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SAP
Gurgaon
Computer Hardware & Software
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SUMMARY
The Centre of Expertise (CoE) within SAP IDG provides the expertise in application and technology areas to deliver high-end engineering services to our Premium Engagement (MaxAttention, Active Attention and Value Assurance) customers.
The goal and mission of the CoE is to ensure optimal performance, availability, and smooth operation of SAP software. Our core competence is to optimize technical and business processes by delivering engineering services to our installed customer base. CoE plays the role of trusted advisor for value realization, protection of investment and acceleration of innovation to our customers. We follow a global team model designed to ensure efficient, cross-regional consistency in employee development, quality of delivery, customer expectation and overall satisfaction.
THE ROLE
- CoE Engineers analyse respective SAP solutions of our global customers and present the results of their findings and recommendations to IT managers and executives. You have the opportunity to design and optimize multi-product complex business solutions, on which our largest customers run their businesses. Your area of responsibility will also extend to deep functional & technology root cause analysis and application of best practices for operations across industries.
- As CoE is a global team, you will be working closely with SAP Development and other SAP Teams to assist our customers in an optimal way and to find appropriate solutions.
ROLE REQUIREMENTS
- You have 5-8 years’ experience in implementation / support / development project for the areas of SAP EWM Solution specifically inbound process, outbound processes, replenishment strategies, cross docking, labor management, material flow system etc.
- You have ABAP programming skills including ABAP performance analysis. Integration with other SAP Products like S4HANA & TM will be added advantage
Service Delivery:
- Performs and leads overall analysis of situation at key accounts
- Identifies top issues in key account engagements
- Leads analysis of system landscape and technical issues
- Leads analysis of core business processes for respective applications
- Leads analysis of system and application operation
- Delivery functional and/or technical tasks in Premium Engagements
- Brings technical or application expert knowledge into the project
- Co-operates with the Focus Technical Quality Manager (FTQM) to answer difficult functional or technical questions and executes concrete tasks
- Delivery of Onsite & Remote services for Premium Engagements and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops.
Engineering Services:
- Learns to deliver onsite services as functional and/or Technical expert for broad area of topics
- Actively provides customer feedback to development based on delivery
- Implements specific best practice scenarios
- Develops trainings, specifications, and documentation
- Ensures that services and documentation are available and up to date for the respective area of expertise
- Takes over development tasks in service development
- Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas
Backoffice (As Necessary):
Production Support:
- Participates in weekend support activities
- Reports errors to development organizations
- Works as functional/Technical expert in de-escalations
- Functional/Technical responsibility for specialist Functional/Technical area
- Drives knowledge transfer within specialist focus area
Engagement Support:
- Understands customer requirements and coaches Embedded Support for planning single support services including identification of the needed skills and the size of the delivery (for Premium Engagement customers)
- Contributes to the achievement of our CoE quality and efficiency targets (including focus on remote share, QA of service delivery, reporting)
- Develops trainings, specifications and documentation; ensuring that the documentation is up to date for the respective area of expertise
Development (As necessary):
- Functional / Technical development for scoped services
- Understand and develop assigned request from engagements
- Responsibility to guide implementation according to SAP product & support standards
EDUCATION AND QUALIFICATIONS
- You have a very good bachelor’s degree in Engineering / Technology
- You are willing to travel worldwide
- You have strong analytical and logical skills
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected].
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:306301 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time |
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