools.
- PMP, SCRUM certifications desired
- Bachelor’s degree or equivalent military experience required
Additional Information
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer, the starting salary (includes on-target earnings = base + on target incentives for sales roles) is expected to be between $91,500/yr to $134,600/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
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Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
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