Job Location: Bangalore
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Group
Job Details
Salesforce Industries is seeking a design-savvy Business Analyst/Solution Consultant to support Solution Delivery opportunities in the Customer Success Group team, lending his/her expertise to the delivery of world-class Salesforce Industries implementations and building the necessary and valuable relationships both internally and externally in order to become recognized as a world-class business transformation expert.
Responsibilities:
The Business Analyst/Solution Consultant will be working directly with customers to meet their business needs. The Business Analyst/Solution Consultant shall create detailed requirement documentation and coordinate the development of comprehensive assets to run on the OmniStudio Platform.
Through the work on Salesforce Industries, the Business Analyst/Solution Consultant shall become an expert in educating the customer about product capabilities, identifying gaps in the processes, and servicing customers via digital channels. He/she shall also develop leadership skills in Agile software development.
Specific responsibilities include:
-
Working closely with our customers, industry experts, product managers, and engineers to understand the business processes at a detailed level.
-
Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
-
Participating in discussions with various levels of customer’s IT business stakeholders.
-
Developing strong client relationships by building trust, rapport, and positive working relationships with both internal and external stakeholders and team members.
-
Working with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
-
Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.
-
Collaborating with SFI’s product and design teams to understand the best practices and create simple and elegant flows that deliver the functionality required
-
Utilizing knowledge of OmniStudio tools, including OmniScript, FlexCards, Integration Procedures to rapidly construct dynamic, omnichannel interactions.
-
Attending daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
-
As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
-
Collaborating with Salesforce Industries Product and Engineering teams to suggest enhancements in the tools from field implementation experience.
-
Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce Industry objects or external REST endpoints.
-
Identifying business process improvements and opportunities for automation.
-
Documenting work using flow charts, written descriptions, screenshots, and videos.
-
Reacting to process and product-related questions and escalating issues to the correct team or to the management as necessary.
-
Applying knowledge, skills, and judgment to make decisions and resolve issues.
-
Maintaining a target billable utilization aligned to the role.
Minimum Requirements:
-
8+ Years of experience in enterprise software as an analyst or product owner.
-
Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective process designs.
-
Excellent design skills, including the ability to critique visual elements and optimize user flows.
-
Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
-
Clear verbal communicator, with the ability to effectively interact with the Vlocity team in English.
-
Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a deadline.
-
Expertise in process modeling tools and best practices.
Preferred Requirements:
-
Healthcare & Insurance or Telecommunication domain experience preferred
-
Knowledge of Salesforce Platform and Salesforce Industries.
-
Hands-on experience of CPQ, EPC
-
Knowledge of design thinking processes and tools.
-
Experience working with Scrum teams and Agile Methodology.
Desired Qualifications:
-
Bachelors or Masters degree in Computer Science, Software Engineering, Business or a related field
-
Certified Product Owner
About Salesforce
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE “100 Best Companies to Work For®” for 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.
Submit CV To All Data Science Job Consultants Across India For Free