Job Location: Mumbai
About the job:
The Red Hat Training team is looking for a Business Process Analyst to join us in India to support Australia and New Zealand (ANZ). In this role, you will be responsible for managing day-to-day training operational aspects, maintaining relationships with customers, and helping resolve training related matters. You’ll communicate with customers and partners to ensure they are served in line with Red Hat’s expectation of customer service. As a Business Process Analyst you’ll need to be great at engaging management decision-makers and provide amazing customer satisfaction.
What you will do:
- Collaborate with business leaders to understand new information and requirements
- Develop and maintain new reporting system capabilities
- Manage extraction, data cleansing, analysis, and ongoing validation of large volumes of historical customer data
- Develop and maintain metrics to support process tracking and decision making
- Identify and track consulting services key performance indicators (KPIs)
- Manage the Learning Portal, a learning management system (LMS) for data entry, including facility information and student details
- Manage training admin related queries via phone, chat, and emails
- Handle escalations for learners, trainers, and other stakeholders
- Manage, maintain, and take initiative for improvement of learning and development related processes, automation systems, and repositories
- Schedule and coordinate all classroom training with trainers, schedule location, date and time, materials, and attendance
- Manage Training Feedback forms of each training batch and send out reports
- Maintain training records, perform analysis, and prepare improvement plans; assess training effectiveness
- Monitor the progress of training to ensure that the training objectives are being achieved
- Uncover improvement gaps with performance shortfalls
What you will bring:
- Bachelor’s degree, preferably in business administration, economics, engineering, computer science, or statistics with 7+ years of relevant experience
- Excellent written and verbal communication skills
- Ability to coordinate with trainers, facilities, students, and other internal departments to ensure smooth coordination of training
- Proficiency with Internet Explorer, Microsoft Office, and basic Excel skills, e.g., Pivot, VLookUp
- Solid ability to follow through on tasks and follow ups on time
- Ability to plan training schedules with the delivery manager for future classes
- Willingness to work ANZ hours and also extended hours during periods of high demand like quarter-close or year-end; may include weekends and holidays
- Willingness to follow ANZ public holiday calendar
#LI-REMOTE
About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
https://bigdatakb.com/red-hat-software-hiring-business-process-analyst-bigdatakb-com-28-jan-22/
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