Job Location: Overland Park, KS
Pomeroy is currently recruiting for a Systems Analyst to work onsite with our client located in the City of Overland Park, KS area. This is a full time direct hire opportunity. The main responsibility of this role is Assists with the evaluation of new systems. Evaluates alternatives based on ability to meet user, functional, and technical requirements.
Job Responsibilities
- Works with senior analysts and network administrators to assist with installations, upgrades and patches of on-premise systems.
- Develops test plans for system installations and upgrades.
- Performs unit and integration testing and coordinates user acceptance testing.
- Maintains in-depth knowledge of assigned system functionality and user department processes.
- Makes recommendations and configures systems to streamline processes and reduce errors.
- Trains users to ensure awareness of system capabilities; teaches users how to configure systems to fit their needs.
- Investigates system issues to determine source of issues in workflow processes, software or hardware.
- Works with vendors, users and other IT staff to resolve issues.
- Documents project work and responds to assigned help desk tickets in the City’s ITSM software.
- Participates in an after hours on-call rotation.
Candidates With The Following Additional Qualifications Will Be Considered
- Understanding of relational database management system (RDBMS) concepts and usage and a working knowledge of structured query language (SQL).
- Experience supporting and configuring a CRM, ticket, or work management system.
- Basic knowledge of coding constructs (if, else, loop) with a programming language such as JavaScript, PHP or Python.
- Experience with a reporting or business intelligence tool such as SQL Server Reporting Services (SSRS), Crystal Reports, PowerBI or Tableau.
Requirements
- Bachelor’s degree in computer science, a related field, or an equivalent combination of formal education and work experience.
- One to two years of experience in commercial off the shelf information system administration and support.
For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.
Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a competitive differentiator and the key to delivering digital transformation and better business outcomes.
It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do.
We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services.1
And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.
Founded in 1981, Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services, and is a recognized leader in the service desk and managed desktop services markets. Pomeroy is based in Hebron KY, in the Cincinnati OH metro area. Learn more about Pomeroy at https://www.pomeroy.com/managed-workplace-services/it-staffing-services/.
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