Pepsi Foods | Consumer Relations Associate Analyst | Bhagya Nagar | Bharat | BigDataKB.com | 2023-03-06

• Execute against team charter (SLA) for Reporting Analytics for Consumer Relations
• Execute Consumer Relation reporting and studies (utilizing dashboards, templated decks, and reporting tools)
• Provide business performance explanations, incorporating considerations beyond data into the reporting
• Explain business performance, drivers, and optimization opportunities
• Monitor key contact centers, functions , Issues challenges at required intervals
• Provide responses to ad-hoc follow-ups when double-click (additional qustions) required with tables/charts/stories using relevant data
• Support Reporting Lead/Sr.Managers/Managers delivering against information needs articularted by Business Partners; addressing business questions and process requirements
• Deliver against needs of stakeholders, requestors and end service users
• Work with CR Lead and build a strong plan of how Consumer Relations data can be leveraged with other datasets across sector.
• Support processes for output adherence and delivery to agreed scope – in line with the agreed timelines, aligned templates and content management
• Responsible for managing multiple priorities; being able to manage deadlines and deliverables
• Monitor and act upon regular feedback inputs from end-users and Business Partners for deliverables
• Flag and monitor any business risks related to delivering the operational output (facilities, IT resources, recruitment efforts)
• Support communication processes with Reporting vertical leaders and Business Partners (project planning, workflow monitoring, quality checks, on-going changes)
• Help Reporting vertical leadership develop and finetune internal Center Of Excellence processes (work-flow mapping, pain-points and bottlenecks management) both related to service delivery and internal center operations
• Improve existing processes based on frequent end-user and Business Partner feedback loop
• SSC strategy delivery
• Support simplification, standardization and digitalization efforts (in cooperation with global and sector stakeholders)

Qualifications

• A junior/mid-level Insight or Analytics professional with experience in a leading consumer goods company. 4 years+ experience
• Education: Bachelor s Degree in any disciple (Masters is a plus)
• Launguage: English Fluent
• Potential to develop leadership and influencing profile in line with Insights Leader of the future definition: Motivates action through fact-based, inspirational material
• Has a track record of identifying and championing new processes for improving fact-based decision making
• Can synthesize multiple, disparate data sources into compelling growth strategies. Formulates a strong POV and can articulate future scenarios and is an exceptional story-teller.
• Strong collaborator; Interested and motivated by working with others. Actively creates and participates in opportunities to co-create solutions across markets or brands; will be willing and able to embrace Responsive Ways of Working
• Can easily see how insights/research learning can improve businesses impact and frames up reporting efforts and opportunities to inform business decisions
• Proven analytics, shopper research experience, consumer insights experience or commercial experience in combination with strong analytical skills
• High degree of familiarity with CPG and Food Beverage industry data sources, including Nielsen/IRi (POS and HH panel), GlobalData, Kantar, etc Knowledge of Consumer Contact Center is a plus.
• Deep understanding of CPG industry business performance outputs and causal measures, their relationships, and how to bring business performance insights to life visually
• Proficient with PowerPoint and Excel; including ability to write complex formulas
• Able to slice and dice the information from database or Visualization tools like Tableau / Power BI
• Operational experience from business servicing sector and/or consulting experience would be a plus