SADA
Pune
Transportation & Logistics
Join SADA India as a Google Workspace Engineer!
Your Mission
As a Google Workspace Engineer at SADA India, you will be responsible for working across multiple product teams to implement product solutions for customers.
This includes analyzing requirements and gathering deliverables to successfully complete the implementation, collecting appropriate data, and coordinating with other departments.
The Google Workspace Engineer serves as a subject matter expert for implementation best practices on the product or service they are supporting. The Implementation Consultant is instrumental in effectively communicating challenges to the appropriate departments to ensure positive client experiences.
You will be an established contributor within SADA and will develop a reputation with customers as well as internal teams for the quality of your work. You will demonstrate repeated delivery of successful migrations and ensure overall good quality of projects. You work well with your internal project teams and communicate with your team members the status of project tasks
Responsibilities:
- Manage multiple client implementations simultaneously
- Assist client in determining best practices for setup and configuration to achieve the desired result
- Analyze legacy information and practices and configure appropriately in a new environment
- Conduct reviews with customers prior to release to confirm acceptance of data and configuration
- Accurately forecast activation dates and manage implementation appropriately to meet release dates
- Provide superior customer service to all customers
- Perform system setup and configuration while ensuring accuracy of complex data and multi-system integrations
- Maintain advanced knowledge of each product for which they are responsible
- Interpret and understand client business requirements
- Maintain accurate records of all communication received for each client
- Provide project management to ensure product activations are moving as quickly as possible
- Update activity records timely and accurately to ensure accurate reporting and client billing
- Manage defect or problem resolution to drive implementations to completion
- Notify management of any complications, missing data, or system defects that might delay the implementation
- Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
- Perform testing on new workflow, scripts, or solutions prior to implementation
- Provide project coordination as required for more complicated account setups to ensure successful completion
- Resolve complaints and answer questions from customers
- Collaborate regularly with other departments to improve processes or procedures
- Ensure appropriate hand-offs and communication with Engagement Managers, Consultants, and Account Management
- Maintain knowledge of departmental processes and procedures
Pathway to Success
.#MakeThemRave: First and foremost, you make your customers rave! You bring confidence with your work, which brings confidence to the customer as they make this change. You are willing and able to guide the customer through any questions or concerns they have about their new platform or migration process.
#BeAChangeAgent: Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured quarterly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, customer feedback at the close of projects, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.
#BeDataDriven: You ensure a successful implementation of customer LumApps portals by reviewing the data available. You work with the project manager to formulate achievable timelines and set proper expectations with the customer based on this data.
As you continue to execute successfully, we will build a customized development plan together that leads you through the solutions architecture or management growth tracks.
Expectations
Customer Facing – You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly. Common touch points occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.
Training – Ongoing with first week orientation followed by a 90 day onboarding schedule. Details of the timeline can be shared. Due to the COVID-19 pandemic, all onboarding will be temporarily conducted remotely.
Job Requirements
Required Credentials:
- Google Professional Collaboration Engineer Certified or able to complete within the first 45 days of employment
- Google Sales Certifications and Okta Sales Certifications (public links unavailable) will be expected to be completed within the first 90 days of employment
Required Qualifications:
- Outstanding verbal and written communication skills; excellent presentation skills
- Experience working with engineering and sales teams
- Excellent analytical abilities to grasp key points from complicated details
- Must be able to effectively communicate with internal and external executive level customers
- Must be able to multitask and work in a deadline-driven environment
- Be a results-oriented individual who thrives working in a fast-paced environment
- Experience producing technical assets or writing technical documentation, including, but not limited to, architecture designs and documentation
- Time management skills with the ability to manage multiple streams
- Familiarity with Google Workspace
Useful Qualifications:
- Familiarity with CMS tools (SharePoint, Jive, Drupal, WordPress)
- Familiarity with AODocs
- Ability to develop scripts in Python, Javascript, or Google Appscript
- Familiarity with creating wireframes and working with HTML
- Understanding of best practices, design patterns and reference architectures with an uncanny ability to recommend these as needed.
About SADA
Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.
- Make Them Rave
- Be Data Driven
- Think One Step Ahead
- Drive Purposeful Impact
- Do The Right Thing
Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.
SADA India is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work.
About SADA
Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.
- Make them rave
- Be data-driven
- Think one step ahead
- Drive purposeful impact
- Do the right thing
Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group, Inc. Magazine, as well as LA Business Journal!
Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, professional development reimbursement program as well as Google Certified training programs.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.
SADA is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work.
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