Job Location: Bhagya Nagar
Responsibilities: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences.
Our culture is guided by the PepsiCo Way, which is a set of values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. Our commitments to racial equality, gender parity and sustainability are woven into these values and our teams. We’re creating smiles with every sip and every bite while advancing a sustainable, socially impactful agenda that promotes our goal of Winning with Purpose. The Global IT team supports just that with our mission to create more smiles with every CLICK and every LIKE.
Join our global, agile team and help us influence and drive PepsiCo’s digital transformation!
Purpose:
The Network Site Reliability / Ops Engineer is manages the entire footprint of how our network and applications relate to each other, we use a breadth of tools and approaches to tackle a broad spectrum of problems. The incumbent will use SRP principles to drive engineering discipline to design, build and maintain large scale production systems with high efficiency and availability using the combination of software and systems to develop and sustain world class operations / practices. SREs will help drive iterative improvement by reducing manual processes and shortening the problem resolution cycle.
Responsible for building and deploying network automation, improving network reliability, and will drive tools/service development to maintain and improve our service SLOs.
Responsible for 24×7 Operational Support.
Our culture is guided by the PepsiCo Way, which is a set of values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. Our commitments to racial equality, gender parity and sustainability are woven into these values and our teams. We’re creating smiles with every sip and every bite while advancing a sustainable, socially impactful agenda that promotes our goal of Winning with Purpose. The Global IT team supports just that with our mission to create more smiles with every CLICK and every LIKE.
Join our global, agile team and help us influence and drive PepsiCo’s digital transformation!
Purpose:
The Network Site Reliability / Ops Engineer is manages the entire footprint of how our network and applications relate to each other, we use a breadth of tools and approaches to tackle a broad spectrum of problems. The incumbent will use SRP principles to drive engineering discipline to design, build and maintain large scale production systems with high efficiency and availability using the combination of software and systems to develop and sustain world class operations / practices. SREs will help drive iterative improvement by reducing manual processes and shortening the problem resolution cycle.
Responsible for building and deploying network automation, improving network reliability, and will drive tools/service development to maintain and improve our service SLOs.
Responsible for 24×7 Operational Support.
Accountabilities:
This person is expected to have key knowledge in the following areas:
- Proven experience managing various large-scale enterprise network topologies including LAN, WAN, Wireless, Network Security and IP Services.
- Expert knowledge of infrastructure components (e.g., routers, load balancers, proxy, firewalls, cloud products, compute, storage, and networks)
- Able to identify manual operational tasks and develop automation to solve problems in a modern SRE support model
- Drive the collection of performance metrics that will help drive automation, reduce network down time and enhance our decision-making capability
Key Skills/Experience Required:
For years of Experience, provide detail such as:
- 2+ years java development
- 5+ years project management
- 3+ years people management
Qualifications: Years of experience:
- At least eight years of detailed hands-on troubleshooting of complex large scale TCP/IP networks
Mandatory Technical Skills:
- Bachelor of Science or Applied Science in Computer Science, Electrical Engineering, Telecommunications Engineering, or 8 years military and/or industry experience.
- At least eight years of detailed hands-on troubleshooting of complex large scale TCP/IP networks
- Extremely well developed communication skills and a customer-centric attitude.
- Advanced knowledge of the following routing protocols: BGP and MPLSs.
- Advanced understanding of ACLs, prefix lists, firewalls and other security methods and best practices.
- Advanced Knowledge of DNS, DHCP, IP Provisioning and IP Management
- Ability to troubleshoot complex network related problems escalated from other organizations within the company.
- Define operational support requirements for new network related technologies and products.
- Ability to review and create technical changes for accuracy and recommend changes to support operational guidelines.
- Provide complex technical training to lower Tiered groups.
- Advanced knowledge of highly complex network infrastructures and multiple products residing on them.
- Current working ambition and or initiative towards gaining CCIE and or similar experience.
- Technology Expertise: Cisco SDWAN, network routing protocols and NextGen Architecture.
Mandatory Non-Technical Skills:
- Excellent Communicator
- Soft Skills
- Ability to work in high stress environment
Differentiating Competencies:
- Diagnose highly complex problems and design long term fixes.
- Propose best operational practices and processes to customers, internal teams and senior management teams.
- Ensure proper follow up to highly complex fixes to include but are not limited to proposed changes in existing network design and or architectures, best practices for new project and initiatives.
- Must take lead for any new network platforms introduced into production environments and determine all operational validations tests and requirements.
- Prepare written reports and other technical documentation necessary to communicate ideas, concepts, and details necessary to accomplish specific goals
- Contribute and lead the definition of operational and support requirements for new network related technologies and products.
- Proactively/actively monitor all network related issues using all tools available.
- Troubleshoot, diagnose, and repair complex hardware and software related impairments.
- Actively work with product engineering groups and teams to ensure proper understanding of all network initiatives.
- Must perform operational guidance towards other members of the team.
- Must have ability to mentor others within the team.
- Proactively design and develop technical solutions for unforeseen issues in network infrastructure.
- Plan and coordinate technical meetings to support company initiatives.
- Provide complex training for other peer groups on new and existing technologies.
- Provide escalation path for lowered Tiers and outside groups for all network issues.
- Provides advanced technical guidance and detailed support for the GIS.
- Network Performance – Analyzes data relating to functional operations, surveillance and control, and system performance to identify trends and develop and implement procedures to maximize availability and quality.
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