Job Location: Oakland, CA
Job Location: Oakland
Department Overview
The Customer & Communications (C&C) department is devoted to serving PG&E’s mission of delivering safe, reliable and affordable customer-focused electric and gas service. As PG&E’s customer-facing organization, we aim to define and drive the enterprise-wide customer strategy, while encouraging a culture of safety, affordability and employee engagement.
Within the C&C organization is the Business Operations, Strategy and Performance team whose primarily responsibility is to execute strategic planning and business operations by optimizing planning and performance management and maintain financial oversight and overall business governance for the C&C organization.
Position Summary
Business Analysts are responsible for research, data analysis, budgeting, forecasting and reporting in support of business decision making, business strategy and business operations. May also be involved in business process improvement, quality control and special projects and other initiatives.
Responsibilities typically include many or all of the following:
- Data Analysis: Compiles and analyzes data. May develop and/or maintain data models for what-if analysis and for other business purposes.
- Metrics and Reporting: Develops, tracks and visualizes business metrics.. Develops and maintains standard, custom and ad-hoc reports and dashboards.
- Research: Researches best practices; develops internal and external benchmarks in support of business decisions.
- Quality Assurance & Business Process Improvement: May perform quality assurance and business process improvement activities in support of the business. Activities may include developing, managing or coordinating performance or quality assessment, business process re-engineering, change management, communication and training.
- Project Management: Lead projects, determining scope, budget, timeframes, forming teams, assigning tasks, managing resources and issues.
- Budgeting & Forecasting: Develops or works with budgets and forecasts.
This position is hybrid, working from your remote office and your assigned work location based on business need.
Job Responsibilities
.• Leader in C&C lean operations performance management, including reporting, database management, and development of dashboards
- Cross-functional coordination and reporting for customer-focused (e.g., Central Inspection Program, Low-income programs) and compliance-related programs (quality assurance program)
- Performs analysis on highly complex data models that have cross-functional impact.
- Develops innovative data solutions to address complex business issues. Presents findings and proposed recommendations to leaders.
- Develop business cases in support of strategy or change initiatives.
- Works with and leverages relationships with Directors and Managers across functions / PG&E.
- Manages cross-functional projects or initiatives.
Qualifications
Minimum
- BS in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required.
- 6 of related work experience
- Proficiency in query writing using SQL and/or python, Salesforce administration, and PowerBI or Tableau dashboard development
Desired
- MBA or graduate degree
- Expertise in core python
- Extensive knowledge of different analytical methods, approaches and tactics
- Creative problem-solving skills to develop solutions
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