Job Location: Pune
Qualys is seeking a Subject Matter Expert (SME) for its XDR security product line. This individual has extensive hands-on experience with:
- SIEM/log management (ArcSight, QRadar, Splunk, Securonix, etc.)
- UEBA/User and Entity Behavior Analytics
- Security Orchestration and Response (SOAR)
- Incident response and/or threat hunting
- Cyber security (endpoint, network, frameworks, etc.)
- Troubleshooting large scale and complex issues related to the above
Candidate will work with Qualys internal teams (PM, QA, SRE, Customer Integration, Engineering, Sales) to translate customer use cases into product requirements, QA testing cases, compelling sales demos, proof of concept success criteria as well as provide direct hands-on assistance for large scale customer implementations. To support customer implementations, the candidate should have a proven ability to solve complex troubleshooting problems.
In addition to direct customer support, the candidate will work with OEM and value-added partners to provide technical enablement, scope, enable and support related opportunities.
The SME will work with Qualys Technical Account Managers / Sales Engineers / Field Sales as their primary technical contact and subject matter expert on XDR/SIEM/UEBA/SOAR/IR.
In addition to the above, the candidate should have strong experience with security tools like firewalls, web proxies, WAF, DLP, VPN, EDR/EPP/AV/HIPS, VPN, and email security.
This is a great opportunity to be an integral part of a team building Qualys’ next generation Micro-Services based technology platform processing over a 100 million transactions and terabytes of data per day, leverage open-source technologies, and work on challenging and business-impacting projects.
We are looking for a talented, self-motivated, and passionate engineer who can work and support customers and internal teams to achieve business objectives.
Responsibilities include but not limited to:
- Be the thought leader in data platform and pipeline
- Work closely with Qualys Technical Account Managers (TAMs) to ensure customers’ short- and long-term needs are met
- Support data onboarding and customer installation of Qualys XDR for proof-of-concept testing and production implementations.
- Perform QA exploratory testing of beta release candidates as needed
- Work closely with Product Development engineers in whiteboarding sessions to provide technical/use case contextual information needed for specific feature development
- Work closely with Product Managers to ensure urgent and important requirements are included in product release planning and help in the reassessment of product roadmap
- Understand customers’ endpoint security needs to help them solve those needs with Qualys’ product and services
- Assist customers with product installation, setup, configuration, and problem escalation via traveling to customer locations and/or virtual meetings
- Maintain vigilance with the cybersecurity industry and competitive landscape to influence the strategic direction of the product
- Contribute to the development of product related sales-enablement packages and product messaging
- Act as a mentor for field sales (TAMs), SEs and other internal Qualys stakeholders as well as equivalent partner / OEM stakeholders
Required Skills:
- 5+ years of hands-on experience in the IT security industry
- 3+ years of experience in at least one of the following SIEM platforms: ArcSight, QRadar, Splunk, Securonix as well as related technologies (UEBA/SOAR/ML)
- Endpoint security and related products (EPP, EDR, AV, HIPS)
- Network security and related products (FW, WAF, DLP, proxy, packet capture, VPN, email security)
- Security threat intelligence; types, providers, formats and implementation in large scale threat hunting
- Incident response and threat hunting techniques using data correlation / ML across multiple attack vectors.
- Working knowledge of one or more threat models: MITRE ATT&CK, diamond, Lockheed Martin cyber kill chain
- Technical proficiency in Windows, Linux, and/or macOS
- Strong troubleshooting skills
- In depth experience in data lakes and related ecosystems
- Project management experience
- Prior experience supporting enterprise customers
- Excellent written skills (whitepapers, technical documents, and blogs)
- Excellent interpersonal and presentation skills
Additional Skills Desired:
- Security focused pre-sales engineering experience
- Experience with machine learning / artificial intelligence
- Experience with vulnerability management, secure configuration management, policy compliance, file integrity monitoring
- Experience with coordinating and communicating across multiple time zones
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