Job Location: Noida
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
SUMMARY/SCOPE OF POSITION:
The Process and Quality Analyst will champion, support and lead quality control initiatives in areas of Procure to Pay processes and ensure all stakeholders and process owners maintain their part of the quality system. He or she is responsible for formulating and implementing policies and procedures that enhance the efficiencies of Procurement processes . Identifies areas of improvement in this area, possibly through analysis of quality reviews, internal audits, customer complaints and quality circles. Works closely with Team Leads, Managers and Customers to implement and monitor quality control initiatives and evaluates and prioritizes improvement projects to ensure resources are directed towards achieving the highest levels of quality.
Essential Role Requirements:
Functional
- Promotes and fosters a quality culture that is consistent with company policies.
- He/she is a key point of contact for the customers for mitigating quality concerns and for driving process improvement projects.
- Engages with customers on regular basis to align the delivery processes as against customer requirements.
- Perform quality reviews for adding confidence into the deliverables for meeting customer requirements.
- Analyze the process/data to identify gaps/root cause and improvement opportunities to avoid recurrence of the issues/ defects.
- Conducts feedback and refresher sessions with various Contract Administrators/ Team Leads/ Managers to improve overall quality.
- Facilitate the creation of policies, procedures, SOPs, and related templates.
- Identifies & promotes opportunities for automation and standardization.
- Quality planning, quality monitoring and reporting in GEC.
- Maintaining ISO certification (e.g. 9001:2015) for the operations function.
Leadership
- Leads and encourages industry/ business unit team members in a direction to achieve an overall business goal of achieving customer requirements and continual improvement.
- Ability to give professional guidance to delivery teams, management and customers on process compliance and improvement opportunities.
- An experienced professional with a full understanding of area of specialization; resolves wide range of issues in creative and effective ways.
Interpersonal
- Ability to manage difficult situations in a professional manner, including ability to influence constructively
- Demonstrate a sense of urgency and strong commitment to achieving goals and driving issues to resolution.
- Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Work closely with different stakeholders for the optimization of existing Business Processes, identify Process improvement opportunities and develop/recommend ways to improve.
Education & Experience:
Minimum
- Full Time Bachelor’s Degree in Science/ Commerce/ Business Administration or equivalent.
- Overall experience of 6 to 8 years in operational environment.
- Prior experience of working in business operations with hands-on experience in ‘Procure to Pay’ lifecycle of procurement processes.
- Should have exposure to Global Work style, engagement with clients while sitting at remote locations.
- Excellent communicator at all levels (Written & Verbal) with strong ability to clearly articulate & convey the understanding to peers & customers.
Desired
- Traceable experience in quality management methods and techniques, like ISO 9001, Lean Six-Sigma.
- Prior experience in quality check process.
- Prior Experience of Coaching & Delivering feedback.
- Experience in Document Management System, Project Management Systems.
- Sound knowledge of MS Word, Excel, PowerPoint
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