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Job Location: Irving, TX
Job Detail:
THE COMPANY
Quench: Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 120,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.
Culligan: Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: Be Quenchy
KWENCH – ee; adjective
Going “above and beyond” for one’s customers, colleagues and company.
Demonstrating positivity, dependability, honesty and collaboration.
Balancing life and work and having fun doing it.
POSITION SUMMARY:
Business Analysts at Quench play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.
RESPONSIBILITIES:
- Develop and maintain a comprehensive view of current state processes and system landscape for assigned department(s) and monitor key metrics to evaluate efficiency and pain points – target department would be Field Service and/or Supply Chain
- Serve as a trusted partner of the assigned department(s), including understanding their business goals actively contributing to their initiatives
- Own and develop relationship with partners, working with them to optimize and enhance our systems
- Help design, document, and maintain system processes
- Work with trainers to guide employee proper usage of the systems
- Assist with project management as assigned
- Contribute to major project success within the department, when relevant, by leading as a project manager to coordinate inputs from the department, IT, external stakeholders, and executive leadership as required
- Interface with the business and IT stakeholders to gather requirements for system changes, both incremental and transformational improvements
- Raise proactive suggestions to optimize process or system set-up, including staying up to date on industry best practices
- Collaborate with IT leadership on roadmap planning and prioritization
QUALIFICATIONS
Must be:
- A fast learner with an analytical growth mindset, curiosity and attention to detail
- Resilient and high energy to drive to answers where not clear
- A great writer and communicator
- Willing to work hard and take risks
- “Quenchy” – a collaborative team player with a positive outlook and attitude – company and team first
Must have:
- 4-year degree in related field (or relevant experience)
- Prior experience working in or with Salesforce.com
- Knowledge in generating process documentation
- Prior experience working with a service organization or supply chain function
- At least 5 years Business Analyst experience
- Strong Microsoft Office and Excel skills
- Strong written and verbal communication skills including technical writing
- Humility to learn the business and current state processes
- Effective time management and value-based prioritization
- Honesty and integrity in all facets of the role, owning and learning from mistakes
- Mature presence and poise to engage with senior leadership
Nice to have:
- Prior consulting experience
- Experience with specific Salesforce packages such as CPQ, Service Max, Zuora, Financial Force
- Familiarity with SQL and/or PowerBI
- IIBA, PMI or PMI-PBA certified
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