Job Location: Richardson, TX
WHO WE ARE:
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
ABOUT THE TEAM:
The RealPage Problem Management team is the escalation layer of complicated product issues from Product Support. This team is a key liaison between Product Support and Product Engineering. We investigate issues to determine if there is a workaround for the issue or if the issue needs to be escalated to Product Engineering as a defect. We also work to equip and provide enhanced product knowledge to the Product Support team as the need is presented.
WHAT YOUâLL DO:
The Developer Analyst II provides middle tier support for Revenue Management products with an emphasis on the accounts receivable module. You will develop a deep understanding of the innerworkings of the products, perform technical analysis and communicate findings to the Product Support or Product Engineering teams.
PRIMARY RESPONSIBILITIES:
- Bachelor of Science Degree or work equivalent in a technical or analytical role
- Intermediate SQL skills
- Ability to distill complex topics and communicate in a simple and coherent manner with a consultative approach
- Ability to conduct root cause analysis and provide actionable, high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment
REQUIRED KNOWLEDGE/SKILLS/ABILITIES:
- Bachelor of Science Degree or work equivalent in a technical or analytical role
- Intermediate SQL skills
- Basic knowledge of testing API calls
PREFERRED KNOWLEDGE/SKILLS/ABILITIES:
- Bachelor of Science Degree or work equivalent in a technical or analytical role
- Intermediate SQL skills
- Basic knowledge of testing API calls #LI-LH1 #LI-REMOTE
WHAT WE OFFER:
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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