Job Location: Michigan
An exciting opportunity exists to join the ProAssurance family of companies!
We are a specialty writer of professional liability, products liability and workers’ compensation insurance. With approximately 1000 employees operating in all 50 states, we are well positioned to offer career opportunities to individuals interested in professional growth.
Job Summary:
The Risk Management Data Analytics and Technology Manager leads a team to ensure that quantifiable data and analytics are at the core of services provided to our professional liability insureds. The Data Analytics and Technology team continuously improves the collection, analysis, and use of data related to assessments, support calls, education and publications, cause of loss, and other Company activities. The Manager is the department’s key liaison with IT for departmental technology projects and serving on cross-functional teams representing Risk. The Manager must possess strong leadership and communication skills, the ability to develop and maintain productive relationships with interdepartmental staff as well as insureds and other external stakeholders.
Essential Duties and Responsibilities:
- 65% – Manage Team to Collect, Improve, Analyze, and Operationalize Risk Management Data:
- Hire, develop, and manage RM Data Analytics team, establish goals, and project priorities, provide development opportunities and performance feedback.
- Coaches the Data Analytics and Technology team for continuous professional improvement and creates clear succession plans.
- Responsible for implementation, monitoring, and improvement of the key Risk Management service offering, the Baseline Self-Assessment and Risk Benchmarking.
- Provides data-based analytics to support development of content including publications, CME, webinar, videos, and other materials.
- Oversees closed claims cause of loss coding including data analytics.
- Supports and submits data, registration, issuance of certificates and other functions to maintain ACCME accreditation.
- Networks within and across departments so that findings are known and can be widely leveraged to reduce malpractice risk for insureds.
- Tracks and trends data sources to identify known, new, and emerging risks.
- 20% – Lead Systems/Data Project Assessments, Implementations, and Improvements:
- Leads intradepartmental teams to vet and recommend selection of systems or technology products including vendor management.
- Represents the department on cross-functional teams involving technology or software solutions for the line of business, segment, or enterprise.
- Serves as the department liaison with Actuary departments and data scientists.
- Develops and implements consistent metrics, policies, and procedures setting clear expectations with stakeholders and ensures risk management analytics and operations services are meeting performance metrics.
- Develops, implements, and manages maintenance of RM insured benchmark reports to quantitively measure year over year results and effectiveness of prescribed risk reduction strategies.
- Develops, implements data collection and quality tools (assessments, helpline, and claims data) that drives and supports innovative risk management education, publications, and other services to reduce/mitigate insureds claims.
- 15% – Secondary Duties and Responsibilities:
- Collaborates with RM Regional Leaders and VP to develop the department’s annual operating plan, strategic goals, and the annual budget.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree, R.N., and/or Juris Doctorate from an accredited ABA university or college is required.
- 10+ years progressive management and experience in healthcare, leadership risk management/consulting, healthcare litigation or similar field required including 3 years prior supervisory experience.
- Risk Management certification, Nursing certification, or member in good standing of at least one state bar association required.
- CPHRM preferred.
- Strong management and leadership skills, with ability to recruit, manage, set clear direction, and continuously motivate high-performing teams.
- Experience and knowledge in risk management, clinical compliance, quality improvement and patient safety required.
- Excellent analytical, verbal, and written communications required and effective presentation skills, including public speaking.
- Proven leadership and relationship management expertise.
- Excellent problem-solving, technology, and analytical skills.
- Robust Microsoft Office Suite skills required.
- Knowledge of advance reporting/business intelligence systems or data warehouse technologies required. Experience with relational database management design or database programming language preferred.
- Willingness to attend and participate in evening, overnight, and weekend meetings, programs, seminars, etc.
- The ability to lead with risk-based knowledge, confidence and effective partnerships is critical.
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