Industry Type:
IT / Software Dev
Job Detail:
Roles and Responsibilities
- Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
- Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
- Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
- Event Management, Discovery, Service Mapping and Orchestration
- OMT, Flow Designer, Widgets
- Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus
- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
- Apply Agile software development practices for customizations to the platform and applications.
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
- Effectively manage and execute high level tasks assigned via ‘stories.’
- Assists junior analysts through project(s) lifecycles.
- Manages work against an often-demanding timeline
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Flexible and has the ability to manage multiple projects concurrently
- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
- Understanding of Agile based approach to software development (SCRUM experience a plus)
- Ability to work remotely and largely unsupervised, and to deliver to written requirements
- Effective communication skills via verbal and non-verbal methods
- Strong attention to detail
- Problem solving ability.
- Secondary Skills
- Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer)
- Understanding of the project delivery lifecycle and processes
- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff
- Consultative and analytical approach
- Real world exposure to cloud technologies and S-a-a-S
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.
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