Paul Mason Consulting | Junior Cloud Ops Analyst | Vadodara | Bharat | 2024-07-15

Job Title : Junior Cloud Ops & Application Support Analyst
Summary of the Job :
We are looking to develop an Application Support Analyst to join our retail cloud development and integration services support team within PMC.

PMC retail cloud development and integration services enable retailers, hospitality, and service organisations to create engaging and seamless customer experiences.

Using the combination of our cloud platform, endpoint integration application and development capabilities, we enable retailers to break down traditional barriers to innovation.

With PMC Retail Cloud Solutions, we connect digital touchpoints with in-store experiences to deliver more personal, insight-driven customer journeys.

You will work closely with our existing teams to fully establish and drive forward Cloud Ops SaaS and application support and best practices in the company.

You will have gained this from your experience in a similar role with an emphasis on a high-pressure 24x7x365 ops monitoring and support environment.

You will help with establishing and reviewing configuration management, automating our infrastructure, implementing continuous integration, and complimenting the team in DevOps best practices to help achieve a continuously deployable system. You will be part of a 24×7 shift-based team monitoring and resolving incidents both on our SaaS platform and deployed applications at customer sites.

You will be part of a team set up for success, responding to customer-generated issues raised to the Cloud Ops support team via the Service Desk, and will be working collaboratively to find resolutions for the customer.

You will assist in identifying production issues and implementing integrations that meet customer needs and help put in place the processes to build scalable, efficient cloud infrastructure.

You’ll be involved in implementing and improving monitoring for automated system health checks using tools such as Datadog and Splunk, as well as helping to implement observability into the company to ensure real-time resolution and pre-emptive identification of issues.

Key Responsibilities

Reporting to the Heda of Cloud Ops/Dev, you will gain experience to carry out:

• Monitor deployments for updates and fixes
• Build the automation scripts to be used for updates and fixes
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization and move towards true Canary deployments
• Design procedures/searches for system troubleshooting and maintenance
• Implement and maintain monitoring and alerting
• Build and maintain highly available production systems
• Support the design of cloud infrastructure that is secure, scalable, and highly available on AWS
• Work collaboratively with software engineering to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure defined as code
• Ensure configuration and compliance with configuration management tools
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimisation
• Build environments adhering to strict security requirements
• Migrate legacy environments to the Cloud
• Housekeeping existing Cloud environments
• Engaging DBA best practices to maintain system performance

  Skills & Experience
  Advantage
  

• Work experience as a Cloud Ops or DevOps Engineer
• Cloud based Application Support experience
• Experience with Datadog, Splunk and/or other observability and monitoring toolsets
• Experience in working in a 24x7x365 high up-time, high pressure environment
• Good knowledge of Cloud best practices and procedures with a strong emphasis on support
• Experience with Cloud and Cloud Ops Support as a Managed Service would be highly desirable.
• Experience with NoSQL based database solutions and one of the query languages.
• Holding one or more of the following AWS qualifications:
• AWS Clud Practitioner
• AWS SysOps Administratr
• AWS DevOps Engineer
• AWS Advanced Netwrking
• ITIL Foundation qualification would be beneficial
• Experience of Couchbase would be beneficial
• Degree in Computer Science, Engineering or relevant field combined with experience.