Job Location: Pune
Job Title
Data Analyst
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You are responsible for
-
Customer Complaints (Trackwise)
-
Calls und Jobs (SAP, OneEMS, Trackwise)
-
Sparepart Consumption (SAP/Qlikview)
-
Warranty costs (Reports from Finance/Controlling)
-
FCO data (SAP, VSS)
-
Service Scorecard
-
Customer Service Analytics portal – Qlikview
-
Check data quality and consistency, clarify observations/ and improve quality
-
Connect relevant sources and ensure the usage of the correct data source.
-
Stakeholder consultance for data availability and data quality
-
Proactive Analysis of data according unusual observations or trends
-
Prepare results in presentations
-
Create standard reports on regular basis
-
Daily / monthly Complaint Report
-
Post Market Surveillance Report
-
Trending Report
-
Monthly MT Warranty review
-
Quarterly MT Q&R Review
-
-
Analyzes complaint data, gathers additional data as needed, and partners cross functionally to provide feedback to the BIU supporting complaint evaluation and/or to the Market Management Review on potential process and quality improvements.
Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
You are a part of
Philips Healthcare innovation- PD DXR team
To succeed in this role, you’ll need a customer-first attitude and the following
-
BE- Any Engineering
-
Experience: 5-7yrs
-
Qlikview, SAP, OneEmS, Trackwise
-
Good Communication Skills
In return, we offer you a challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:
-
A rewarding career in Philips with attractive package.
-
A variable bonus based on both Philips results and personal performance
-
Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
-
Attractive collective health insurance package
-
Opportunity to buy Philips shares and products with discount
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Submit CV To All Data Science Job Consultants Across India For Free
Leave a Reply