PTC Inc.
Pune
Your Role
Associate Engineer will be responsible for providing, documenting solutions and root cause analysis for medium complexity customer issues, using a customer centered approach
Collaborate with other offices worldwide to provide first class Support for mission-critical customers. Associate engineer is responsible for the smooth operation of Cloud hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring. This role is also responsible to restore normal operations to PTC hosted clients as quickly as possible in the event of a critical incident.
Collaborate with other offices worldwide to provide first class Support for mission-critical customers. Associate engineer is responsible for the smooth operation of Cloud hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring. This role is also responsible to restore normal operations to PTC hosted clients as quickly as possible in the event of a critical incident.
Your Impact
The Support Services organization is responsible for providing a seamless PTC experience to our customers to achieve their desired outcomes and accelerate customers’ success. Members of the Support Services organization combine strong Product and Cloud expertise with excellent customer technique to meet and even exceed customer expectations.
Your Team
You will be a part of highly diverse PTC Cloud Services Delivery Team which works for Multiple customers across the Globe.
Your Day-to-Day
1.Lead execution and client communication for critical and Enterprise-Down issues / events Examples being (but not limited to)
Performance issues
Performance issues
2. Process and execute
Client requests / questions or issues:
- Enterprise Down
- Performance Issues
- Integrations Issues
- Solution to Hosting and Product problems
3. Extended cloud services / Production Support – continuous improvement services such as
Integration fixes
- Custom code fixes
- Small data requirement changes
- Application configuration changes
- Coordinate with various internal Teams like Infrastructure, Database
- Work in a 24×7 environment
- Works on projects and provides resolutions to problems of limited to moderately complex scope and is gaining exposure to some more complex tasks within the job function. Uses judgment within defined practices
Must-Have Skills
- Bachelor’s Degree (B.E./B.Tech) or equivalent in Engineering
- Good Communication and verbal skills
- Hands on knowledge on Java and Linux
- Excellent Problem-solving and decision-making skills
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