Job Location: Seattle, WA
What’s cool about this job
The Voice of the Employee (VOE) Program Analyst contributes to the success of the co-op by supporting a framework in which the employee voice is leveraged to inform strategy and build employee-centric, frictionless experiences through insights into employee needs, attitudes, and perceptions.
The VOE Program Analyst is responsible for the daily operational advancement and program analysis of the expanding VOE program at the co-op. Responsibilities include tracking and reporting on user and respondent engagement rates, summarize actions taken as a result of the VOE program, manage platform access and troubleshooting, aid VOE Sr. Analyst and Manager with ad-hoc analysis and share-outs, assist in identifying and isolating relevant feedback transmitted through VOE tools and systems, maintain and socialize up-to-date Standard Operating Procedures (SOPs) related to VOE and employee research, and monitor performance & management of vendor tools used for VOE in collaboration with Manager.
Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented)
- Document, socialize, train, and refine (as needed) VOE Standard Operating Procedures across the co-op.
- Help Sr. VOE analyst, Manager, and stakeholders in the development of surveys, basic analysis, and identify continuous improvement opportunities for the suite of VOE tools.
- Contribute to the development of an enterprise VOE listening solution, including technical skills related to VOE platforms/systems/tools, integration, and ongoing data integrity maintenance of the VOE ecosystem.
- Provide oversight of VOE tools, defining and reporting on program level success metrics, and be one of the primary contacts between the vendor and the co-op.
- Partner with Manager by contributing to employee facing surveys and listening strategies, ensuring they align with strategic priorities and business needs.
- Employs innovative and organic approaches, making it easier for the voice of our employees to be found, heard, understood, and acted upon across the co-op.
- Present findings and insights as needed to audiences at various levels in the organization.
- Leverage metrics, feedback, and other data to understand the employee experience, identify pain points and opportunities for improvement.
- Champion the VOE vision across the organization, inspiring others to put the employees and customers at the center of everything we do.
- Partner with Sr. Analyst, Manager to develop, drive, and influence strong cross-functional relationships across the co-op.
- Help manager with internal partner consultation, project coordination and execution, annual research, and budget planning.
Bring your passion and expertise
Required Skills and Experience
- 2+ years of VOE employee experience (EX), VOC customer experience (CX), data analytics, or other relevant experience.
- 3+ years project or program management experience, with the ability to both oversee the strategy for multiple projects, and manage issues as needed at a tactical level
- A strong sense of empathy and collaboration and passionate employee advocate.
- Effective written and verbal communication skills, including demonstrated ability to explain and defend data analysis at multiple levels within the organization. Proven ability to tailor communication style to audience (both written & verbal).
- Ability to work independently and efficiently with a minimum of supervision. Ability to proactively manage expectations and work effectively in a collaborative, cross-divisional environment.
- Proven experience using survey platforms (such as Qualtrics, business intelligence programs (such as Tableau), and statistical software (such as SPSS, R, Python) to analyze data. Intermediate to advanced knowledge/use of business-related PC applications, such as Excel, Word, Outlook, and Power Point.
- Capacity to embrace change and quickly adjust to new situations, changes in direction, and altering priorities. Ability to identify alternatives and make contingency plans.
Preferred Qualifications
- Industry knowledge and Voice of the Employee (VOE) training and/or certification.
- Degree in human resources, marketing research, business math, statistics, or applied social research.
REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.
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As required by applicable Pay Transparency laws, REI provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.
The pay for this role is: $65,000 to $127,500 per year
At REI we offer an enviable work environment that Fortune Magazine has recognized on the 100 Best Places to Work list since the award’s inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer
Posting Range
$65,000 to $127,500 per year
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