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Reliable Spaces Pvt Ltd | Jobs | Urgent Opening For Mis Executive | BigDataKB.com | 10-02-22

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Job Location: Navi Mumbai

MIS Executive duties and responsibilities:

  • Good understanding on MS Office and report automation.
  • Should be from BPO background
  • Preparing daily Dashboard for Inbound & Outbound Process.
  • Monthly & Weekly PPT
  • Shift & Net login Hours Adherence report
  • Daily break Adherence report
  • Daily Sign-In/Sign-out report
  • Agents wise Disposition reports
  • Daily, Weekly & Monthly Performance, Tenure wise AHT Comparison)
  • Shrinkage Report ( TL, AM, OM, Process – Daily,Weekly,Monthly Wise)
  • Attrition Report. ( TL, AM,OM,Process – Daily,Weekly,Monthly Wise)
  • Daily Dialer dump with disposition for operation team.
  • Making daily Internal Report (Agents Targets Vs. Achievement,)(Login Hour Deficit, Inbound & Outbound Hourly Call Ratios, Agents

Interested candidate contact – Puja HR -8591470748

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